Excellent and Terrible!
Posted Mar 3, 2017
The staff were outstanding for friendliness and attention to guests. The pool/spa area was exactly as shown on the website. Very nice! Pool/hotub were great, plenty of chairs,umbrellas,lovely washroom off the pool,great bar and grill. The room we had, had been renovated except for the toilet,tub,ceiling fan. These had to be original and very worn. Chipped grout, loud fan etc. The sink and counter were new and perfect. The bedsheets were our main complaint. The fitted sheet was worn to the point of numerous tear holes. We asked for new sheets the first night we were there and staff came quickly and changed them to better sheets ( no holes!). The next day our room was cleaned and the sheets were changed to old worn sheets with numerous tears. We gave up and slept our remaing nights on the top sheet. Note to management: you have the potential for a great resort -buy some new sheets and towels( bath towels are tiny and one use towels) We are happy to reuse towels if they are decent enough to not be completely wet after one use. Fix the remaing part of the bathroom and I would definitely recommend this resort.
Comment from Hotel Management
Mar 6, 2017 by Brittany M., Hotel Management
Thank you for staying with us. We are pleased to read that you enjoyed our central location and friendly, attentive team members. It is our pleasure to serve you. It is also wonderful to see that you enjoyed our pool and jaccuzzi. We are proud to have the nicest pool on International Drive. We are, however, disappointed to learn of your experience in your room. Please know, your feedback is very important to us. We have addressed your concerns with management and are currently working on solutions. We do hope you allow us another chance to exceed your expectations in the future.