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The Pontchartrain Hotel

4-star property
2031 St. Charles Avenue, New Orleans, LA 1-855-201-7819

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4.7 out of 5
Exceptional!
See all 12 Travelocity Reviews

"I liked the old feel to the property and it’s perfect location. Close enough to catch the street car down to Bourbon Street, but far enough to get a g ... " More

By a verified traveler on Mon 02 Mar 2020

Points Of Interest

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Hotel Description

4-star hotel near Magazine Street, connected to a rail/subway station

Central New Orleans getaway

With a stay at this Lower Garden District hotel, you'll be within half a mile (1 km) of Magazine Street and 2 miles (3 km) of National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 miles (3 km).

Renovated in 2016

This smoke-free hotel's 4 restaurants, 2 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the 2 conference rooms, free WiFi in public areas, and valet parking. A coffee shop, a terrace, and express check-out are also on offer.

Free WiFi

In addition to free WiFi, the 106 guestrooms offer room service and TVs. Free local calls, hair dryers, and safes are also available.

Room, 1 King Bed (Clio)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110* Per night/room Dec 20 - Dec 21

City Room, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Calliope)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Polyhymnia)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms (Melpomene)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds (Euterpe)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Pontchartrain Hotel ratings based on 12 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Pontchartrain Hotel

Everyone (10) Couples (1) Family (1)
4 out of 5
I liked the old feel to the property and it’s perfect location. Close enough to catch the street car down to Bourbon Street, but far enough to get a good nights sleep. The front desk staff were so nice and helpful. Trent & Pherell helped us a lot! The only not so positive thing to say is for the first half of our trip the heat in the room didn’t work, we let the front desk know and they fixed it promptly. Would stay here again !

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by Hotel Management

Thanks for the great feedback! We hope to see you again!

4 out of 5

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 6, 2020 by Hotel Manangement

Thanks for your feedback!

5 out of 5
Everything was unique. Historical property with lots of charm!

Posted by on May 26, 2019

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Comment from Hotel Management

May 27, 2019 by General Manager

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The hotel and room provided. great sense of history yet freshened up and well kept. There’s no classic look but also musky or moldy here, everything was nice and fresh. The rooftop bar has a great view, as did our room!

Posted by on Jan 14, 2019

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5 out of 5

Posted by on Jan 6, 2019

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5 out of 5

Great place

Jerry at the front desk was beyond friendly!!! Food was great

Posted by on Jul 8, 2018

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4 out of 5

good first impression

Pros: Loved the staff. They made us feel at home.
Cons: Most issues should be solved with the opening of the restaurant and the sitting area in front of the restaurant.
Location: Several great restaurants in proximity. The Blind Pelican and Lula being the best
The staff was fantastic! I was disappointed to find that the main restaurant was closed and going through reconstruction. I was looking for a full service hotel when I booked. They do have a very nice bar are but the menu was quite limited. They also had a great rooftop bar but no food there either. There was a sitting area/ lobby but it was not really being used because of the proximity of the Caribbean Room which was under construction. So from the standpoint of lounging you were either in a bar or in your room which while comfortable for awhile eventually got old. Again, beautiful facility but lacking in some areas.

Posted by , from canton ohio on Apr 6, 2018

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5 out of 5

AWESOME

Pros: EVERYTHING!
Location: very nice location, away from all the partying of Bourbon street, yet close enough to get there by streetcar in just a few minutes
This was our first visit to NOLA. The Pontchartrain Hotel was perfect! Just exactly what I imagined it would be like. Awesome staff, great accommodations, perfect area. Roof top bar was amazing, Both restaurants were delicious. When I go back to NOLA this is where I will stay !!!!!

Posted by , from Georgia on Oct 25, 2017

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5 out of 5

Wonderful Stay

All of the staff were Warm, friendly and super helpful. Our room was large, bright and airy and the bathroom was huge. Lots of vintage and vintage inspired art in the rooms and scattered throughout the hotel. We enjoyed our 4 day stay very much and will definitely stay again when we visit NOLA in the future.

Posted by on Apr 16, 2017

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Comment from Hotel Management

Apr 27, 2017 by General Manager

Thank you for the great review! I hope that you will choose the Pontchartrain Hotel if travel brings you back to New Orleans. All the Best, Cody Bertone General Manager

5 out of 5

10th Anniversary Staycation

Pros: Everything from the food to the room decor to the personable staff!
Location: St Charles Ave is BEAUTIFUL and alive! Bought a streetcar day pass for $3, totally the best way to cocktail your way down the avenue!!
Quaint, Romantic, Eclectic, Fun and Chillaxed! We wanted a stay away from home and this was the perfect fit!

Posted by , from NOLA on Dec 30, 2016

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Comment from Hotel Management

Jan 10, 2017 by General Manager

Thank you for the great feedback! I hope that you will choose the Pontchartrain Hotel if travel brings you back to New Orleans. All the Best, Cody Bertone General Manager

About the The Pontchartrain Hotel

Location 2031 St. Charles Avenue, New Orleans, LA 70130

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 2 meeting rooms available. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly The Pontchartrain Hotel. Parking is available for a fee. A complete renovation of The Pontchartrain Hotel was completed in June 2016. This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 11 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (21.5 km / 13.4 mi)
  • Train station: New Orleans Union Passenger Terminal (2.2 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Pontchartrain Hotel offers 106 accommodations with safes and hair dryers. This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 1:00 PM.

Silver Whistle - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Hot Tin Rooftop Bar - Onsite rooftop bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 25 per person (approximately)
  • Valet parking fee: USD 39.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pontchartrain Hotel New Orleans
  • Pontchartrain Hotel
  • Pontchartrain New Orleans
  • Pontchartrain
  • The Pontchartrain
  • The Pontchartrain Hotel Hotel
  • The Pontchartrain Hotel New Orleans
  • The Pontchartrain Hotel Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.