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4.6 out of 5

"Amazing service 24/7 Super clean Great room Close to any restaurant " More

By a verified traveler on Thu 08 Oct 2020

Hotel Description

Family-friendly 5-star hotel near Audubon Aquarium of the Americas

In entertainment district

At this French Quarter hotel, you'll be well placed to visit Canal Street and Saenger Theatre, both steps away. Bourbon Street and Royal Street are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Families will appreciate the children's club and onsite laundry facilities. Enjoy the fitness center and perks like free WiFi.

IPod docks, WiFi

Boasting comforts such as Egyptian cotton sheets and pillow menus, the 527 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include iPod docks, 24-hour room service, and Smart TVs with satellite channels.

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed, Balcony (1 Bedroom)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds (Club Level)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Multiple Beds (Larger Room)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Premium Suite, Multiple Beds (1 Bedroom, Larger Suite)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ritz-Carlton, New Orleans ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz-Carlton, New Orleans

Everyone (10) Couples (2) Family (2)
5 out of 5
Amazing service 24/7 Super clean Great room Close to any restaurant

Posted by , from Dallas TX on Oct 8, 2020

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5 out of 5
Service was phenomenal. The facility was central to where we wanted to visit. It was clean and the elevators were fast. What was most impressive about the service was the bar. They went out of their way to mix a cocktail my wife asked for that they never even heard of made before. The manager, bartender, and waiter researched the internet and found the recipe to mix that drink. We had a very wonderful time at the Ritz New Orleans.

Posted by on Jan 3, 2020

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Comment from Hotel Management

May 6, 2020 by General Manager

Dear Guest, thank you for being our guest and for sharing your experience. It is blissful to know that you thoroughly enjoyed your stay at The Ritz-Carlton, New Orleans. We strive to provide each guest with an enriching, personalized experience through our inspired service, so it is lovely to know that we accomplished that goal. We appreciate your generous comments and look forward to having you visit again. Jim Oliver, General Manager

5 out of 5
Great service and staff...stay there, if at all possible!

Posted by on Jun 17, 2019

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4 out of 5

Posted by on May 20, 2019

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5 out of 5
Lovely property with great location good staff clean rooms. What more could I ask for!

Posted by on Apr 21, 2019

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5 out of 5
Loved everything about it! This is why it is my preferred hotel anywhere i go.

Posted by on Aug 21, 2018

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5 out of 5
OUTSTANDING!!! Off season rates and the Travelocity package made the Ritz a comfortable choice. It was wonderful in EVERY way.

Posted by , from Havertown, PA (near Philly) on Aug 7, 2018

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5 out of 5

Bed hotel ever

Beautiful rooms - lobbies awesome Like going back in time /staff is best

Posted by on Jun 25, 2018

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5 out of 5

Anniversary trip, five days

Anniversary trip, five days The Hotel was a five star we were on the club level and the service was first class

Posted by , from Iowa on Jan 14, 2018

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3 out of 5
The hotel didn’t meet my expectations. The 4th was loud.

Posted by on Dec 24, 2017

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About the The Ritz-Carlton, New Orleans

Location 921 Canal St, New Orleans, LA 70112

Property Features

The Ritz-Carlton, New Orleans offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. There are 15 meeting rooms available. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury The Ritz-Carlton, New Orleans. For a fee, parking is available. This 5-star New Orleans hotel is smoke free.

  • 1 building
  • 527 guestrooms or units
  • 14 levels
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (25.9 km / 16.1 mi)
  • Train station: New Orleans Union Passenger Terminal (1.6 km / 1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, New Orleans offers 527 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium satellite channels and video-game consoles. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

M Bistro - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Davenport Lounge - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

  • Golfing nearby

Spa Services

The Ritz-Carlton Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 30 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 50 per day (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New Orleans Ritz-Carlton
  • Ritz-Carlton Hotel New Orleans
  • Ritz-Carlton New Orleans
  • Ritz-Carlton New Orleans Hotel
  • The Ritz-Carlton New Orleans Hotel New Orleans
  • Ritz New Orleans
  • Ritz Carlton New Orleans
  • New Orleans Ritz Carlton
  • Ritz New Orleans
  • Ritz Carlton New Orleans
  • New Orleans Ritz Carlton
  • The Ritz-Carlton, New Orleans Hotel
  • The Ritz-Carlton, New Orleans New Orleans
  • The Ritz-carlton New Orleans Hotel New Orleans
  • The Ritz-Carlton, New Orleans Hotel New Orleans

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.