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4.4 out of 5

"Great people. Very nice and clean. Bar across the street but this is New Orleans so you must expect a little noise! " More

By a verified traveler on Mon 04 Mar 2024

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Hotel Description

3-star hotel near Ernest N. Morial Convention Center

City center stay

Within a 15-minute walk of this Arts/Warehouse District hotel, you'll find Ernest N. Morial Convention Center and Canal Street. Caesars New Orleans Casino and National World War II Museum are also within half a mile (1 km).

Free breakfast

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Free continental breakfast is served.

Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$102* Per night/room Mar 31 - Apr 1

Suite, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Multiple Beds (Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive Suite, 2 Bedrooms (Mobility Accessible, Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, Multiple Beds (Mobility/Hearing Access, Transf Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

SpringHill Suites by Marriott New Orleans Warehouse Arts District ratings based on 24 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SpringHill Suites by Marriott New Orleans Warehouse Arts District

Everyone (10) Couples (3) Family (8)
5 out of 5
Great people. Very nice and clean. Bar across the street but this is New Orleans so you must expect a little noise!

Posted by on Mar 4, 2024

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Comment from Hotel Management

Mar 5, 2024 by Jonathan Gibbs

Dear Lisa, Thank you for the review of your stay at SpringHill Suites New Orleans Warehouse Arts District. We are delighted to learn you enjoyed the courteous service provided by our associates and that you found our hotel to be completely spotless. We have also taken note of your comments regarding the noise due to external factors and will make sure this is appropriately addressed. We look forward to welcoming you again soon.Best regards,Jonathan Gibbs

5 out of 5
Just an over night stay but all was good!

Posted by on Mar 3, 2024

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Comment from Hotel Management

Mar 4, 2024 by Jonathan Gibbs

Dear Karen, Thank you for choosing to stay with us and for your review. We are delighted to know that you had a great experience here at SpringHill Suites New Orleans Warehouse Arts District. We look forward to welcoming you back on your next visit.Best regards,Jonathan Gibbs

5 out of 5
Check in was a breeze! The front desk staff was friendly and knowledgeable. They made sure my family was accommodated. Thank you so much! We can't wait to stay here the next time we are in New Orleans.

Posted by on Nov 25, 2023

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Comment from Hotel Management

Nov 26, 2023 by Jonathan Gibbs

Dear Valued Guest, Thank you for choosing SpringHill Suites New Orleans Warehouse Arts District and sharing your experience. We have an exceptional team whose top priority is ensuring every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. It is always a joy to see our guests are excited about returning; we look forward to it!Best regards,Jonathan Gibbs

5 out of 5

Posted by on Jul 29, 2023

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Comment from Hotel Management

Jul 31, 2023 by Manager

Dear Michelle, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at SpringHill Suites New Orleans Warehouse Arts District, and we look forward to welcoming you again soon.Best regards,Jonathan Gibbs

2 out of 5
There was not parking available at the property. We had to paid at a different location to able to park our car , Staff was very rude. specially the lady at the front desk.the shower was not clean. Very unsatisfied and disappointed

Posted by on May 28, 2023

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Comment from Hotel Management

May 29, 2023 by Manager

Dear Ana, We hope you will accept our apologies for not providing the exceptional experience you should always receive from us. Our goal is to give genuine, thoughtful service to all of our guests, and we sincerely regret not meeting your expectations with certain amenities and our services. We will share your comments and take appropriate action. Thank you for the feedback and your patience. We appreciate your business and would be honored to have you revisit to restore your confidence in us.Best regards,Jonathan Gibbs

2 out of 5

Posted by on May 27, 2023

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Comment from Hotel Management

Jun 22, 2023 by Jonathan Gibbs

Dear Ana, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best regards,Jonathan Gibbs

5 out of 5
Nice hotel, close to great eateries and port of New Orleans.

Posted by on Jan 22, 2023

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Comment from Hotel Management

Jan 22, 2023 by Sr. Operations Manager

Dear Howard, Thank you for the review of SpringHill Suites New Orleans Warehouse Arts District. We appreciate you pointing out our convenient location and are glad you enjoyed our well-kept property. We are happy you enjoyed your time with us and look forward to welcoming you back for another outstanding experience.Best Regards Josephine JonesSr. Operations Manager

2 out of 5
So upon arrival I am told the parking garage is full but there are some hourly parking spots around here. How do you not have enough parking for paid reservations? Why are there no vouchers for the other parking spots for this situation? Finally I looked at my checking account and there is the room payment for Travelocity and a $50.00 charge from Springhill Suites. This made this a way less than desirable experience.

Posted by on Oct 17, 2021

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5 out of 5
That it was a former sugar mill and remodeled with the old beams and walls.

Posted by on Jul 2, 2021

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5 out of 5
Proximity to cruise port. Near trolley sort of. Great hotel, great breakfast great staff.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 28, 2020 by Assistant General Manager

Dear Guest, thank you for choosing SpringHill Suites New Orleans Downtown/Convention Center. We are glad you loved our delicious breakfast, attentive staff, and unparalleled location near the Port of New Orleans. We look forward to your next stay. Sincerely, Edison Coronado, Assistant General Manager

About the SpringHill Suites by Marriott New Orleans Warehouse Arts District

Location 301 Saint Joseph St, New Orleans, LA 70130

Property Features

SpringHill Suites by Marriott New Orleans Warehouse Arts District offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3703 square feet (344 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly SpringHill Suites by Marriott New Orleans Warehouse Arts District. Parking is available for a fee. This 3-star New Orleans hotel is smoke free.

  • 1 building
  • 208 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 3703 sq ft of conference space
  • 344 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.5 km / 1 mi)
  • Metro station: Saint Charles at Saint Joseph Stop (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

SpringHill Suites by Marriott New Orleans Warehouse Arts District offers 208 accommodations with video-game consoles and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

  • Sitting area
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.Ā This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 35.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SpringHill Suites Marriott Hotel New Orleans Downtown
  • SpringHill Suites Marriott New Orleans Downtown
  • SpringHill Suites Marriott New Orleans Downtown Hotel
  • SpringHill Suites New Orleans Downtown/Convention Center
  • SpringHill Suites by Marriott New Orleans DT/Convention Ctr

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.