4.1 out of 5

"The hotel staff are very friendly and professional. The rooms are clean and comfortable, and make you feel like you are back in the 1800s. We will def ... " More

By a verified traveler on Mon 30 Jul 2018

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Hotel Description

3-star historic hotel near Bourbon Street

In historical district

At this French Quarter hotel, you'll be well placed to visit Bourbon Street and Decatur Street, both within a 5-minute walk. Jackson Square and Cafe Du Monde are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Express check-in, express check-out, and dry cleaning are also on offer.

Free WiFi, flat-screen TVs

Boasting comforts like Frette Italian sheets and down comforters, the 83 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include room service, rainfall showerheads, and coffee/tea makers.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$139 per night

Superior Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (Interior)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Bienville House ratings based on 84 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bienville House

Everyone (17)
5 out of 5
Very nice staff great location clean room valet parking great

Posted by on Jan 12, 2019

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4 out of 5

Posted by on Jan 5, 2019

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3 out of 5
Staff was very pleasant. The room did not have any windows which made us feel a bit closterfobic. Being someone who wakes up to the morning sun it was very odd not having a single window in the room. During our entire stay the main elivator was broken, therefore we had to use a fright elevator. The fright elivator was extremely small had to make two separate trips for luggage. It was also right next to our room. Being that it became the main elivator we would hear it ding all hours of the night. Parking charge was outrageous was not told amount until checkout. I even asked when checking in and did not get a straight answer. I was unclear if it was part of my reservation or not. I was charged 90 dollars plus tax to park for two days. That was more than the rental car it self. I should have parked across the street in public parking.

Posted by on Nov 12, 2018

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5 out of 5

Excellent location in the French Quarter

The hotel staff are very friendly and professional. The rooms are clean and comfortable, and make you feel like you are back in the 1800s. We will definitely be back!

Posted by , from UT on Jul 30, 2018

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4 out of 5

Great location

Pros: the service
Cons: the breakfast
Location: great
We had 2 days to celebrate our Anniversary. We had a great time. Our room was charming though small. The staff was personable . The continental breakfast was good. The location was great. In the French Quarter, but not in the bustle of everything. Walking distance to casino, Mighty Mississippi, paddle wheelers, Imax, Aquarium of the Americas. We'll do this again, and take more time to enjoy everything.

Posted by on Jul 18, 2018

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5 out of 5
BIenville House is a beautiful victorian style hotel with great staff! Check in time was 4pm but they were able to get us checked in sooner.

Posted by on Feb 27, 2018

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4 out of 5

I would stay here again

I thought it overall a great hotel. Not the amenities of the larger ones. The coffee service is dumb. I don't see the need for someone to fill my cup from a machine and it is slow

Posted by on Apr 16, 2017

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5 out of 5

Quiet hotel in French Quarter

This hotel was a great place to stay. It is located in a quiet area of the French Quarter but easy to walk anywhere. The room was very nice but did not have a window. We did not have a problem with that. The staff was very nice and helpful. They recommended several restaurants that we really enjoyed.

Posted by on Mar 11, 2017

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1 out of 5

Careless

Pros: Close to the Quarter.
Cons: Attitude. Service. Service I had already paid for.
Location: In the French Quarter. Plenty of things to do. There are a lot of hotels in the Quarter and I will staying somewhere else the next time.
I arrived at the Bienville House and went to check in about 10 a.m.. The lady at the desk seemed frustrated trying finding my reservation. It took a while to find it but while she was looking I asked her a question and she snapped "Just a minute Mr Ison." While she was still looking for it I said "Is check in really at 4:00 p.m.?" She just kinda snickered under breath and never answered me. Finally finding the reservation she lightened up. I went to the elevator and when the door opened it reeked of oil or grease. Very offensive odor. I thought they must have just greased the cables and the smell will dissipate later. It never did. Nasty grease odor the entire time. Once in my room it was a little stuffy so I turned the thermostat down. No air. I turned it down to 55, the lowest level on the dial. Nothing. A ceiling fan was spinning on low, the fasted it would go. Useless. It was Saturday night and I wanted to stay in a while and watch a college football game during dinner so I dialed the number to room service and it rang 100 times. I gave up and went out for dinner. I got up the next day and had breakfast at their comp breakfast bar. That was good. As I left for the day I went by the desk and told them the air didn't work and they said they'd fix it. I had a great time in New Orleans that day and returned some 6 hours later. When I got to my room Housekeeping had not been there and the air still did not work. I made up my mind right then to never return.

Posted by , from Birmingham, AL on Nov 22, 2016

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4 out of 5

Nice boutique hotel close to the French Quarter.

Pros: What I liked most was the lobby, staff, and location.
Cons: The bedroom carpets and change out the air filters to rid of the mold and smell of mildew.
Location: Perfect location to the French Quarter, Jackson Square, Riverview and Riverwalk. Location, location, location!!! Perfection!!
I found the boutique hotel to be charming and welcoming. The lobby is well appointed and a nice size for a boutique hotel. The staff was very accommodating and cordial. The hotel restaurant/bar served great drinks and had a friendly staff. I would recommend this property for a quick getaway, family reunion, romantic stay. The front desk clerk upgraded my room, since they do not always honor specific requests from third party bookings. Cynthia was gracious with a big smile. The room was a bit stuffy and I there was a slight smell of mold and dampness, but then again it's NOLA where the weather can be wet and humid. The carpet was old and I thought could be changed out - perhaps this is where the mildew and smell came from. However, having said this. I would definitely recommend and stay the the Bienville House again.

Posted by , from Princeton, NJ on Jun 25, 2016

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. An outdoor pool, multilingual staff, and concierge services are also featured at the business-friendly Bienville House. Parking is available for a fee. This 3-star New Orleans hotel is smoke free.

  • 83 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (24.8 km / 15.4 mi)
  • Train station: New Orleans Union Passenger Terminal (2.1 km / 1.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Bienville House offers 83 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature Frette Italian sheets, down comforters, and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Frette Italian linens
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Bienville House has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Bienville House has a seasonal outdoor splash pool on a sundeck inside a flagstone courtyard. Guests have complimentary use of a fitness room at a partner hotel 1.5 blocks away; that facility has a weight machine, a treadmill, a stair machine, and a stationary bike.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

This hotel will enact the following Mardi Gras policies for February 9, 2018 through February 13, 2018: Each guest must register with the hotel and receive a wristband.Please make sure you bring your confirmation letter with you to check in. A wristband is required for room access and additional wristbands or lost/stolen wristbands may be purchased at the Front Desk for $25.00 each. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25.00 per night, plus a one-time cleaning fee of USD 100.00 and a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 45.3 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per night plus USD 100.00 one-time cleaning

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bienville
  • Bienville House
  • Bienville House Hotel
  • Bienville House Hotel New Orleans
  • Bienville House New Orleans
  • Bienville Hotel New Orleans
  • Bienville New Orleans

You should know

  • Pool access available from 10 AM to 10 PM.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.