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The Royal Sonesta New Orleans

4.5 star property
4.5-star luxury hotel near Bourbon Street

Choose dates to view prices

Photo gallery for The Royal Sonesta New Orleans

Street view
Lobby
Hypo-allergenic bedding, pillowtop beds, in-room safe
Outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas, sun loungers
2 bars/lounges, poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

Map
300 Bourbon St, New Orleans, LA, 70130
  • Bourbon Street
    ‪1 min walk‬
  • Jackson Square
    ‪9 min walk‬
  • Caesars Superdome
    ‪4 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Double Beds, Bathtub (Patio)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Bathtub (Patio)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Queen Beds, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe

Junior Suite, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Hearing Accessible, Balcony (Interior, Furnished)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Hearing Accessible, Balcony (Interior, Furnished)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe

Junior Suite, 1 King Bed

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (RClub)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Junior Suite, 1 King Bed (RClub)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Corner (Executive Level)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Balcony, Corner (Executive Level)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Pool Patio Split Level)

Room amenity

Suite, 1 King Bed (Pool Patio Split Level)

  • 408 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Back Patio Split Level)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 1 King Bed (Back Patio Split Level)

  • 528 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe

Junior Suite, 1 King Bed

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Bathtub (Patio)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Mobility Accessible, Bathtub (Patio)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony ( Side Street, Furnished)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony ( Side Street, Furnished)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Double Beds, Roll-in Shower (Mobility)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Executive Room, 2 Double Beds, Roll-in Shower (Mobility)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Queen Beds

Hypo-allergenic bedding, pillowtop beds, in-room safe

Junior Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Roll-In Shower)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Double Beds (Roll-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Balcony (Side Street, Furnished)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking, Balcony (Side Street, Furnished)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms (Interior)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms (Interior)

  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Semi-Private Balcony (Interior)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Semi-Private Balcony (Interior)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Mobility, Roll-In Shower)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Junior Suite, 1 King Bed (Mobility, Roll-In Shower)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe

Deluxe Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Furnished Balcony (Bourbon Balcony)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, Furnished Balcony (Bourbon Balcony)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility, Interior Furnished Balcony)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility, Interior Furnished Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Furnished Balcony (Side Street Balcony)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, Furnished Balcony (Side Street Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Interior Furnished Balcony)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Hearing, Interior Furnished Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Furnished Balcony (Interior)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, Furnished Balcony (Interior)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Furnished Balcony (Interior)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Furnished Balcony (Interior)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing, Interior Furnished Balcony)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible (Hearing, Interior Furnished Balcony)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Executive Level)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds (Executive Level)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Executive Level)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 1 King Bed (Executive Level)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Executive Level, Hearing)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible (Executive Level, Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Executive Level, Mobility)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Executive Level, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony (Bourbon Furnished)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Balcony (Bourbon Furnished)

  • City view
  • Sleeps 3
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Balcony (Bourbon Furnished)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Balcony (Bourbon Furnished)

  • City view
  • Sleeps 3
  • 1 Double Sofa Bed

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About the neighborhood

New Orleans

French Quarter stay.Within a 10-minute walk of this French Quarter hotel, you'll find Bourbon Street and Jackson Square. Also, French Market is within half a mile (1 km) and Ernest N. Morial Convention Center is within 2 miles (3 km).

What's nearby

  • Bourbon Street - 1 min walk - 0.1 miles
  • Jackson Square - 9 min walk - 0.5 miles
  • Ernest N. Morial Convention Center - 20 min walk - 1.1 miles
  • Caesars Superdome - 4 min drive - 1.3 miles
  • National World War II Museum - 11 min drive - 6.8 miles

Getting around

  • Canal at Bourbon Stop - 3 min walk
  • New Orleans Union Passenger Terminal - 11 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 28 min drive

Restaurants

  • ‪Famous Door - ‬1 min walk
  • ‪Bourbon Street Drinkery - ‬1 min walk
  • ‪Old Absinthe House - ‬1 min walk
  • ‪Mambo's - ‬1 min walk
  • ‪The Beach On Bourbon - ‬1 min walk

About this property

The Royal Sonesta New Orleans

4.5-star luxury hotel near Bourbon Street
The Royal Sonesta New Orleans offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. A nightclub, a terrace, and multilingual staff are also featured at the luxury The Royal Sonesta New Orleans. For a fee, parking is available.

This 4.5-star New Orleans hotel is smoke free.

  • 483 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 1969
  • Nightclub
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
The Royal Sonesta New Orleans offers 483 accommodations with iPod docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 55 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 16 to 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 24-hour gym
  • Nightclub
  • Outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (48 inches high)
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 46.48 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee (between 13 February and 17 February): USD 35 per accommodation, per night
  • Resort fee: USD 29.05 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room coffee
  • Partner property access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 20 per person
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 46.48 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and cash. The property is professionally cleaned.

We should mention

  • Pool access available from 11:00 AM to 7:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Royal Sonesta
Royal Sonesta Hotel
Royal Sonesta Hotel New Orleans
Royal Sonesta New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta Hotel New Orleans
Sonesta New Orleans
Royal Sonesta New Orleans Hotel
Royal Sonesta New Orleans
The Royal Sonesta New Orleans Hotel
The Royal Sonesta New Orleans New Orleans
The Royal Sonesta New Orleans Hotel New Orleans

Frequently asked questions

How close is The Royal Sonesta New Orleans to the airport?

The Royal Sonesta New Orleans is 16 mi (28-min drive) away from the Louis Armstrong New Orleans Intl. Airport (MSY) airport, the closest popular airport to the property.

