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"Great location. Easy check in process. The hotel is clean and the rooms are modern and comfortable. The only real problem was the property next door t
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Within a 15-minute walk of this Central Business District hotel, you'll find Saenger Theatre and Mercedes-Benz Superdome. Jackson Square and Smoothie King Center are also within 2 miles (3 km).
Business services
This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A bar/lounge, a 24-hour front desk, and a communal living room are also provided.
Free Internet, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 188 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include free local calls, free bottled water, and hair dryers.
Aloft New Orleans Downtown ratings based on 9 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Aloft New Orleans Downtown
Everyone (6)Couples (1)Family (2)
5 out of 5
Great location. Easy check in process. The hotel is clean and the rooms are modern and comfortable. The only real problem was the property next door that is being renovated, the work started at 3am and was extremely noisy in the corner room we were in.
Posted by a verified traveler on Nov 26, 2019
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5 out of 5
Posted by a verified traveler on Sep 24, 2019
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5 out of 5
Location and staff. Enjoyed my stay and the staff was pleasant.
Posted by a verified traveler on Jul 7, 2019
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2 out of 5
THE WORST NIGHTS SLEEP!!!!!!!!!!
Pros:The room was fine ,except that the shower area floor was so slippery, that I almost fell down. I did report this to the Front Desk Person.
Cons:GET THE FIRE ALARM SYSTEM PERMANENTLY REPAIRED!!!!!!
Location:Did not go very far from the hotel, because on of the people that were in our party, got his wallet stolen.
We had 2 False Fire Alarms the afternoon of Jan. 22nd, and ANOTHER FALSE FIRE ALARM,at 2:15 in the Morning. The third one was due to a faulty water pressure sensor, in the Parking Ramp. The Management did NOT offer any reduction of cost for the stay!!! There were at least two people who were badly injured during the third evacuation. Several others "assumed" it was another false alarm, and did NOT leave their rooms. We will not recommend your Hotel to anyone! and will tell them to stay anywhere's else, but there.
Posted by Tony, from Winona ,MN on Jan 29, 2018
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Comment from Hotel Management
Feb 6, 2018
by Dixie
Thank you for taking the time to reach out.
I wanted to send out an apology regarding the fire alarm on your most recent stay with us.
After some investigation into the alarms that sounded during your stay, our engineering staff was able to locate the trigger for the alarm. Unfortunately with the inclement weather the city experienced last week, the water supply coming off the main and into the hotel has experienced rapid pressure fluctuations within our life safety equipment. While our team was able to pinpoint that issue earlier in the afternoon, the secondary alarm overnight was unfortunately a result of another pressure drop within that system again causing the alarm to sound. Although we prepare our team to respond appropriately, we could not have foreseen another pressure drop of that nature to occur after being corrected and restored by our staff. Our life safety equipment is annually tested and monitored 24 hours but we are still working on how to prevent issues of this nature in the future. We did debrief as a team Monday morning to hopefully better manage the situation in the future although the circumstances were truly a one off. Our staff does have protocol and a standard set of procedures the follow when we have emergencies take place but as you can imagine, the overnight staff is limited and it’s difficult to manage all of our guests needs during such an event.
That being said, I can’t imagine how incredibly frustrating that must have been for you and I want to ensure we resolve this.
We appreciate your business and hope you will return despite the unforeseen issues while here.
3 out of 5
room condition and communication
Pros:the location and it was clean
Cons:communacation
Location:near the river front and French quarter
1st night showerhead did not work. reported it to front desk but, it was not relayed to maintenance. the next day the tub drain was not working. This was fixed very quickly.
Posted by richie, from new england on Apr 15, 2017
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3 out of 5
New Orleans for the weekend
Pros:I liked that we could decline room cleaning for a little credit. Room cleaning for short stays are unnecessary for me.
Cons:There was an odd citrus smell in the lobby.
Location:Easy walk to French Quarter, St. Charles street car line, hot beignets across the street at the oyster bar
I wanted a hotel that was not in the French Quarter, thinking it would be cheaper and quieter. It was quiet, but I'm not sure how the price compared.
