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W New Orleans - French Quarter

4-star property
316 Chartres St, New Orleans, LA 1-855-201-7819

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3.2 out of 5
See all 13 Travelocity Reviews

"Great location. Attentive, friendly and helpful staff. Clean, well appointed rooms and grounds. " More

By a verified traveler on Wed 28 Aug 2019

Points Of Interest

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Hotel Description

4-star boutique hotel near Canal Street

Central New Orleans getaway

At this French Quarter hotel, you'll be well placed to visit Canal Street and Royal Street, both within a 5-minute walk. Bourbon Street and Jackson Square are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.

Comfy beds, WiFi

Boasting comforts such as pillowtop beds and premium bedding, the 97 guestrooms offer thoughtful touches like pillow menus and bathrobes. Flat-screen TVs come with cable channels, and other amenities include WiFi and iPod docks.

Wonderful Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$159* Per night/room Apr 1 - Apr 2

Spectacular Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spectacular Room, Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Wonderful Room, Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mega Room, Room, 1 King Bed, Non Smoking, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fabulous Room,1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

W New Orleans - French Quarter ratings based on 13 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for W New Orleans - French Quarter

Everyone (1) Couples (3) Family (1)
5 out of 5
Great location. Attentive, friendly and helpful staff. Clean, well appointed rooms and grounds.

Posted by on Aug 28, 2019

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5 out of 5
I loved the look of the hotel. The staff was very friendly and helpful.

Posted by on Jul 30, 2019

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5 out of 5
I thought this property was great! The building is beautiful, the room was cool- a good size and nicely decorated. We had a balcony that overlooked a street where second line parades pass by- it was great! Love the plantation shutters.

Posted by on Apr 12, 2019

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4 out of 5
The bathrooms are modern but not functional. There were not many drawers for clothes storage in the room either.

Posted by on Mar 24, 2019

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4 out of 5
Need more light in the bathroom other that it was fine

Posted by on Mar 22, 2019

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2 out of 5
Pulling up it was hard to tell where to check in. There wasn't a vallet waiting and we could not leave the car unattended afraid were would block someone. Check in was fine and everyone was courteous once we figured out where to check in. The room is tiny you walk right into the bed and the bathroom is like a bathroom in a camper so small with terrible lighting. For the money there are better hotels in New Orleans. On a positive note, the food in the restaurant is great and the courtyard area is really cool.

Posted by on Feb 8, 2019

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2 out of 5

The hotel is in a great locatation but...

Pros: Close restaurants, Quiet
Cons: poor service
there just as nice in the same area. Don't bother with the hotel food in this foodie city that dishes up some awesome food. Do your homework before you leave. The hotel staff do try to be helpful but they fall way short of thier moto Whenever/Whatever! It should just be Whatever. They didin't even answer the Whenever direct line. Our room had a few problems and they did not fix the problem and we ended up wasting an entire afternoon on them. We have stayed at W hotels in many cities and this will be our last time at these properties.

Posted by , from Deerfield Beach on Dec 10, 2012

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2 out of 5

Terrible for a W (and overall)

Very bad experience for a W (and a Starwood). As a platinum member I have stayed at over 100 Starwood properties and this has to rank up with the worst experiences I have had. (Generally, I am a huge fan). List of terrible service is long, but at the top, is no wake up call on my departure date. I ended up missing my flight and could not leave until the next day. I asked the front desk what happened and they said it was there mistake and they just didn't call. They did not offer to recitify in any way, nor would the manager talk to me. They would not compensate the extra night, nor did they provide an explanation, as they promised. Manager never spoke once. On top of that, they did not make up the room one day, even though I was gone the entire day. One day they knocked and woke me up on three separate occasions, even though the do-not disturb sign was on. Two times tried to get in the room. With a 7:30 reservation for breakfast, they could not seat our party until 8:00, then could not get us food in time to leave for our 8:30 meeting. The in-room safe was inoperable, lights burned out in the bathroom. Could go on - but suffice to say this is an extremely poorly run hotel. Save yourself the grief and book elsewhere. It is dissapointing this property is part of the Starwood brand.

Posted by on Mar 7, 2011

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1 out of 5

NO WATER AND CONSTRUCTION!!!!

Cons: No free Internet, Noisy
I always love staying at The W....this time around, not so much. We had TWO MAJOR ISSUES with our stay. If we'd known these things in advance, we would NOT have stayed there. Issue #1 - NO WATER FROM 11AM-3PM FOR THE DAYS WE WERE THERE. Yes, a note was left under our door informing us, but that does not justify the incovenience. We each had to take showers with literally 2 steams of water coming from the shower. It was truly ridiculous. When we called the front desk about it, the response was, "well, didnt you get the note"....followed by, "what do you want me to do about it". Well, AMBER, perhaps you should take a refresher in customer service, that's what you could do! We finally were credited $50 for the inconvenience. I personally think it should have been $50 per night since we were without water both days! It took 2 weeks for my card to be credited!!! Issue #2 - RECONSTRUCTION. Who wants to stay at a hotel that is renovationg. No sleeping in late. No naps or relaxing in the middle of the day with all of the ruckus. The tv kept spazzing out. I really wish we'd stayed at the other W instead! The only bright spots were Christy at the Front Desk and Ethan, who drove us to a breakfast spot!

Posted by on Feb 3, 2011

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2 out of 5

Disappointed

We've stayed at the W on Poydras many times and wanted to try the W French Quarter because of the courtyard. We were very disappointed. The rooms are very tiny, no storage for clothing or empty luggage, no tables for computer or set purse down. The door on the minibar fell off, toilet backed up, bathroom door handle fell off. Went to enjoy the courtyard to find it closed off for wedding we were not made aware of and couldn't use pool area. Wedding party was very loud until 2 AM when hotel finally asked for quiet. The bed was fabulous! Never slept better, even at home. We'll go back to the W on Poydras, pay less and get way more.

Posted by on Apr 4, 2010

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About the W New Orleans - French Quarter

Location 316 Chartres St, New Orleans, LA 70130

Property Features

W New Orleans - French Quarter offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 735 square feet (68 square meters). A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly W New Orleans - French Quarter. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.

  • 97 guestrooms or units
  • 5 levels
  • 2 buildings
  • 735 sq ft of conference space
  • 68 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (26 km / 16.2 mi)
  • Train station: New Orleans Union Passenger Terminal (2.4 km / 1.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

W New Orleans - French Quarter offers 97 accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers. This New Orleans hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.

SoBou - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • Pets: USD 25 per accommodation, per night, plus a one-time cleaning fee of USD 100

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 1.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 14 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 49 per day
  • Pet fee: USD 25 per accommodation, per night plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New Orleans W French Quarter
  • W Hotel New Orleans French Quarter
  • W New Orleans French Quarter
  • Hotel W New Orleans French Quarter
  • w New Orleans - French Quarter Hotel New Orleans
  • w Hotel New Orleans
  • W New Orleans French Quarter
  • W New Orleans - French Quarter Hotel
  • W New Orleans - French Quarter New Orleans
  • W New Orleans - French Quarter Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.