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Hilton New Orleans Riverside

4-star property
2 Poydras St, New Orleans, LA 1-855-201-7819
3.8 out of 5
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See all 33 travelocity Reviews

"location was great, room was nice but needed to be updated, king size bed and only one chair to sit in. " More

By a verified traveler on Tue 30 Nov 2021

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Hotel Description

4-star hotel near Canal Street, connected to a shopping center

City center retreat

At this New Orleans Central Business District hotel, you'll be well placed to visit Canal Street and Mississippi River, both within a 5-minute walk. Harrah's New Orleans Casino and Audubon Aquarium of the Americas are also within half a mile (1 km).

Onsite dining, 2 outdoor pools

3 restaurants, 2 outdoor pools, and 7 indoor tennis courts are among this hotel's featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll find 2 coffee shops/cafes and 2 bars/lounges for dining and drinks, and a gym is also on site.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 1622 guestrooms also offer WiFi and LCD TVs with cable channels. Other amenities include coffee/tea makers, down comforters, and hair dryers. Housekeeping is available on request.

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$173* Per night/room Jun 8 - Jun 9

Room, 2 Queen Beds, Accessible, City View (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bay View (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Accessible (Hearing)

Bed Count room.options.bedSize.MurphyBed.Singular Maximum Occupancy 3 Max

Suite, 1 Twin Bed, Accessible, Bathtub (Parlor)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Hilton New Orleans Riverside ratings based on 33 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton New Orleans Riverside

Everyone (10) Couples (6) Family (16)
5 out of 5
Excellent location.

Posted by on Feb 12, 2022

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Comment from Hotel Management

Feb 22, 2022 by Hilton New Orleans Riverside Team

Peter, thank you for your excellent review and recommendation for our location, location, location! We're so happy that you were delighted to be our guest recently and we look forward welcoming you back as our guest again soon! Safe travels & stay well!

5 out of 5
location was great, room was nice but needed to be updated, king size bed and only one chair to sit in.

Posted by , from Lisbon Falls on Nov 30, 2021

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Comment from Hotel Management

Dec 9, 2021 by Hilton New Orleans Riverside Team

Thank you, Charles, for your excellent review and comments. We read them all to see where we are hitting the mark and where we may need improvement to hit the mark. So, we appreciate you taking the time to let us know your thoughts. Happy Holidays to you and yours!

4 out of 5

Posted by on Nov 9, 2021

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3 out of 5
It was convenient for what we needed.

Posted by on Nov 2, 2021

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Comment from Hotel Management

Nov 2, 2021 by HIlton New Orleans Riverside Team

Thank you, Sharon, for taking the time to respond and provide your feedback. We wish we could have made a better impression on you (you know, a 5 out of 5 rating) and hope to have an opportunity in the future to show you what we are capable of providing. Until then, safe travels & stay well!

2 out of 5
My room is not clean properly it The bathroom was not clean properly the shower was not clean or the toilet I called housekeeping services they came to clean the still field clean the shower I had to clean my own room on the first night

Posted by on Sep 26, 2021

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Comment from Hotel Management

Sep 27, 2021 by Hilton New Orleans Riverside Team

Thank you, Rachael, for your candid feedback; we will share it with our team to take corrective actions to avoid any such recurrences of this type in the future. We hope that you will give us another opportunity to provide a much better experience for you in the future. I assure you that your experience is not typical of what we provide for our guests. All the best,

4 out of 5

Posted by on Aug 21, 2021

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5 out of 5
The hotel was nicely appointed and centrally located. We were able to walk to restaurants, shopping, etc. The room was very comfortable and spacious.

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 16, 2021 by Hilton New Orleans Riverside Team

Thank you so much for the great review and fantastic feedback. We appreciate you taking the time to provide us your thoughts and recommending our hotel and our great location! We hope to see you again soon as our guest! Until then ~ stay healthy!

1 out of 5
Like nothing horrible experience. Nothing special about hotel and stay. Checking in took 40min.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 21, 2021 by Hilton New Orleans Riverside Team

We're disappointed that your stay with us was anything less than ideal. We care about the comfort and satisfaction of our guests so we appreciate you taking the time to share your feedback. We hope for the opportunity to host you again soon for a more positive experience.

2 out of 5
SLOW a check in. No room service.

Posted by on Jul 9, 2021

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Comment from Hotel Management

Jul 9, 2021 by Hilton New Orleans Riverside

We appreciate you taking the time to share your feedback. We're disappointed that your stay with us was anything less than ideal. We care about the comfort and satisfaction of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.

5 out of 5
Everything was Great about the Hotel. I'm going to stay at the same Hotel next time I'm in New Orleans

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jun 29, 2021 by Hilton New Orleans Riverside Team

We're delighted that you found everything with your stay to be great - that's what we strive for! And, we can't wait to welcome you back for another awesome experience!

About the Hilton New Orleans Riverside

Location 2 Poydras St, New Orleans, LA 70130

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hilton New Orleans Riverside offers its guests 2 outdoor swimming pools, indoor tennis courts, a health club, and a sauna. There are 3 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 130000 square feet (12077 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hilton New Orleans Riverside. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star New Orleans hotel.

  • 1622 guestrooms or units
  • 29 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 130000 sq ft of conference space
  • 12077 sq m of conference space
  • Built in 1977
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Indoor tennis courts - 7
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (2 km / 1.2 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Hilton New Orleans Riverside offers 1622 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This New Orleans hotel provides wireless Internet access for a surcharge. Housekeeping is provided on request.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 7:00 AM and 11:00 AM.

River Blends Cafe - This café serves light fare only.

Spirits - This bar serves lunch and dinner. Open daily.

Le Croissant - This restaurant serves breakfast only. Open daily.

Drago's Seafood Restauran - This restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with indoor tennis courts and a health club. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages.

  • Number of treatment rooms 2
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive smart lock details.

Guests will receive smart lock details.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.99 per night (rates may vary)
  • Self parking fee: USD 44 per night (in/out privileges)
  • Covered valet parking fee: USD 49.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton New Orleans
  • Hilton New Orleans Riverside
  • Hilton Riverside
  • Hilton Riverside Hotel
  • Hilton Riverside Hotel New Orleans
  • Hilton Riverside New Orleans
  • New Orleans Riverside
  • Riverside Hilton
  • Riverside Hilton New Orleans
  • Riverside New Orleans Hilton
  • Hilton Hotel New Orleans
  • Hilton New Orleans Riverside Hotel New Orleans
  • Hilton New Orleans Riverside Hotel
  • Hilton New Orleans Riverside Hotel
  • Hilton New Orleans Riverside New Orleans
  • Hilton New Orleans Riverside Hotel New Orleans

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.