8/10 Good
AERRIAL
Jan 11, 2026
Let me start off by saying.. I LOVE staying here, The staff from the valet, kitchen service, front desk, bell hop, to the ground keeper are extremely friendly and helpful… A+ in my book! Every time I’m in New Orleans I always book a room here at Sonesta on St Joseph St. Unfortunately, this time was a little different. As the bell hop assisted me (on crutches) to my room I saw trash in the hallway, and stains on the hallway floor. For this trip we stayed on the 1st floor room 181. In room 181 the floor (carpet) had several large dark stains in the living room and in the bedroom by the window, there was trash from the previous occupant still on the floor, the tub was not cleaned still had a dirt ring around and I soon found out why.. due to the water did not drain properly out, the water in the shower no matter if I placed on completely hot, it didn’t get hot.. so I took several cold showers.. because a girl has to bathe no matter what. I did everything I could to protect myself like cleaning the tub, and placed bath towels on tub floor and on the bathroom floor, and wearing my shower shoes. My expectations for Sonesta are high so they let me down this go around and I’m undecided if I’m going to stay there for my next trip in February during Mardi Gras season 2026. Come On Sonesta please bring your hotel back up to par.. I really do Love yal! ❤️🙃❤️🙂
AERRIAL
Stayed 1 night in Jan 2026






























