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The Pontchartrain Hotel

4.0 star property
4-star hotel near Magazine Street, connected to a rail/subway station

Choose dates to view prices

Photo gallery for The Pontchartrain Hotel

2 restaurants, breakfast, lunch, dinner served; American cuisine
Property entrance
View from property
Lobby
2 bars/lounges, rooftop bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

9.0 out of 10
Wonderful
(12 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 King Bed (Calliope King Suite)

8.0 out of 10
Very good
(5 reviews)
  • 712 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double) | Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds (Erato Double)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

8.0 out of 10
Very good
(5 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

10.0 out of 10
Exceptional
(2 reviews)
  • 498 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Thalia Family Suite)

8.0 out of 10
Very good
(1 review)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 996 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

8.0 out of 10
Very good
(1 review)
  • 712 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

New Orleans

Central New Orleans getaway .With a stay at this Lower Garden District hotel, you'll be within half a mile (1 km) of Magazine Street and 2 miles (3 km) of National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 miles (3 km).

What's nearby

  • Magazine Street - 8 min walk - 0.5 miles
  • National World War II Museum - 16 min walk - 0.9 miles
  • Smoothie King Center - 2 min drive - 1.4 miles
  • Caesars Superdome - 2 min drive - 1.4 miles
  • Ernest N. Morial Convention Center - 3 min drive - 1.4 miles

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Houston's Restaurant - ‬3 min walk
  • ‪Lagniappe Bakehouse & Coffee - ‬8 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪The Bayou Bar at the Pontchatrain Hotel - ‬1 min walk

About this property

The Pontchartrain Hotel

4-star hotel near Magazine Street, connected to a rail/subway station
There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The Pontchartrain Hotel also features dry cleaning/laundry services, complimentary use of a nearby fitness facility, and a porter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 13 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

Bar (on property)
Garden District Hotel
Central City
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.8 out of 5, Exceptional, 97 reviews
$180 nightly
The price is $212
Apr 20 - Apr 21
Total with taxes and fees
Garden District Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

How close is The Pontchartrain Hotel to the airport?

The Pontchartrain Hotel is 13.4 mi (20-min drive) away from the Louis Armstrong New Orleans Intl. Airport (MSY) airport, the closest popular airport to the property.

How much does it cost to stay at The Pontchartrain Hotel?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on May 6, 2026 start from $183, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Pontchartrain Hotel have an airport shuttle?

Airport shuttle services are not available at The Pontchartrain Hotel.

Does The Pontchartrain Hotel offer free breakfast?

Free breakfast isn’t provided at The Pontchartrain Hotel, but cooked-to-order breakfast is offered for a fee of between USD 15 and 20 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Pontchartrain Hotel?

No, there is no casino at this hotel, but Caesars New Orleans Casino (4-min drive) and Fair Grounds Race Course (8-min drive) are nearby.

What time is check-in at The Pontchartrain Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Pontchartrain Hotel?

Free parking is not available at this hotel. Valet parking is available for USD 55.69 per day.

Does The Pontchartrain Hotel have a pool?

The Pontchartrain Hotel does not have a pool.

Does The Pontchartrain Hotel have a restaurant?

There are 2 onsite restaurants, offering options like American cuisine, brunch, and light fare.

Does The Pontchartrain Hotel have a spa?

There are no spa services available at this hotel.

How close is The Pontchartrain Hotel to downtown New Orleans?

The Pontchartrain Hotel is 1.2 mi away from New Orleans.

The Pontchartrain Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 642 out of 1002 reviews
Rating 8 - Good. 192 out of 1002 reviews
Rating 6 - Okay. 84 out of 1002 reviews
Rating 4 - Poor. 44 out of 1002 reviews
Rating 2 - Terrible. 40 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

James, atlanta

Stayed 2 nights in Mar 2026

8/10 Good

robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice Vintage vibe. Clean room. Huge bathroom with good shower.
Stayed 1 night in Jan 2026

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
The Pontchartrain Hotel provides a taste of New Orleans’ charm. Located in the Garden District, it's an easy walk to historic 19th-century mansions, oak-lined streets and shops and cafes. Our room had a New Orleans vibe.
Stayed 6 nights in Dec 2025

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
The jazz band downstairs -Ed Perkins -made the few nights stay better than great , and the chicken wings rocked too ! Everyone and everything was exceptional even though I didn’t see any ghost but the atmosphere was really special . Stay here and get to know the valets also —you will love it !
Stayed 3 nights in Jan 2026

