"I only expect the best staying at the Ritz and they did not disappoint. Had a little snafu with my room and they went above and beyond to resolve my p ... " More

By a verified traveler on Tue 25 Jul 2017

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Hotel Description

A luxury stay in the heart of New Orleans awaits you at The Ritz-Carlton, New Orleans. Within a 20-minute stroll, you'll find popular places like Mercedes-Benz Superdome and Jackson Square. Highlights at this family-friendly hotel include 2 spa tubs, a full-service spa, and a restaurant.

You can enjoy Smart TVs with cable channels, and all 527 individually furnished rooms feature iPod docks, WiFi, and wired Internet. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and down comforters invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Additionally, coffee/tea makers, in-room childcare, and free newspapers are available.

A day of pampering at The Ritz Carlton Spa can include massages, aromatherapy, and mani/pedis along with access to the sauna and spa tub. The restaurant, M Bistro, is open for breakfast, brunch, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the indoor swimming pool and sauna. 35000 square feet (3252 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center and limo/town car service. Plus you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily. There's also the convenience of valet parking.

Within a 20-minute walk of this 4.5-star New Orleans hotel, attractions include French Market and National World War II Museum.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$216 per night

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ritz-Carlton ratings based on 24 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Amazing stay at the Ritz

I only expect the best staying at the Ritz and they did not disappoint. Had a little snafu with my room and they went above and beyond to resolve my problem. Staff is amazing!!!

Posted by on Jul 25, 2017

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4 out of 5

Had a romantic getaway With my husband

Check in was easy, and fast. Got into our room and everything looked cleaned. We started to get ready for dinner and as I walked out of the shower and into the bedroom,I stepped on a green grape that was left over from the previous guest. Yuck! Not what I was expecting from a Ritz Carlton room. Sometimes little misses happen.

Posted by , from m on Nov 10, 2015

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5 out of 5

Excellent hotel, great location

Ritz Carlton experience in the French Quarter. Excellent experience from check in to check out.

Posted by , from ridgeland,ms on Sep 7, 2015

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3 out of 5
While the Hotel staff exceeded my expectations, this Ritz Carlton was very disappointing! No pool, small rooms, small TVs, restaurant closed due to slow service! For the price, I'd def reconsider other hotel accommodations!

Posted by on Jul 2, 2015

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3 out of 5

Red ants at the ritz

FIRE ANT INFESTATION IN BATHROOM- wish I would have brought my spray from home...sad

Posted by on Apr 7, 2012

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5 out of 5

just like being at home, at home

Pros: Close restaurants, great nola environment
just returned to norcal from a trip home to see family - and finally got to stay at the ritz. hotel is incredible, facilities beautiful, had traditional nola meals in mbistro restaurant that were on point. it was nice to have afternoon drinks in the courtyard, despite the humidity, walk out the front door and catch the streetcar or the backdoor and be in the french quarter. i enjoyed being in my hometown EVEN more, having stayed at the ritz. incredible service/great location - will definitely be back in NOLA...will look forward to the comfort that the ritz provides!

Posted by , from Burlingame, CA on Jun 7, 2011

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5 out of 5

wonderful location and staff!

Pros: Close restaurants
Everything about this hotel was divine! From the moment we arrived, the staff were kind and accommodating. The location is right in the center of everything you could possible want to see or do. And the beds were the icing on the cake! These are the most comfortable beds I've ever had the pleasure of sleeping in. Our only question is how soon can we go back!

Posted by on Jun 3, 2011

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5 out of 5

Perfect Getaway

Pros: Free breakfast
We were looking for a romantic getaway and found it at this hotel. Wow! My hubby ordered a rose turndown and had champagne waiting in the room when we got there. Every time we encountered a staff member they greeted us with a big smile and it was really genuine. They were all helpful, from the valet parkers to the concierges and wait staff. Our room was spotlessly clean as was the rest of the hotel. It was the perfect backdrop to a memorable getaway. The hotel is on the edge of the French Quarter, so we didn't even need a car. We walked everywhere! We'll be back!!

Posted by on Jun 1, 2011

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3 out of 5

Not worth the expense

I book into what is called an "executive suite" which appears to mean I had two TVs and a guest bathroom. An executive is not bringing the family or having guests up to his room, so the amenities are useless. The rate was comparable to what average people pay for a month in such small quarters. To really make me mad, check-in is 4pm and you have to be out by 12 noon. You don't even get 24 hours for your money. If you have money to burn and don't worry about costs, why not splurge and pretend you are special "at the Ritz?"

Posted by on Apr 14, 2011

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4 out of 5

Nice hotel-good location

Pros: Close restaurants
This is a nice hotel in a good location. Service and amenities are good but not over the top as one might expect from the Ritz Carlton name. We have been there on busy weekends and the hotel staff and facilities seemed very overwhelmed when the hotel is filled to capacity. Valet parking had extremely long waits as did elevators.

Posted by , from Chicago, IL on Feb 12, 2011

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About the The Ritz-Carlton, New Orleans

Location 921 Canal St, New Orleans, LA 70112

Property Features

The Ritz-Carlton, New Orleans offers its guests a full-service spa, 2 spa tubs, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center, limo/town car service, and meeting rooms. Event space at this hotel measures 35000 square feet (3252 square meters) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury The Ritz-Carlton, New Orleans. For a fee, parking is available. This 4.5-star New Orleans hotel is smoke free.

  • 1 building
  • 527 guestrooms or units
  • 14 levels
  • 28 conference rooms
  • 35000 sq ft of conference space
  • 3252 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • In-room childcare (surcharge)

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (25.9 km / 16.1 mi)
  • Train station: New Orleans Union Passenger Terminal (1.8 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, New Orleans offers 527 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished. Beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries. This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

M Bistro - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Davenport Lounge - This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Guests at The Ritz-Carlton, New Orleans enjoy access to an extensive selection of aerobic and strength-training equipment. Other on-site recreational amenities include an indoor pool and spa tub.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby

Spa Services

The Ritz Carlton Spa - Sauna, aromatherapy, beauty services, and massage offered in 22 treatment rooms (advanced reservations are required for treatments). Guests under 18 years of age are not permitted.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 22
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 28 and USD 35 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 50.85 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New Orleans Ritz-Carlton
  • Ritz-Carlton Hotel New Orleans
  • Ritz-Carlton New Orleans
  • Ritz-Carlton New Orleans Hotel
  • The Ritz-Carlton New Orleans Hotel New Orleans
  • Ritz New Orleans
  • Ritz Carlton New Orleans
  • New Orleans Ritz Carlton

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.