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4.6 out of 5

"Proximity to cruise port. Near trolley sort of. Great hotel, great breakfast great staff. " More

By a verified traveler on Mon 27 Jan 2020

Hotel Description

3-star hotel near Julia Street Cruise Terminal

City center stay

A stay at this Lower Garden District hotel places you steps from Julia Street Cruise Terminal and within a 10-minute walk of National World War II Museum. Ernest N. Morial Convention Center and Harrah's New Orleans Casino are also within half a mile (1 km).

Renovated in 2017

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A snack bar/deli, express check-in, and express check-out are also on offer.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 208 guestrooms also offer free WiFi and TVs with cable channels. Refrigerators, microwaves, and coffee/tea makers are also available.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive Suite, 2 Bedrooms, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

SpringHill Suites by Marriott New Orleans DT/Convention Ctr ratings based on 21 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SpringHill Suites by Marriott New Orleans DT/Convention Ctr

Everyone (13) Couples (2) Family (3)
5 out of 5
Proximity to cruise port. Near trolley sort of. Great hotel, great breakfast great staff.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 28, 2020 by Assistant General Manager

Dear Guest, thank you for choosing SpringHill Suites New Orleans Downtown/Convention Center. We are glad you loved our delicious breakfast, attentive staff, and unparalleled location near the Port of New Orleans. We look forward to your next stay. Sincerely, Edison Coronado, Assistant General Manager

4 out of 5
The lobby area being part of an old wharehouse and the room is very comfortable

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 27, 2020 by Assistant General Manager

Dear Guest, we are happy overall you had a pleasant experience at SpringHill Suites New Orleans Downtown/Convention Center and that you enjoyed the comforts of your room. Your feedback regarding the condition of our lobby is appreciated, and we will share it with the appropriate individuals for future improvement plans. We look forward to welcoming you back soon. Sincerely, Edison Coronado, Assistant General Manager

5 out of 5
We enjoyed our stay All the staff was very helpful Was just disappointed with Sunday breakfast was putting is away at 9:45

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 23, 2020 by Assistant General Manager

Dear Guest, it was a pleasure reading your review of SpringHill Suites New Orleans Downtown/Convention Center. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We appreciate your feedback and thank you for choosing us for your visit to New Orleans. Sincerely, Edison Coronado, Assistant General Manager

4 out of 5
On-site parking is an added plus. Great location away from the busy part of downtown but close enough to walk to area sights.

Posted by on Dec 18, 2019

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Comment from Hotel Management

Dec 19, 2019 by Assistant General Manager

Dear Guest, thank you for taking the time to share your feedback of SpringHill Suites New Orleans Downtown/Convention Center. We are delighted to read that our enviable downtown location was just what you were looking for. We are especially pleased our convenient parking facility worked well for your visit. We appreciate you choosing us and look forward to welcoming you back soon. Sincerely, Edison Coronado, Assistant General Manager

5 out of 5
Great location, convenient to the convention center.

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 7, 2019 by Assistant General Manager

Dear Guest, thank you for sharing your kind review for SpringHill Suites New Orleans Downtown/Convention Center. We are delighted you were pleased with our unparalleled location near the New Orleans Ernest N. Morial Convention Center and vibrant French Quarter attractions. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city. Sincerely, Edison Coronado, Assistant General Manager

4 out of 5
Front desk staff helpful at check in, had to call for towels didn't leave any of they removed, no trash bags in can, didn't replace bag for ice bucket.

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 9, 2019 by Assistant General Manager

Dear Guest, thank you for staying at the SpringHill Suites New Orleans Downtown/Convention Center. We are pleased to know you loved our cordial front desk staff. However, we are sorry for the housekeeping service issues you experienced during your stay. We have shared your feedback with our team to ensure this does not recur again. We hope to welcome you back soon. Sincerely, Edison Coronado, Assistant General Manager

5 out of 5
Check-in was great and staff were very friendly and pleasant. Parking valet was great, rooms were clean, comfortable and large. Great stay! The front desk staff (Lacey) was very friendly, efficient and helpful with a check-in of four rooms...

Posted by on Aug 27, 2019

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Comment from Hotel Management

Sep 7, 2019 by Assistant General Manager

Dear Guest, thank you for staying at SpringHill Suites New Orleans Downtown/Convention Center. We are delighted our team, especially Lacey took great care of you and that you had a flawless check-in experience. It is also nice to read you rested well in our well-appointed accommodations. Thank you once more, and we look forward to your next visit. Sincerely, Edison Coronado, Assistant General Manager

4 out of 5
Separate area in the room to sit and watch tv, a sink , a refrigerator and a microwave

Posted by on Jul 19, 2019

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Comment from Hotel Management

Jul 19, 2019 by Assistant General Manager

Dear Guest, thank you for the excellent review of your stay at SpringHill Suites New Orleans Downtown/Convention Center. We appreciate you pointing out our well-equipped rooms. We look forward to welcoming you back for another outstanding experience. Sincerely, Edison Coronado, Assistant General Manager

5 out of 5

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 27, 2019 by Assistant General Manager

Dear Guest, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to SpringHill Suites New Orleans Downtown/Convention Center. Sincerely, Edison Coronado, Assistant General Manager

3 out of 5
We were disappointed in this particular hotel. Many features of the room set up were annoying. Air blew down from above right onto the bed. No luggage table. The pool was disgustingly dirty and not attended to (our room looked down on it), and front desk staff was minimal, causing waits. We were there for 6 days, and hallways were never vacuumed. (it was very obvious.) On the plus side, the breakfast buffet was very good.

Posted by on Dec 3, 2018

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About the SpringHill Suites by Marriott New Orleans DT/Convention Ctr

Location 301 Saint Joseph St, New Orleans, LA 70130

Property Features

SpringHill Suites by Marriott New Orleans DT/Convention Ctr offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3700 square feet (344 square meters). Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly SpringHill Suites by Marriott New Orleans DT/Convention Ctr. Parking is available for a fee. A complete renovation of SpringHill Suites by Marriott New Orleans DT/Convention Ctr was completed in 2017. This 3-star New Orleans hotel is smoke free.

  • 1 building
  • 208 guestrooms or units
  • 4 levels
  • 3700 sq ft of conference space
  • 344 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (21.6 km / 13.4 mi)
  • Train station: New Orleans Union Passenger Terminal (2.3 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

SpringHill Suites by Marriott New Orleans DT/Convention Ctr offers 208 accommodations with video-game consoles and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 35.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SpringHill Suites Marriott Hotel New Orleans Downtown
  • SpringHill Suites Marriott New Orleans Downtown
  • SpringHill Suites Marriott New Orleans Downtown Hotel

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.