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4.1 out of 5

"The place was very nice. The room was very clean. I do think the price was a little high. " More

By a verified traveler on Thu 16 Jan 2020

Hotel Description

4-star golf hotel near Canal Street

City center retreat

At this Central Business District hotel, you'll be well placed to visit Canal Street and Royal Street, both within a 5-minute walk. Bourbon Street and Harrah's New Orleans Casino are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 60 conference rooms, business center, and valet parking. Enjoy the 24-hour fitness center and perks like free WiFi.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 1110 guestrooms also offer WiFi and LCD TVs with cable channels. Other amenities include wired Internet, room service, and coffee/tea makers.

Club Suite, 1 King Bed with Sofa bed, Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton New Orleans Hotel ratings based on 31 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton New Orleans Hotel

Everyone (15) Couples (5) Family (10)
2 out of 5
Really wasn't much to like. Room was very basic with view of another building. Check-in took FOREVER... Even at 1:00 AM with only 3 people ahead of me in line. Rude staff. Over-priced immensely for a basic room.

Posted by , from Montgomery, AL on Mar 22, 2020

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Comment from Hotel Management

Apr 13, 2020 by Hotel Management

Dear Guest, thank you for your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services. We have shared your concerns with our Front Office Manager and staff, so this issue does not occur again. Please consider giving us another chance to serve you better. Sincerely, Hotel Management

5 out of 5

Posted by on Feb 17, 2020

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3 out of 5
The place was very nice. The room was very clean. I do think the price was a little high.

Posted by on Jan 16, 2020

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3 out of 5
They did not clean our room on Saturday. There was a used towel on the floor near the door when we go there on Friday night. We had to ask for more shampoo and for them to refresh the coffee in the room on Saturday.

Posted by on Jan 6, 2020

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4 out of 5
Location was spot on right in the middle of it all.

Posted by on Jan 2, 2020

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4 out of 5
Professional. After Saints game and back at hotel by 11, the nar closed.

Posted by on Dec 18, 2019

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5 out of 5
The customer service was outstanding and everyone at the Sheraton was very nice and helpful. The location was great because we had everything within walking distance including the football stadium which we walked there and only took us 15 minutes. Definitely recommend staying at the Sheraton!!!

Posted by on Dec 17, 2019

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5 out of 5
I loved the fact that they keep their place of business Secured at all times with staff available throughout the hotel to assist st all times. This is a fabulous hotel and I will recommend it to people.

Posted by on Dec 1, 2019

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2 out of 5
Lousy bartender and maid service only arrived at 4:30 - 5:00 PM sometimes after complaints

Posted by on Nov 26, 2019

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4 out of 5
I had a nice view of the city. Central location. Lots of places to eat nearby.

Posted by , from New York on Oct 20, 2019

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About the Sheraton New Orleans Hotel

Location 500 Canal St, New Orleans, LA 70130

Renovations + Closures

This property is closed from September 29 2020 to November 30 2020 (dates subject to change).

Property Features

Sheraton New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 105996 square feet (9847 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New Orleans Hotel. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 1110 guestrooms or units
  • 49 levels
  • 105996 sq ft of conference space
  • 9847 sq m of conference space
  • Built in 1982
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (26.2 km / 16.3 mi)
  • Train station: New Orleans Union Passenger Terminal (1.8 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Roux Bistro - This bistro specializes in Cajun/Creole cuisine and serves breakfast and lunch.

Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 88 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 24 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 46 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel New Orleans Sheraton
  • Hotel Sheraton New Orleans
  • New Orleans Hotel Sheraton
  • New Orleans Sheraton
  • New Orleans Sheraton Hotel
  • Sheraton Hotel New Orleans
  • Sheraton New Orleans
  • Sheraton New Orleans Hotel
  • Sheraton New Orleans Hotel New Orleans
  • Sheraton Orleans Hotel Orleans
  • Sheraton New Orleans Hotel Hotel
  • Sheraton New Orleans Hotel New Orleans
  • Sheraton New Orleans Hotel Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.