How much does it cost to stay at The Royal Sonesta New Orleans?

As of Apr 19, 2025, prices found for a 1-night stay for 2 adults at The Royal Sonesta New Orleans on May 11, 2025 start from $161.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Royal Sonesta New Orleans have an airport shuttle?

Airport shuttle services are not available at The Royal Sonesta New Orleans.

Does The Royal Sonesta New Orleans offer free breakfast?

Free breakfast isn’t provided at The Royal Sonesta New Orleans, but cooked-to-order breakfast is offered for a fee of between USD 16 and 20 per person. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at The Royal Sonesta New Orleans?

No, there is no casino at this hotel, but Caesars New Orleans Casino (12-min walk) and Fair Grounds Race Course (6-min drive) are nearby.

What time is check-in at The Royal Sonesta New Orleans?

Check-in start time: 4 PM; Check-in end time: anytime.

Is there free parking at The Royal Sonesta New Orleans?

Free parking is not available at this hotel. Valet parking is available for USD 55 per day.

Does The Royal Sonesta New Orleans have a pool?

The Royal Sonesta New Orleans features an outdoor pool. Guests can enjoy pool access from 11:00 AM to 7:00 PM.

Does The Royal Sonesta New Orleans have a restaurant?

There are 2 onsite restaurants, offering options like Cajun/Creole cuisine, happy hour, and light fare.

Does The Royal Sonesta New Orleans have a spa?

There are no spa services available at this hotel.

How close is The Royal Sonesta New Orleans to downtown New Orleans?

The Royal Sonesta New Orleans is 0.4 mi away from New Orleans.

The Royal Sonesta New Orleans Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1668 out of 2695 reviews
Rating 8 - Good. 545 out of 2695 reviews
Rating 6 - Okay. 250 out of 2695 reviews
Rating 4 - Poor. 112 out of 2695 reviews
Rating 2 - Terrible. 120 out of 2695 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great really enjoyed it
Stayed 1 night in Mar 2025

2/10 Terrible

Melissa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is old and outdated, the manager sucks my window was broken she didnt even want to change my room, supposedly we had free breakfast or breakfast vouchers which were none existent when i asked rhe staff about it, they have a lot of hidden fees when i checked in i have 2 charges on my receipt that says misc and there each $125 so $250 total on top of paying a fee for us to have wristbands i had the DND sign on my door and they still sent someone to my room i will never book here again. Even after talking to the manager she did not care what type of services she ptovided the rest of the staff was pretty friendly but also couldn't help with ANYTHING if you had any questions
Stayed 3 nights in Mar 2025

6/10 Okay

Joseph

Stayed 3 nights in Nov 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

William

Liked: Cleanliness
The bed was a nightmare. Housekeeping was terrible. Would not give my wife a towel and washcloth. Other than that it was fine.
Stayed 3 nights in Dec 2024

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Melody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my say at this hotel. The staff was friendly and helpful. I will definitely recommend this hotel to my friends.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carri

Stayed 2 nights in Jan 2025

10/10 Excellent

Carlton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were extremely hospitable and nice. Views were perfect. The room was great and everything was nearly within walking distance.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lorrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful trip....great location!
Stayed 4 nights in Jan 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

marie

Stayed 4 nights in Jan 2025

8/10 Good

Frank E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Saddi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, & delicious food always !
Stayed 1 night in Jan 2025

10/10 Excellent

Jason

Stayed 4 nights in Jan 2025

10/10 Excellent

andrea

Stayed 2 nights in Dec 2024

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Angela M

Stayed 3 nights in Nov 2024

10/10 Excellent

jocelyn, Santa clarita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly rcomend thisnplace
Stayed 3 nights in Oct 2024

10/10 Excellent

Kyra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing at making sure our stay was the best!
Stayed 4 nights in Nov 2024

6/10 Okay

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yappy Dogs, Happy Service

I normally am all-in with staying at the Royal Sonesta when in New Orleans for the holidays, given its usual top-notch service, holiday decorations, jazz club, and Desire Oyster Bar. This holiday visit started out with good service and lively chats from the ladies at check-in but turned sour on day two of my week-long stay when - after promising me in an email that I would be given a quiet room - the hotel installed someone with three non-stop yapping yapping yapping little dogs in the room directly opposite mine. I mean, nonstop, and their constant yapping set off a bigger dog down the hall to join the chorus. My many calls to the front desk went unanswered, so I went down to complain. Thirty seconds into that complaint, the shift manager threatened to have me tossed out, and, when I leaned over the counter to get the name off his badge, he upped the ante, saying if I leaned again he said he would call the police to have me removed. Seriously. A regular guest complaining about yapping little dogs merits police action. Happily, a followup conversation the next day with front desk manager Derek Chivers - the kind of guy with the people skills good hotel management requires - restored my faith in the Royal Sonesta, and great housekeeping - especially by the always-cheerful Nazarena - and above-and-beyond attention by Acacia in the Desire Oyster Bar pretty much left me leaving the Royal Sonesta wanting to come back. Those three individuals are super stars.
Stayed 7 nights in Dec 2024

10/10 Excellent

Billy, Combine

Liked: Staff & service, property conditions & facilities
Wow, what an amazing experience. Everybody was so ready to take care of us in high style. Thank you for making our vacation a memorable.
Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very friendly, helpful, and welcoming. Denise was a joy! Caleb very inspired.
Stayed 3 nights in Dec 2024

2/10 Terrible

Roberto

Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Dec 2024