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 New Orleans •1 Room
 New Orleans • 1 Room
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The Pontchartrain Hotel

4-star property
2031 St. Charles Avenue, New Orleans, LA 1-855-201-7819
4.7 out of 5
Exceptional!
See all 16 travelocity Reviews

"Property was fine, city needs work on sidewalks, streets and cleanliness! " More

By a verified traveler on Tue 10 Jan 2023

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Hotel Description

4-star hotel near Magazine Street, connected to a rail/subway station

Central New Orleans getaway

With a stay at this Lower Garden District hotel, you'll be within half a mile (1 km) of Magazine Street and 2 miles (3 km) of National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel features 3 restaurants and 2 bars/lounges. Traveling on business? Take advantage of the 2 conference rooms, business center, and valet parking. WiFi in public areas is free.

Room, 1 King Bed (Clio)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$153* Per night/room Jan 29 - Jan 30

City Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Calliope)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Polyhymnia)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds (Euterpe)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Double Beds (Erato)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Pontchartrain Hotel ratings based on 16 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Pontchartrain Hotel

Everyone (9) Couples (3) Family (4)
5 out of 5
Property was fine, city needs work on sidewalks, streets and cleanliness!

Posted by on Jan 10, 2023

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Comment from Hotel Management

Jan 12, 2023 by Josh Robichaux

Dear Susie,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again.Best regards,Joshua RobichauxGeneral Manager

5 out of 5
WE arrived early and they let us check in 4 hours before official check in time. All staff were most pleasant and efficient.

Posted by on Apr 6, 2022

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Comment from Hotel Management

Apr 6, 2022 by Josh Robichaux

Dear Jill Margaret, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit us again. Best regards, Joshua Robichaux General Manager

3 out of 5
I liked the historical aspects and the location. Having read of the elegant Pontchartrain Hotel in books, I wanted to experience it myself.

Posted by on Jan 2, 2022

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Comment from Hotel Management

Jan 13, 2022 by Josh Robichaux

Dear Valued Guest, Thank you for your feedback. We invite you to visit us again. Best regards, Joshua Robichaux General Manager

5 out of 5
Our stay at this beautiful and historic hotel was wonderful with great views and great location. We loved being on St.Charles Ave and being able to walk out the front door to jump on the Street Cars. Located in the Garden District, its location allows easy access to visit the French Quarter or Uptown and the Audubon. The room was beautifully decorated and unique. The staff was very nice and courteous. We’ll definitely be back.

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 6, 2021 by Hotel Manager

Thank you for your positive feedback. We look forward to seeing you in the future.

5 out of 5
It was a charming place with a service oriented staff.

Posted by on Feb 12, 2021

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Comment from Hotel Management

Feb 14, 2021 by Pontchartrain Team

Thank you for staying with us. We appreciate your feedback!

4 out of 5
I liked the old feel to the property and it’s perfect location. Close enough to catch the street car down to Bourbon Street, but far enough to get a good nights sleep. The front desk staff were so nice and helpful. Trent & Pherell helped us a lot! The only not so positive thing to say is for the first half of our trip the heat in the room didn’t work, we let the front desk know and they fixed it promptly. Would stay here again !

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by Hotel Management

Thanks for the great feedback! We hope to see you again!

4 out of 5

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 6, 2020 by Hotel Manangement

Thanks for your feedback!

5 out of 5
Everything was unique. Historical property with lots of charm!

Posted by on May 26, 2019

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Comment from Hotel Management

May 27, 2019 by General Manager

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The hotel and room provided. great sense of history yet freshened up and well kept. There’s no classic look but also musky or moldy here, everything was nice and fresh. The rooftop bar has a great view, as did our room!

Posted by on Jan 14, 2019

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5 out of 5

Posted by on Jan 6, 2019

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About the The Pontchartrain Hotel

Location 2031 St. Charles Avenue, New Orleans, LA 70130

Property Features

There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site. WiFi is free in public spaces. There are 2 meeting rooms available. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly The Pontchartrain Hotel. Parking is available for a fee. This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.9 km / 1.2 mi)
  • Metro station: St Charles at First Street Tram Stop (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Pontchartrain Hotel offers 106 accommodations with safes and hair dryers. This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 1:00 PM.

Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Hot Tin - Onsite rooftop bar. Open select days.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Roll-in shower (in select rooms)
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 25 per person (approximately)
  • Valet parking fee: USD 44.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pontchartrain Hotel New Orleans
  • Pontchartrain Hotel
  • Pontchartrain New Orleans
  • Pontchartrain
  • The Pontchartrain
  • The Pontchartrain Hotel Hotel
  • The Pontchartrain Hotel New Orleans
  • The Pontchartrain Hotel Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.