Posted by Annie, from Seattle on Apr 4, 2017
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5 out of 5
Super Quite and close to everything.
Pros:The bar was great. I don't drink but felt right at home. Games on the table. Just a cool place to hang out. Super friendly and modern. did I say quite
Cons:The king sized bed seemed a little small. Maybe Napoleon was the king they made it for. I am only 6-1 and my toes were hanging off the bed.
Location:Close to everything you want. or you can always jump on the trolley. you will do a lot of walking in NOLA
I was surprised at how nice it is. even though they were working on the streets at night we couldn't here the jack hammers unless we were really listening. Never heard a sound from our neighbor either. This place is only 2 short blocks from the French quarter and Bourbon street. (not for me) All the other streets are great. All the staff are amazing. Ask them for tips where the locals go and you will love the town.
Posted by Danny, from Fresno on Jun 2, 2016
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4 out of 5
Nice hotel close to bourbon
This hotel was very clean and neat the bed was very comfortable and yes it's walking distance from bourbon st front desk wasn't all that nice but overall I would stay again . No breakfast pool is small valet is 39 plus tax every night . You can get it cheaper somewhere else
Posted by jazmin , from houston tx on Sep 8, 2015
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3 out of 5
Easy access to bourbon
Close to canal and bourbon st. Room not ready on time had to wait 2 hours. Tried to bring ice chest in since I was doing a cross country road trip manager would not allow it said ice chest are trashy and we had to lock it in there storage. Most of staff was rude and not helpful. Room was nice overall ac was horrible
Aloft New Orleans Downtown offers its guests an outdoor pool and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3500 square feet (325 square meters) and includes conference space. The business-friendly Aloft New Orleans Downtown also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. For a fee, parking is available. This 3.5-star New Orleans hotel is smoke free.
1 building
188 guestrooms or units
7 levels
3 conference rooms
3500 sq ft of conference space
325 sq m of conference space
Built in 2015
Bar or lounge
Poolside lounge chairs
Charging station for electric cars
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Concierge
Pool or billiards table
Newspapers in lobby (free)
Television in lobby
ATM
Elevator
No smoking on site
Family Friendly Amenities
Outdoor pool
Free WiFi
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Valet parking (surcharge)
Transport
Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (24 km / 14.9 mi)
Train station: New Orleans Union Passenger Terminal (1.3 km / 0.8 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Aloft New Orleans Downtown offers 188 accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
LCD television
Cable channels
Premium channels
Refrigerator
Coffee maker
Bathtub or shower
Housekeeping (daily)
Local calls (free)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Visual alarms in hallways
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair accessible (may have limitations)
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at anytime
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets are welcome and stay free
Maximum 1 per room (weight limit: 40 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and lunch.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Staff temperature checks are not conducted regularly
Pets allowed (no fees)
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Debit cards
gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: USD 10.50 per person (approximately)
Valet parking fee: USD 39.00 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Aloft New Orleans Downtown Hotel
Aloft Hotel
Aloft New Orleans Downtown
Aloft
Aloft New Orleans New Orleans
Aloft New Orleans Downtown Hotel
Aloft New Orleans Downtown New Orleans
Aloft New Orleans Downtown Hotel New Orleans
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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Frequently Asked Questions
Aloft New Orleans Downtown does not have a restaurant on site. Nearby dining options include Domenica (2-min walk), Catahoula Hotel (2-min walk), and Sazerac Bar (2-min walk).
Free parking is not available at this hotel. Valet parking is available for USD 39.00 per night.
Aloft New Orleans Downtown is 14.9 mi (21-min drive) away from the New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) airport, the closest popular airport to the property.
Aloft New Orleans Downtown features an outdoor pool.
There are no spa services available at this hotel.
Free breakfast isn't provided at Aloft New Orleans Downtown, but cooked-to-order breakfast is offered for a fee of USD 10.50 per person. It's available every day from 6:00 AM to 11:00 AM.
Check-in is from 4:00 PM - anytime.
Airport shuttle services are not available at Aloft New Orleans Downtown.
No, there is no casino at this hotel, but Harrah's New Orleans Casino (9-min walk) and Boomtown Casino (15-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
