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4.3 out of 5

"The restaurant wasn't open, and there was only free coffee in the lobby on Monday but not the rest of the week. " More

By a verified traveler on Sat 14 May 2022

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Hotel Description

3.5-star golf hotel near Bourbon Street

Heart of New Orleans

At this French Quarter hotel, you'll be well placed to visit Bourbon Street and Jackson Square, both within a 5-minute walk. Canal Street and Cafe Du Monde are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, business center, and valet parking. Enjoy the 24-hour gym and perks like free WiFi.

Comfy beds, flat-screen TVs

Boasting comforts like pillowtop beds and premium bedding, the 186 guestrooms also offer room service and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free newspapers, and free bottled water. Housekeeping is available on request.

Room, 1 Double Bed, Non Smoking (Rooftop View)

Bed Count 1 Full Bed Maximum Occupancy 4 Max
$152* Per night/room May 30 - May 31

Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Courtyard View (Courtyard View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 Bedroom, Non Smoking (Limited View)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Balcony, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom, Non Smoking, Balcony (Bourbon Street View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Four Points By Sheraton French Quarter ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points By Sheraton French Quarter

Everyone (6) Couples (6) Family (6)
5 out of 5
The restaurant wasn't open, and there was only free coffee in the lobby on Monday but not the rest of the week.

Posted by on May 14, 2022

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Comment from Hotel Management

May 16, 2022 by Rae Lynn

Thanks for staying with us. We appreciate your feedback. We hope to welcome you back again whenever your travels bring you back to New Orleans.

5 out of 5
The staff were very accommodating, very friendly, and the hotel is clean and right in the middle of everything.

Posted by on May 7, 2022

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Comment from Hotel Management

May 9, 2022 by Rae Lynn

We are delighted to have been your chosen hotel during your recent stay in New Orleans. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton French Quarter and we hope you choose to create more memories with us whenever your travels bring you back to New Orleans.

5 out of 5
Great!

Posted by on Apr 14, 2022

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Comment from Hotel Management

Apr 14, 2022 by Rae Lyn

Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again in the near future.

4 out of 5
Staff was excellent, friendly. Room was spacious and clean. Was very disappointed that we were not notified that they would be working on the main waterline outside the hotel and so we had no water upon waking up. No breakfast except Thursday through Sunday. That was not told to us we had to read it in the elevator it was on the wall.

Posted by on Aug 27, 2021

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Comment from Hotel Management

Aug 27, 2021 by Rae Lynn

Thank you for choosing to stay at the Four Points by Sheraton French Quarter and providing your honest feedback. We are very sorry our communication didn't reach you prior to your arrival regarding our bar, restaurant, and limited housekeeping service. We hope you will accept our apologies and consider giving us another chance to show you the outstanding experience that we typically provide. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

4 out of 5
Great location, especially if you’re traveling with kids. We had a balcony courtyard (pool) view which was great and away from busy Bourbon St. I give this place 5 stars because of their staff- everyone we encountered was kind and the service was excellent!

Posted by on Aug 1, 2021

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Comment from Hotel Management

Aug 4, 2021 by Rae Lynn

We are delighted to have been your chosen hotel during your recent stay in New Orleans. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton French Quarter and we hope you choose to create more memories with us whenever your travels bring you back to New Orleans.

4 out of 5
Great location spot for everything we wanted to do in New Orleans

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jun 28, 2021 by Rae Lynn

We are delighted to have been your chosen hotel during your recent stay in New Orleans. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton French Quarter and we hope you choose to create more memories with us whenever your travels bring you back to New Orleans.

5 out of 5

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jul 6, 2021 by Rae Lynn

Thanks for staying with us. We appreciate your feedback.

1 out of 5
If you don’t mind sleeping with bed bugs and massive cockroaches feel free to stay at this hotel. When we told the manager of the hotel about the bed bugs they called in their inspection company, confirmed we did in fact find a bed bug. They spent 10 minutes looking in the room and said that’s it. If you know anything about bedbugs you know that is false. The management is horrible and we were told to just check out if we were unhappy. We have been told we will get a call to discuss this situation and never receive a call. Horrible customer service, bed bugs and massive roaches!

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 17, 2021 by Rae Lynn

Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. We did have a professional company come out twice during your stay and had no findings. Once again, thank you for your feedback and we hope to welcome you back in the future.

4 out of 5
Staff were professional, courteous and friendly

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 16, 2021 by Rae Lynn

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5 out of 5
Awesome place to stay! Close to everything. Staff were super. The location can't be beat. Close to restaurants, stores, bars. What's to say, its on Bourbon street!! The trash men come about 415 every am so bring ear buds or drink enough to sleep through the noise. Would stay again.

Posted by on Apr 22, 2021

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Comment from Hotel Management

Apr 22, 2021 by Rae Lynn

Thanks for staying with us. We appreciate your feedback!

About the Four Points By Sheraton French Quarter

Location 541 Bourbon St, New Orleans, LA 70130

Property Features

Four Points By Sheraton French Quarter offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 4259 square feet (396 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Four Points By Sheraton French Quarter. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star New Orleans hotel is smoke free.

  • 186 guestrooms or units
  • 4259 sq ft of conference space
  • 396 sq m of conference space
  • Built in 1965
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: New Orleans Union Passenger Terminal (2.6 km / 1.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Four Points By Sheraton French Quarter offers 186 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 11 AM.

Cafe Opera - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pucinnie Bar - This brewpub specializes in Cajun/Creole cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 10 per person (approximately)
  • Valet parking fee: USD 35.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points French Quarter
  • Four Points Sheraton French Quarter
  • Four Points Sheraton Hotel French Quarter
  • French Quarter Sheraton
  • Sheraton Four Points French Quarter
  • Sheraton French Quarter
  • Four Points Sheraton French Quarter Hotel
  • Four Points By Sheraton French Quarter Hotel
  • Four Points By Sheraton French Quarter New Orleans
  • Four Points By Sheraton French Quarter Hotel New Orleans

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.