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The Pontchartrain Hotel

4.0 star property
4-star hotel near Magazine Street, connected to a rail/subway station

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Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
Property entrance
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated
Terrace/patio
Premium bedding, minibar, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Caesars Superdome
    ‪2 min drive‬
  • Place, Port of New Orleans
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

8.4 out of 10
Very good
(7 reviews)
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 King Bed (Calliope King Suite)

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double) | Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds (Erato Double)

7.4 out of 10
Good
(3 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.0 out of 10
Very good
(5 reviews)
  • 427 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

  • 498 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Thalia Family Suite)

  • 532 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 996 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

New Orleans

Central New Orleans getaway .With a stay at this Lower Garden District hotel, you'll be within half a mile (1 km) of Magazine Street and 2 miles (3 km) of National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 miles (3 km).

What's nearby

  • National World War II Museum - 16 min walk - 0.9 miles
  • Caesars Superdome - 2 min drive - 1.4 miles
  • Ernest N. Morial Convention Center - 3 min drive - 1.4 miles
  • Port of New Orleans - 3 min drive - 1.6 miles
  • Caesars New Orleans Casino - 4 min drive - 1.6 miles

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Tacos & Beer - ‬6 min walk
  • ‪Houston's Restaurant - ‬3 min walk
  • ‪Igor's Bar And Grill - ‬1 min walk

About this property

The Pontchartrain Hotel

4-star hotel near Magazine Street, connected to a rail/subway station
There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The Pontchartrain Hotel also features dry cleaning/laundry services, complimentary use of a nearby fitness facility, and a porter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 13 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

How close is The Pontchartrain Hotel to the airport?

The Pontchartrain Hotel is 13.4 mi (20-min drive) away from the Louis Armstrong New Orleans Intl. Airport (MSY) airport, the closest popular airport to the property.

How much does it cost to stay at The Pontchartrain Hotel?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on Nov 26, 2025 start from $116.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Pontchartrain Hotel have an airport shuttle?

Airport shuttle services are not available at The Pontchartrain Hotel.

Does The Pontchartrain Hotel offer free breakfast?

The Pontchartrain Hotel does not offer free breakfast.

Is there a casino at The Pontchartrain Hotel?

No, there is no casino at this hotel, but Caesars New Orleans Casino (4-min drive) and Fair Grounds Race Course (8-min drive) are nearby.

What time is check-in at The Pontchartrain Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Pontchartrain Hotel?

Free parking is not available at this hotel. Valet parking is available for USD 55.69 per day.

Does The Pontchartrain Hotel have a pool?

The Pontchartrain Hotel does not have a pool.

Does The Pontchartrain Hotel have a restaurant?

There are 3 onsite restaurants, offering options like American cuisine, brunch, and light fare.

Does The Pontchartrain Hotel have a spa?

There are no spa services available at this hotel.

How close is The Pontchartrain Hotel to downtown New Orleans?

The Pontchartrain Hotel is 1.2 mi away from New Orleans.

The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 683 out of 1000 reviews
Rating 8 - Good. 183 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aimee

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Super cute, well maintained and the coffee shop attached has the best coffee I have ever had.
Stayed 1 night in Aug 2025

8/10 Good

Christine

Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Cynthia

Stayed 1 night in Jul 2025

10/10 Excellent

Morgan

Stayed 2 nights in Aug 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Property conditions & facilities
Rude desk clerk. When had complaint about property, she reacted by refusing to listen and flipped me managers card. Turned property complaint into a personal thing. Told to move out way. Detected not so subtle racism.
Stayed 2 nights in Aug 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nicely furnished and comfortable. Staff was a little inattentive. Amenities (shampoo, coffee,etc.) were sparse. Great music in the downstairs bar, unfortunately didn’t get to go to the rooftop bc it was closed in the morning and only 21+ when open so my 18 year old son couldn’t go see the view. That was disappointing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, room comfort
We LOVED The Pontchartrain! Service, bars… the Hot Tin was amazing. We will be back!
Stayed 2 nights in Jul 2025

2/10 Terrible

Rashad

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We've stayed at The Pontchartrain Hotel several times, and continue to come back! It's a great option if you want to be a little outside of the French Quarter and has great restaurants, bar, and central location!
Stayed 1 night in Jul 2025

8/10 Good

Cynthia

Stayed 2 nights in Jul 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Starlet Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very original property
Stayed 1 night in Jul 2025

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the character and history of this property. Uniquely New Orleans decor. Friendly staff and great food and bar options
Stayed 1 night in Apr 2025

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Orleans Staycation

Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it).
The lobby and welcome to New Orleans guide!
So comfy! We had the regular king room—very quiet and very relaxing!
The robes! Enough said!
New Orleans glamour! This hotel was built in 1927 and has so many bygone era/jazzy feels!
Stayed 2 nights in Jul 2025

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay a ton!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Rhonda

Traveled with group
Liked: Amenities, property conditions & facilities
Awesy
Stayed 1 night in Jul 2025

8/10 Good

andrew, Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located amongst a variety of dining and shopping options. It’s in close proximity to many of New Orleans attractions. The property is in need of some updates. Their staff was very friendly and accommodating. We enjoyed our stay here.
Stayed 2 nights in Jul 2025

4/10 Poor

gail, Bankston

Traveled with partner
Disliked: Cleanliness
The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy
Stayed 5 nights in Jul 2025

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Torri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Not very kid friendly.
Stayed 2 nights in Jul 2025

8/10 Good

Paul

Stayed 3 nights in Jul 2025

10/10 Excellent

Allison

Stayed 1 night in Jun 2025