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Hilton New Orleans Riverside

4-star property
2 Poydras St, New Orleans, LA 1-855-201-7819
4.0 out of 5
Very good!
See all 25 travelocity Reviews

"I didn’t like that I was charged for a riverfront room and received a courtyard. Our door to our room also didn’t open easily and would catch. " More

By a verified traveler on Mon 22 May 2023

Points Of Interest

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Hotel Description

4-star hotel near Harrah's New Orleans Casino, connected to a shopping center

City center retreat

Within a 15-minute walk of this New Orleans Central Business District hotel, you'll find Harrah's New Orleans Casino and Jackson Square. Also, Audubon Aquarium of the Americas is within half a mile (1 km) and Port of New Orleans is within 2 miles (3 km).

Onsite dining, 2 outdoor pools

3 restaurants, 2 outdoor pools, and 7 indoor tennis courts are among this hotel's featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll find 2 coffee shops/cafes and 2 bars/lounges for dining and drinks, and a gym is also on site.

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$132* Per night/room Jul 3 - Jul 4

Room, 2 Queen Beds, Accessible, City View (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bay View (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Accessible (Hearing)

Bed Count room.options.bedSize.MurphyBed.Singular Maximum Occupancy 3 Max

Suite, 1 Twin Bed, Accessible, Bathtub (Parlor)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Hilton New Orleans Riverside ratings based on 25 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton New Orleans Riverside

Everyone (8) Couples (5) Family (11)
4 out of 5
I didn’t like that I was charged for a riverfront room and received a courtyard. Our door to our room also didn’t open easily and would catch.

Posted by on May 22, 2023

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Comment from Hotel Management

May 25, 2023 by General Manager

Hello Abbe,Thank you for choosing to stay with us at Hilton New Orleans Riverside and for taking a moment to share your feedback. Please know that our team is always ready to provide assistance and address any concerns that may arise, such as the room charge and door concerns. That being said, if you'd like to discuss this further, don't hesitate to give us a call. Our lines are always open, and we want to make sure everything is as it should be. It's our hope that, otherwise, you had a comfortable, enjoyable visit and will be joining us again on future trips to New Orleans.David Piscola,General Manager

5 out of 5
I was skeptical about what a twin Murphy room was but was pleasantly surprised and happy at how big the room was. I could gladly stay there again.

Posted by on May 9, 2023

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Comment from Hotel Management

May 12, 2023 by General Manager

Hi Rosetta,It is great to hear that you enjoyed your stay at Hilton New Orleans Riverside went well! We're thrilled to hear that the twin Murphy room exceeded your expectations and provided ample space for your stay. We hope you had a fantastic time in New Orleans and look forward to welcoming you back for another visit in the future.David Piscola,General Manager

4 out of 5

Posted by on Apr 25, 2023

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4 out of 5
Loved location. Room was a little dated and had a musty smell.

Posted by on Apr 13, 2023

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Comment from Hotel Management

Apr 15, 2023 by General Manager

Hello Steve,It was a pleasure to have you as a guest at Hilton New Orleans Riverside and we are happy to know that you loved our wonderful location. That said, we are sorry you weren't more impressed with the accommodations and will be sure to work closely with housekeeping to make sure our rooms are always smelling fresh and clean. Please come see us again any time you're planning to be back in our area.David Piscola,General Manager

5 out of 5
The property was in a great location, the staff was very professional, the building was very clean the breakfast buffet was awesome, my overall experience at the hotel was absolutely awesome

Posted by , from oxon hill on Jul 27, 2022

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4 out of 5

Posted by on Mar 8, 2022

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5 out of 5

Posted by , from AMSTERDAM on Mar 6, 2022

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5 out of 5
Excellent location.

Posted by on Feb 12, 2022

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Comment from Hotel Management

Feb 22, 2022 by Hilton New Orleans Riverside Team

Peter, thank you for your excellent review and recommendation for our location, location, location! We're so happy that you were delighted to be our guest recently and we look forward welcoming you back as our guest again soon! Safe travels & stay well!

5 out of 5
location was great, room was nice but needed to be updated, king size bed and only one chair to sit in.

Posted by , from Lisbon Falls on Nov 30, 2021

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Comment from Hotel Management

Dec 9, 2021 by Hilton New Orleans Riverside Team

Thank you, Charles, for your excellent review and comments. We read them all to see where we are hitting the mark and where we may need improvement to hit the mark. So, we appreciate you taking the time to let us know your thoughts. Happy Holidays to you and yours!

4 out of 5

Posted by on Nov 9, 2021

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About the Hilton New Orleans Riverside

Location 2 Poydras St, New Orleans, LA 70130

Property Features

Hilton New Orleans Riverside offers its guests 2 outdoor swimming pools, indoor tennis courts, a health club, and a sauna. There are 3 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 130000 square feet (12077 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hilton New Orleans Riverside. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star New Orleans hotel.

  • 1622 guestrooms or units
  • 29 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 130000 sq ft of conference space
  • 12077 sq m of conference space
  • Built in 1977
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Indoor tennis courts - 7
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (2 km / 1.2 mi)
  • Metro station: Canal Street Stop (0.3 km / 0.2 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Hilton New Orleans Riverside offers 1622 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This New Orleans hotel provides wireless Internet access for a surcharge. Housekeeping is provided on request.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

River Blends Cafe - This café serves light fare only.

Spirits - This bar serves lunch and dinner. Open daily.

Le Croissant - This restaurant serves breakfast only. Open daily.

Drago's Seafood Restauran - This restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

7 indoor tennis courts and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages.

  • Number of treatment rooms 2
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive smart lock details.

Guests will receive smart lock details.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 24.00 per person
  • Fee for in-room wireless Internet: USD 9.99 per night (rates may vary)
  • Self parking fee: USD 44 per night (in/out privileges)
  • Covered valet parking fee: USD 49.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton New Orleans
  • Hilton New Orleans Riverside
  • Hilton Riverside
  • Hilton Riverside Hotel
  • Hilton Riverside Hotel New Orleans
  • Hilton Riverside New Orleans
  • New Orleans Riverside
  • Riverside Hilton
  • Riverside Hilton New Orleans
  • Riverside New Orleans Hilton
  • Hilton Hotel New Orleans
  • Hilton New Orleans Riverside Hotel New Orleans
  • Hilton New Orleans Riverside Hotel
  • Hilton New Orleans Riverside Hotel
  • Hilton New Orleans Riverside New Orleans
  • Hilton New Orleans Riverside Hotel New Orleans

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.