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Sonesta ES Suites New Orleans Convention Center

3.5-star property
345 St Joseph St., New Orleans, LA 1-855-201-7819
4.3 out of 5
Excellent!
See all 19 travelocity Reviews

"Older building but new modern furniture " More

By a verified traveler on Sat 07 Aug 2021

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Hotel Description

3.5-star hotel near National World War II Museum

Heart of New Orleans

A stay at this Arts/Warehouse District hotel places you steps from National World War II Museum and within a 10-minute walk of Ernest N. Morial Convention Center. Magazine Street and Julia Street Cruise Terminal are also within half a mile (1 km).

Free breakfast

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free buffet breakfast each morning.

Free WiFi, kitchens

The 231 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with digital channels, and other amenities include free WiFi and dining areas. Housekeeping is available on request.

Deluxe Room, 1 Queen Bed with Sofa bed (Studio)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$159* Per night/room May 26 - May 27

Suite, Multiple Beds (One Bedroom)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Suite, 1 Queen Bed with Sofa bed (One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sonesta ES Suites New Orleans Convention Center ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sonesta ES Suites New Orleans Convention Center

Everyone (8) Couples (3) Family (9)
2 out of 5
I asked for room service and was told no. I asked for garbage bags to clean my own room… 5 times! In 4 days… never received them. There was constant work being done. The pictures I had screen shot were not what my room looked like but front desk just said this is your room. The windows were so filthy you couldn’t see out them. The coffee was nasty. The pool and area was very dirty. This is not the hotel I booked. Very disappointing.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 20, 2021 by Christine

Please accept our sincere apologies for the issues you endured during your recent visit to New Orleans. Your comments have been brought to the attention of our management team for further review.

5 out of 5
Older building but new modern furniture

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 8, 2021 by Sonesta Es Suites

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Did not like having to pay/park extra in a un secured lot a block away from hotel

Posted by on Jun 4, 2021

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Comment from Hotel Management

Jun 7, 2021 by Taylor

Thank you for the feedback! We will use it to better our guest experience.

5 out of 5
There’s nothing I didn’t like about this hotel. It was great & super awesome! I’m very pleased with how everything went with my hotel stay.

Posted by on Apr 28, 2021

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Comment from Hotel Management

Apr 28, 2021 by Taylor

Thanks for the feedback!

4 out of 5
This hotel was decent for the stay me and my husband had. We mostly went out in town the majority of the day so it was nice and simple for the occasion. I had a full kitchen and living room area. The bedrooms were full of USB ports on the table of each side of the bed, which was also nice for charging multiple devices at once. The TV’s are smart TV’s. So it had a pretty good, basic- modern setup. Cleanliness was good. The power on the whole block went out for 1 night which sucked but it was no fault of the hotel. Overall, I would give it a 3.5-4 stars out of 5 for a place you’ll be only sleeping in at night.

Posted by on Apr 28, 2021

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Comment from Hotel Management

Apr 28, 2021 by Taylor

Thanks for the feedback!

4 out of 5
Check-in staff super accommodating, friendly & courteous. Check out process was seamless. Everything in our room was in order. Last day the shower backed up and there were hairs coming up from the drain. But it was the last day so it was not a big deal.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Apr 17, 2020 by General Manager

Dear Guest, thank you for choosing Residence Inn New Orleans Downtown for your visit. We enjoyed reading your comments about the excellent hospitality you received from our associates, and we are delighted to have exceeded your expectations from check-in through check-out. We also wish we had the opportunity to address your concern while you were here, as we would have done our best to ensure you were comfortable. It was our pleasure accommodating you, and we hope to have another opportunity of doing so again on your next visit to the area. Austin Westbrook, General Manager

4 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Apr 18, 2020 by General Manager

Dear Guest, thank you for choosing Residence Inn New Orleans Downtown for your recent visit. We are happy to know your stay with us was comfortable. It was our pleasure accommodating you, and we hope to have another opportunity of doing so again soon. Austin Westbrook General Manager

4 out of 5

Posted by on Jan 15, 2020

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5 out of 5
Property had just been recently renovated within the past month so everything looked and smelled nice! Staff couldn't have been nicer, and the location in the Warehouse District was only a couple of blocks away from the WW II Museum which is the main reason we were there.

Posted by , from New Iberia, LA on Dec 21, 2019

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2 out of 5
Currently remodelling- contractors all over the place, supplies piled in the basketball court. "ghetto fabulous"

Posted by on Sep 1, 2019

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About the Sonesta ES Suites New Orleans Convention Center

Location 345 St Joseph St., New Orleans, LA 70130

Renovations + Closures

The following facilities or services will be unavailable from January 1 2022 to June 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

Sonesta ES Suites New Orleans Convention Center offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 700 square feet (63 square meters). The business-friendly Sonesta ES Suites New Orleans Convention Center also features barbecue grills, a picnic area, and coffee/tea in a common area. Parking is available for a fee. This 3.5-star New Orleans hotel is smoke free.

  • 1 building
  • 231 guestrooms or units
  • 4 levels
  • 700 sq ft of conference space
  • 63 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Front-desk safe
  • Concierge
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (2 km / 1.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sonesta ES Suites New Orleans Convention Center offers 231 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium digital channels and Netflix. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Dining room
  • Sitting area
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception on select days.

Sonesta ES Suites New Orleans Convention Center has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • Pets: USD 75 per pet, per week
  • Maximum 2 per room (weight limit: 30 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 38.50 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Residence Inn Aparthotel New Orleans Downtown
  • Residence Inn New Orleans Downtown
  • New Orleans Residence Inn
  • Residence Inn New Orleans Hotel New Orleans
  • Residence Inn New Orleans Downtown Aparthotel
  • Residence Inn Marriott New Orleans Downtown Aparthotel
  • Residence Inn Marriott New Orleans Downtown
  • Resince Inn riott New Orleans
  • Residence Inn by Marriott New Orleans Downtown
  • Sonesta ES Suites New Orleans Convention Center Hotel
  • Sonesta ES Suites New Orleans Convention Center New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.