The Pontchartrain Hotel

4-star property
2031 St. Charles Avenue, New Orleans, LA 1-855-201-7819
  • Walking distance to Mag...
  • Free WiFi in rooms and ...
  • Onsite dining
  • Fitness center

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4.9 out of 5
Exceptional!
See all 10 Travelocity Reviews

"Jerry at the front desk was beyond friendly!!! Food was great " More

By a verified traveler on Sun 08 Jul 2018

Points Of Interest

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Hotel Description

4-star hotel near Magazine Street

Central New Orleans getaway

With a stay at this Lower Garden District hotel, you'll be within half a mile (1 km) of Magazine Street and 2 miles (3 km) of National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 miles (3 km).

Renovated in 2016

This smoke-free hotel's 4 restaurants, 2 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. A coffee shop, a computer station, and dry cleaning are also on offer.

Free WiFi

Along with free WiFi, the 106 guestrooms offer minibars and TVs. Other amenities include room service, free local calls, and hair dryers.

Room, 1 King Bed (Clio)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110 per night

Room, 2 Double Beds (Erato)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms (Melpomene)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Family Suite (Thalia)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room (Euterpe)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Calliope)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Pontchartrain Hotel ratings based on 10 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Pontchartrain Hotel

Everyone (9) Family (1)
5 out of 5
Everything was unique. Historical property with lots of charm!

Posted by on May 26, 2019

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Comment from Hotel Management

May 27, 2019 by General Manager

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The hotel and room provided. great sense of history yet freshened up and well kept. There’s no classic look but also musky or moldy here, everything was nice and fresh. The rooftop bar has a great view, as did our room!

Posted by on Jan 14, 2019

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5 out of 5

Posted by on Jan 6, 2019

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5 out of 5

Great place

Jerry at the front desk was beyond friendly!!! Food was great

Posted by on Jul 8, 2018

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4 out of 5

good first impression

Pros: Loved the staff. They made us feel at home.
Cons: Most issues should be solved with the opening of the restaurant and the sitting area in front of the restaurant.
Location: Several great restaurants in proximity. The Blind Pelican and Lula being the best
The staff was fantastic! I was disappointed to find that the main restaurant was closed and going through reconstruction. I was looking for a full service hotel when I booked. They do have a very nice bar are but the menu was quite limited. They also had a great rooftop bar but no food there either. There was a sitting area/ lobby but it was not really being used because of the proximity of the Caribbean Room which was under construction. So from the standpoint of lounging you were either in a bar or in your room which while comfortable for awhile eventually got old. Again, beautiful facility but lacking in some areas.

Posted by , from canton ohio on Apr 6, 2018

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5 out of 5

AWESOME

Pros: EVERYTHING!
Location: very nice location, away from all the partying of Bourbon street, yet close enough to get there by streetcar in just a few minutes
This was our first visit to NOLA. The Pontchartrain Hotel was perfect! Just exactly what I imagined it would be like. Awesome staff, great accommodations, perfect area. Roof top bar was amazing, Both restaurants were delicious. When I go back to NOLA this is where I will stay !!!!!

Posted by , from Georgia on Oct 25, 2017

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5 out of 5

Wonderful Stay

All of the staff were Warm, friendly and super helpful. Our room was large, bright and airy and the bathroom was huge. Lots of vintage and vintage inspired art in the rooms and scattered throughout the hotel. We enjoyed our 4 day stay very much and will definitely stay again when we visit NOLA in the future.

Posted by on Apr 16, 2017

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Comment from Hotel Management

Apr 27, 2017 by General Manager

Thank you for the great review! I hope that you will choose the Pontchartrain Hotel if travel brings you back to New Orleans. All the Best, Cody Bertone General Manager

5 out of 5

10th Anniversary Staycation

Pros: Everything from the food to the room decor to the personable staff!
Location: St Charles Ave is BEAUTIFUL and alive! Bought a streetcar day pass for $3, totally the best way to cocktail your way down the avenue!!
Quaint, Romantic, Eclectic, Fun and Chillaxed! We wanted a stay away from home and this was the perfect fit!

Posted by , from NOLA on Dec 30, 2016

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Comment from Hotel Management

Jan 10, 2017 by General Manager

Thank you for the great feedback! I hope that you will choose the Pontchartrain Hotel if travel brings you back to New Orleans. All the Best, Cody Bertone General Manager

5 out of 5

Beautiful

Lovely hotel, great rooftop bar. Will definitely stay again

Posted by , from Chicago on Nov 17, 2016

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Comment from Hotel Management

Nov 19, 2016 by General Manager

Thank you for the great feedback! The staff has worked extremely hard to bring back the historic Pontchartrain Hotel. I hope that you will choose the Pontchartrain Hotel if travel brings you back to New Orleans. All the Best, Cody Bertone General Manager

5 out of 5

Great stay, great staff.

From the valet, desk personnel to bartenders, all staff was friendle and professional. Excellent rooms. Only missed having a coffee maker in the room. First-world problem. Rooftop bar is wonderful. I'm gonna be back!

Posted by on Aug 26, 2016

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Comment from Hotel Management

Sep 2, 2016 by General Manager

Thank you for the great review! The staff has worked extremely hard to bring back the historic Pontchartrain hotel. I hope that you will choose the Pontchartrain Hotel if travel brings you back to New Orleans. All the Best, Cody Bertone General Manager

About the The Pontchartrain Hotel

Location 2031 St. Charles Avenue, New Orleans, LA 70130

Property Features

There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. The business-friendly The Pontchartrain Hotel also features a fitness center, concierge services, and dry cleaning/laundry services. For a fee, parking is available. A complete renovation of The Pontchartrain Hotel was completed in June 2016. This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 11 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Computer for guest use
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (25.2 km / 15.7 mi)
  • Train station: New Orleans Union Passenger Terminal (2.2 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Pontchartrain Hotel offers 106 air-conditioned accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Silver Whistle - This Cafe specializes in American cuisine and serves breakfast, lunch, and light fare.

Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Hot Tin Rooftop Bar - Onsite rooftop bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 25.00 per person (approximately)
  • Valet parking fee: USD 35.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pontchartrain Hotel New Orleans
  • Pontchartrain Hotel
  • Pontchartrain New Orleans
  • Pontchartrain
  • The Pontchartrain

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.