"Your kids would appreciate the splash park & the adults the poolside drinks, but hotel all in all, just ok. " More

By a verified traveler on Wed 29 Aug 2018

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Hotel Description

Family-friendly 3-star resort near ICON Orlando

In entertainment district

Your stay at this Sand Lake resort places you within 6 miles (10 km) of Universal CityWalk™ and Orlando International Premium Outlets. Orange County Convention Center and Pointe Orlando are also within 6 miles (10 km).

Free water park, spa tub

Free water park access, 2 restaurants, and 3 outdoor pools are all featured at this resort. Bring the family and enjoy the children's pool, free theme park shuttle, and kid-friendly dining. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 391 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$76 per night

Deluxe Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

CoCo Key Hotel and Water Resort-Orlando ratings based on 38 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for CoCo Key Hotel and Water Resort-Orlando

Everyone (31) Family (7)
2 out of 5
Online it looked gorgeous. It's not at all how it appears online.

Posted by on Feb 19, 2019

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1 out of 5
Charge for early check in even though their a ton of availability. And it was boring.

Posted by on Feb 8, 2019

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Comment from Hotel Management

Feb 10, 2019 by Claudine Binz, Assistant General Manager

Dear Anonymous, Thank you for your review. I am deeply disappointed that you found us boring. I do hope that you will reach out to the hotel directly so that we may have a better understanding of what went wrong. We hope to hear from you soon!

4 out of 5

Posted by on Jan 19, 2019

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3 out of 5
Average hotel. Dated furniture and bathroom.. The pricing is ok but the thing that irritated me is the water park closes one hour after check in and the does not open until check out. So if you are only staying one day you have to use the water park after you check out. Seems a little scammy to me.

Posted by on Jan 12, 2019

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5 out of 5

Posted by on Jan 6, 2019

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4 out of 5

Posted by on Dec 31, 2018

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1 out of 5

Water park in room

Our room flooded during our stay. We initially checked in and had to have maintenance come up and unclog drains in the bathroom. While out in Universal studios, our room bathroom began to leak. We cleaned it up and went to bed. When we woke up in the morning, our entire room was flooded. New clothes and items bought during our trip was completely ruined. After talking with hotel management they refused to refund any cost of the room, and due to our time restraints we were unable to have any of our clothing dry cleaned. Eventually they refunded the resort fee costs but we are not happy with this location and will never be going back. The pictures are deceiving.

Posted by on Sep 4, 2018

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Comment from Hotel Management

Sep 5, 2018 by Assistant General Manager

Dear Anonymous, Thank you for your review of your stay with us. I am sorry that we did not live up to our standards during your stay. I will be reviewing these comments with the staff as this is not the experience that we want our guests to have. I do hope you give us another chance to see how great we really are. Yours in Hospitality, Claudine Binz Assistant General Manager

3 out of 5

Splash Park was the best amenity

Your kids would appreciate the splash park & the adults the poolside drinks, but hotel all in all, just ok.

Posted by on Aug 29, 2018

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Comment from Hotel Management

Aug 29, 2018 by Charlotte C. Manager on Duty

Thank you for the feedback on your recent stay with us. We really appreciate it. Please accept our apologies that we did not meet or exceed your expectations. We hope that you will give us another chance on your next trip to Orlando. Welcome to the Coco Key Family.

3 out of 5

Nice waterpark.

My daughter loved the water resort..but when it rains they shut down until the rain pass by..

Posted by , from Orlando Florida on Aug 24, 2018

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Comment from Hotel Management

Aug 27, 2018 by Assistant General Manager

Dear Y, Thank you for your review of your stay with us. I am glad to see that your daughter loved the waterpark. Sadly we do have to shut down the Water Park when there is lightening within 5 miles of the attractions, this is for your safety as well as the safety of our Water Park Associates. We do hope to welcome you back again soon. Yours in Hospitality, Claudine Binz Assistant General Manager

2 out of 5
The hotel was just ok. It’s definetly not resort quality. It’s more like a motel.

Posted by on Jul 18, 2018

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About the CoCo Key Hotel and Water Resort-Orlando

Location 7400 International Dr, Orlando, FL 32819

Property Features

CoCo Key Hotel and Water Resort-Orlando offers its guests a complimentary water park, 3 outdoor swimming pools, a waterslide, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 5000 square feet (465 square meters) and includes conference space. A children's pool, a fitness center, and tour/ticket assistance are also featured at the family-friendly CoCo Key Hotel and Water Resort-Orlando. Parking is available for a fee. Smoking is allowed in designated areas at this 3-star Orlando resort.

  • 391 guestrooms or units
  • 5 levels
  • 8 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 1971
  • Bar by the pool
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (24.2 km / 15.1 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

CoCo Key Hotel and Water Resort-Orlando offers 391 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 37-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Tradewinds - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Calalloo Grill - This family restaurant specializes in American cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Poolside Tiki Bar - This bar specializes in American cuisine and serves lunch and dinner. Open select days.

Wet Rooster Tiki Bar - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Nearby Activities

Three outdoor swimming pools and 1 indoor swimming pool are onsite. In addition to a children's pool, other recreational amenities include a waterpark with 14 waterslides. The daily resort fee includes access for up to 4 people at the onsite water park.

Guests under 16 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

The property’s water park is closed Monday-Wednesday, January 7-30, 2019 (except January 14) and October 29-December 18, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 32.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Children's club/arcade access
  • Shuttle service
  • Business center/computer access
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

A discounted resort fee applies in January, October, November, and December; access to the waterpark is not included. For the remainder of the year, access to the waterpark is included in the daily resort fee for up to 4 guests per room, per day.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 for adults and USD 4.95 for children (approximately)
  • Self parking fee: USD 10 per night (in/out privileges)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • CoCo Key Hotel & Water Resort-Orlando
  • CoCo Key Hotel Resort-Orlando
  • CoCo Key Resort-Orlando
  • CoCo Key Water Hotel
  • CoCo Key Water Resort-Orlando
  • CoCo Resort-Orlando
  • CoCo Water Resort-Orlando
  • Hotel CoCo Key Resort-Orlando
  • Key Resort-Orlando
  • Water Resort-Orlando
  • CoCo Key Hotel Water Resort-Orlando
  • CoCo Key Hotel Water
  • CoCo Key Hotel Water Resort Orlando

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Resort Fee Inclusions

Book a stay in any room or rate category and receive complimentary admission to the waterpark for 4 guests with paid resort fee (once per stay).


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.