At this New Orleans Central Business District hotel, you'll be well placed to visit Canal Street and Bourbon Street, both within a 5-minute walk. Harrah's New Orleans Casino and Jackson Square are also within half a mile (1 km).
Business services
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 60 conference rooms, business center, and valet parking. Enjoy the 24-hour gym and perks like free WiFi.
from $136
Traditional Room, 2 Double Beds, Non Smoking (Mobility Accessible)
Sheraton New Orleans Hotel ratings based on 28 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Sheraton New Orleans Hotel
Everyone (7)Couples (6)Family (13)
5 out of 5
Posted by Lori LaVern on Jun 1, 2022
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2 out of 5
The property is nice and in a great location for walking the French Quarter. The only issue was on two out of four night there was no hot water and we had to take cold showers. This was disappointing when spending almost 400 per night during final four weekend. One evening we called maintenance regarding the issue and we were told they were on the way but they never came.
Posted by Michael W on Apr 6, 2022
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Comment from Hotel Management
Apr 7, 2022
by General Manager
Dear Michael, thank you for the comments about the location. However, we are sorry your stay was interrupted by Shower issues with your room. We appreciate your patience and regret the disappointment of not resolving this to your satisfaction. We have taken this up with our maintenance team, and we appreciate you letting us know. It was a pleasure having you, and we do hope you will revisit soon for a more flawless experience.
Jim Cook
General Manager
5 out of 5
We loved our stay and will always recommend this place
Posted by Troy, from Las Vegas on Mar 2, 2022
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Comment from Hotel Management
Mar 3, 2022
by General Manager
Dear Troy, thank you for rating your stay at Sheraton New Orleans Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your recommendation and look forward to seeing you again soon.
Jim Cook,
General Manager
4 out of 5
Loved the elevators!
Posted by Sharon on Dec 3, 2021
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Comment from Hotel Management
Dec 4, 2021
by General Manager
Dear Sharon, thank you for making Sheraton New Orleans Hotel a part of your travel plans. We are glad that you enjoyed your stay and were impressed with our elevators. We hope to be your hotel of choice if another visit to our area is in your plans.
Jim Cook
General Manager
5 out of 5
Posted by Gary on Nov 27, 2021
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5 out of 5
Thank you
Posted by Gary on Nov 26, 2021
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Comment from Hotel Management
Nov 28, 2021
by General Manager
Dear Gary, thank you for your excellent rating! We are pleased you chose Sheraton New Orleans Hotel
for your time in our city and even more glad that we exceeded your expectations. Thank you again for your feedback, and we look forward to having you as our guest again soon!
Jim Cook,
General Manager
4 out of 5
I thought the new elevator system was a real time saver. This was the first time I have seen a system where you enter the floor number before you get on, and the elevator grouped people together going to floors near each other.
I was REALLY disappointed with the parking. The parking spots were WAY, WAY, WAY too small. I drive a 2015 Lexus Rx350. A small vehicle, and returned to find a dent in my car door where someone in the vehicle next to mine dented my door with their door. The was NO ROOM to get in or out of the car without making contact with the car next to yours. Totally ridiculous that spaces are so small. Sheraton needs to invest in larger parking garage.
Posted by Harley M on Nov 8, 2021
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Comment from Hotel Management
Nov 10, 2021
by General Manager
Dear Harley, thank you for taking the time to tell us about your visit. We are happy your overall stay was good, but we want it to be perfect. We will look into the parking and elevator concerns you raised as we are continually striving to ensure a flawless visit for every guest. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve.
Jim Cook
General Manager
1 out of 5
I tried canceling my reservation due to Hurricane Ida and the fact that the city of New Orleans was being evacuated. I was told I would not be refunded
Posted by Luke on Aug 30, 2021
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Comment from Hotel Management
Sep 2, 2021
by General Manager
Dear Luke, thank you for choosing us and sharing your experience. We appreciate you bringing these issues to our attention, and we hope will accept our sincere apologies. We would welcome another opportunity to regain your trust the next time you are in the area.
Jim Cook,
General Manager
4 out of 5
Posted by Christine on Aug 10, 2021
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5 out of 5
It was great
Posted by a verified traveler on Jul 5, 2021
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Comment from Hotel Management
Jul 6, 2021
by GM
Dear Valued Guest,
Thank you for being our guest and for your wonderful review! We are pleased to know we met most of your expectations. We appreciate your valuable feedback and hope you choose to stay with us whenever your travels bring you back to this amazing city.
Jim Cook
General Manager
Sheraton New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 105996 square feet (9847 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New Orleans Hotel. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.
1 building
1110 guestrooms or units
49 levels
105996 sq ft of conference space
9847 sq m of conference space
Built in 1982
Charging station for electric cars
Business facilities
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Train station: New Orleans Union Passenger Terminal (1.8 km / 1.1 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Pillowtop beds
In-room dining (limited hours)
LCD television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.
Roux Bistro - This bistro serves breakfast and lunch.
Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 25.0 per night.
Pet Policy
Pets: USD 75 per accommodation, per stay
Only dogs are allowed
Maximum 1 per room (weight limit: 88 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Debit cards not accepted
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Parking height restrictions apply
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: USD 24 per person (approximately)
Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
Fee for in-room wired Internet: USD 16.95 per day (rates may vary)
Valet parking fee: USD 48 per night (in/out privileges)
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 25.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Sheraton New Orleans Hotel is 12.9 mi (20-min drive) away from the Louis Armstrong New Orleans Intl. Airport (MSY) airport, the closest popular airport to the property.
Airport shuttle services are not available at Sheraton New Orleans Hotel.
Free breakfast isn't provided at Sheraton New Orleans Hotel, but full breakfast is offered for a fee of USD 24 per person. It's available every day from 6:30 AM to 11:00 AM.
No, there is no casino at this hotel, but Harrah's New Orleans Casino (4-min walk) and Fair Grounds Race Course (5-min drive) are nearby.
Check-in is from 4 PM - midnight.
Free parking is not available at this hotel. Valet parking is available for USD 48 per night.
Sheraton New Orleans Hotel features an outdoor pool.
Yes, there is a restaurant on site.
There are no spa services available at this hotel.
Sheraton New Orleans Hotel is 0.2 mi away from New Orleans.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
