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4.1 out of 5

"Overall very good. Covid limited some services and amenities for guests " More

By a verified traveler on Thu 29 Apr 2021

Hotel Description

4-star romantic hotel near Canal Street, connected to a shopping center

City center retreat

At this New Orleans Central Business District hotel, you'll be well placed to visit Canal Street and Audubon Aquarium of the Americas, both within a 5-minute walk. Harrah's New Orleans Casino and Julia Street Cruise Terminal are also within half a mile (1 km).

Onsite dining, 2 outdoor pools

This romantic hotel features 3 restaurants, 2 outdoor pools, and 7 indoor tennis courts. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll find 2 coffee shops/cafés and 2 bars/lounges for dining and drinks, and a health club is also on site.

Comfy beds, WiFi

The 1622 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include WiFi and room service.

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$117* Per night/room May 12 - May 13

Room, 2 Queen Beds, Accessible, City View (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bay View (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Accessible, View (Hearing)

Bed Count room.options.bedSize.MurphyBed.Singular Maximum Occupancy 3 Max

Suite, 1 Twin Bed, Accessible, Bathtub (Parlor)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Hilton New Orleans Riverside ratings based on 37 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton New Orleans Riverside

Everyone (20) Couples (5) Family (10)
5 out of 5
Overall very good. Covid limited some services and amenities for guests

Posted by on Apr 29, 2021

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Comment from Hotel Management

Apr 29, 2021 by HNOR Team

Thank you for the favorable review. We're hoping that our covid limited offerings give way to more pre-covid level offerings REAL SOON! We're working on staffing as demand picks up so that we'll be ready. Hopefully next time you come stay with us, we'll be back to a more "normal" world. Stay well ` safe travels!

5 out of 5
Love our stay— bars and hotel restaurants weren’t open for our entire stay— but overall a great time !

Posted by on Apr 27, 2021

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Comment from Hotel Management

Apr 27, 2021 by HNOR Team

Thank you for your review! We are working really hard to get operations and staffing levels back up to more pre-Covid levels, therefore, hopefully this summer you can return and find everything back up and running!

1 out of 5
I be wouldn’t recommend this property for a stay. The charges was outrageous but everything was ok

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 6, 2021 by LR

Thank you for staying with us and providing your honest feedback. We're sorry that you were surprised by the charges. We try to have all our information available prior to arrival. Stay well!

3 out of 5
Staff were unfriendly and hotel needs to be updated.

Posted by on Jan 7, 2021

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Comment from Hotel Management

Jan 10, 2021 by Scott

Thank you for your feedback.

4 out of 5

Posted by on Aug 15, 2020

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Comment from Hotel Management

Sep 29, 2020 by Scott

Thank you for your feedback. We hope to welcome you back to Hilton Riverside the next time you find yourself in New Orleans.

2 out of 5

Posted by on Jan 5, 2020

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3 out of 5
The location of the property was terrific and the hotel itself was awesome. I was upgraded to a ocean view not by request which i thought was nice of them until i got home and my e-receipt showed a $35 a day room upgrade charge making my stay $105 more than expected. The locations alarm went off 3 times during our stay as well 2 times in the middle of the night... i have a 8,6 year old and it was not fun getting them up and out all 3 times. Nothing was done to reconcile my inconvenience

Posted by on Dec 11, 2019

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5 out of 5
Beautiful view of the river and close proximity to mall

Posted by , from SC on Dec 5, 2019

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4 out of 5
good location, friendly staff. we had a nice view of the river. The occasional train whistle was heard at night

Posted by on Nov 18, 2019

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4 out of 5
Location was great, central to all we wanted to do while in town. Check in was smooth and staff was friendly. Our room was updated and clean with one exception, food had been left in the mini fridge from a prior guest and it was REALLY smelly. We were not made aware of any of the amenities the hotel had to offer. Dinner in the restaurant was super and the staff was very friendly and gracious even when we showed up 30 minutes before closing.

Posted by on Nov 3, 2019

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About the Hilton New Orleans Riverside

Location 2 Poydras St, New Orleans, LA 70130

Property Features

As a guest of Hilton New Orleans Riverside, you'll find 2 outdoor swimming pools, indoor tennis courts, and a health club. There are 3 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 130000 square feet (12077 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hilton New Orleans Riverside. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star New Orleans hotel.

  • 1622 guestrooms or units
  • 29 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 130000 sq ft of conference space
  • 12077 sq m of conference space
  • Built in 1977
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (26.2 km / 16.3 mi)
  • Train station: New Orleans Union Passenger Terminal (2 km / 1.2 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Hilton New Orleans Riverside offers 1622 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This New Orleans hotel provides wireless Internet access for a surcharge. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator (full size)
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

River Blends Cafe - This café serves light fare only.

Spirits - This bar serves lunch and dinner. Open daily.

Le Croissant - This restaurant serves breakfast only. Open daily.

Drago's Seafood Restauran - This restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Public Belt - Onsite piano bar.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with indoor tennis courts and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages and manicures and pedicures.

  • Manicures and pedicures
  • Number of treatment rooms 2
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Self parking fee: USD 44 per night (in/out privileges)
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton New Orleans
  • Hilton New Orleans Riverside
  • Hilton Riverside
  • Hilton Riverside Hotel
  • Hilton Riverside Hotel New Orleans
  • Hilton Riverside New Orleans
  • New Orleans Riverside
  • Riverside Hilton
  • Riverside Hilton New Orleans
  • Riverside New Orleans Hilton
  • Hilton Hotel New Orleans
  • Hilton New Orleans Riverside Hotel New Orleans
  • Hilton New Orleans Riverside Hotel
  • Hilton New Orleans Riverside Hotel
  • Hilton New Orleans Riverside New Orleans
  • Hilton New Orleans Riverside Hotel New Orleans

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.