6/10 Okay

Elizabeth, HATTIESBURG

Stayed 1 night in Dec 2025

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay there at all cost. It's dirty, dusty, not well maintained at all, there's no way to open the windows it feels extremly stuffy - I was so allergic the whole time. The service is close to 0. The Bayou Bar and Jack Rose are great but they feel like a completely separate entity. The rooftop has a beautiful view but also feels entirely separate.
Stayed 4 nights in Dec 2025

2/10 Terrible

Sidney

Traveled with partner
Liked: Staff & service
Great location, always has been solid in prior stays. This time was the single worst check-in experience in my >50 years of travel abroad and domestically
Stayed 1 night in Jan 2026

2/10 Terrible

Chad, new york

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience Never again Charged my card twice and was just rude Only thing that was good was the rooftop bar We left after one night
Stayed 3 nights in Dec 2025

6/10 Okay

Aaron

Business traveler
I used to stay here several years ago. It's a great location but the rooms are getting to feel/look run down. The linens felt old and dusty.
Stayed 2 nights in Sep 2025

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pretty disappointing visit. I've always enjoyed the rooftop bar and lower restaurant so I thought I'd try the hotel out on this trip. Upon check in, they didn't have a key for me. They use physical, metal keys and apparently the last guest had taken the key with them from what the front desk worker said. Also, security issue because they definitely didn't change the lock. Every time I wanted to access my room, either the engineer or the front desk worker would have to come with the master key to let me into my room which became really annoying after a few times. It wasn't until late into the second day of my stay until they remade me a key. Other complaints, I asked for an ironing board as my room didn't have one and never came and the safe didn't work. With all the great hotels around NOLA, don't waste your time with this one.
Stayed 3 nights in Dec 2025

2/10 Terrible

Laura

We had problems from check-in til we left. Disabled room we did not need or request so couldn’t hang up our clothes and no closet or shower door; the room was shabby and the bathroom dirty, as was the hallway; we had no maid service for three days despite complaining so the trash cans were overflowing and we had to use towels for three days; hotel staff nonexistent and any request for help was ignored; only one functioning elevator so had to wait long periods of time to get from our room to the ground; no room amenities at all so had to walk three blocks to get coffee in the morning; only one room key per room which is a safety issue for two people—- it just goes on and on. We finally checked in to a hotel down the street for the last nite. A nightmare. They are so interested in pushing their rooftop bar which makes them money they could not care less about hotel guests. And then we had the pleasure of paying over $2000 for this disaster. Do NOT stay at this place.
Stayed 3 nights in Dec 2025

10/10 Excellent

tristan

Stayed 4 nights in Dec 2025

2/10 Terrible

christy

Stayed 1 night in Jan 2026

10/10 Excellent

Caleb

Stayed 3 nights in Dec 2025

8/10 Good

Jill

Liked: Cleanliness, property conditions & facilities
Everyone was so polite. Great food and good service and location.
Stayed 4 nights in Dec 2025

10/10 Excellent

Gualberto

Stayed 1 night in Dec 2025

8/10 Good

Carolyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great history and unique but time to update again, needs a deep clean and some new carpet.
Stayed 2 nights in Dec 2025

10/10 Excellent

Paul

Stayed 2 nights in Dec 2025

8/10 Good

Alan

Liked: Cleanliness, amenities
Disliked: Staff & service
Clean room. Downstairs bar is great. View from rooftop bar is awesome
Stayed 1 night in Dec 2025

2/10 Terrible

Alexandra Z Belden

Stayed 2 nights in Dec 2025

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel 10 Room 9 Staff: Front desk Staff 9/10 Bell/Vallet Staff 9/10 Restaurant/Bar Staff 10/12 Loved the restaurant and jazz bar. Service everywhere was excellent. 💜🐊⚜️🎄❤️💚
Stayed 1 night in Dec 2025

2/10 Terrible

courtney

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they gave us was not cleaned by housekeeping. The entire hotel smelled odd. Our bed was comfy.
Stayed 1 night in Dec 2025

10/10 Excellent

Ron

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

8/10 Good

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Great experience for an enchanting old world New Orleans feel. The establishment has two wonderful bars with excellent live music, one of the bars is on the rooftop, a delicious breakfast cafe and a fabulous restaurant:The Jack Rose. I have already recommended it to others and will stay again if I get to go back Just DONT lose your key...$250 replacement fee! ( I managed to find mine, but I was so stressed out about it.
Stayed 2 nights in Dec 2025

8/10 Good

William

Stayed 3 nights in Dec 2025