4/10 Poor
crystal
Traveled with family
Oct 20, 2025
I want to start by saying that the front desk staff on duty during my stay were amazing, friendly and professional.
Unfortunately, I was very disappointed with how my room issue was handled by management. I had booked a deluxe room, but the room I received was very small seemed to be a petite room and the bed seemed to be a full size, not what I expected. Upon raising my concerns with the front desk, I was told only the manager could assist but the manager wasn’t available & I had to leave for an event.
I asked the front desk to please leave a note for the manager so I could be contacted. Despite staying from Saturday to Tuesday, I never heard back from anyone during my stay which was extremely disappointing especially since I was there celebrating my daughter’s birthday & had a busy schedule.
The room itself also had other issues. It was poorly located the window faced a stairway, so we couldn’t open the shutters without people walking up & down looking directly into our room. In the mornings, housekeeping would pile large black trash bags & cleaning materials directly in front of our door like it was their central station to pile everything. It was loud, disruptive, and messy. I even recorded the noise because it went on for hours every morning. Which made the manager not address my room reservation issue that more fustrating like they left me with the worst possible room. Still have not heard from anyone despite leaving a direct review on their directly sent survey.
crystal
Stayed 3 nights in Oct 2025



























