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Kimpton Hotel Fontenot by IHG

4.0 star property
4-star hotel near Caesars New Orleans Casino

Choose dates to view prices

Photo gallery for Kimpton Hotel Fontenot by IHG

Suite, 1 King Bed (Fiddle) | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds
3 restaurants, breakfast served
Suite, 1 King Bed (Beche) | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds
Exterior
Point of interest

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • Parking available

Explore the area

Map
501 Tchoupitoulas St, New Orleans, LA, 70130
  • Canal Street
    ‪5 min walk‬
  • Caesars New Orleans Casino
    ‪5 min walk‬
  • Bourbon Street
    ‪8 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪23 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed

8.4 out of 10
Very good
(23 reviews)
  • 315 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Historic)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed (Historic)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed with Sofa bed

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

  • 413 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, Multiple Beds (Historic)

Studio Suite, Multiple Beds (Historic) | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Studio Suite, Multiple Beds (Historic)

  • 489 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, River View, Corner

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed, River View, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, City View (Communications)

View from room

Room, 2 Queen Beds, Accessible, City View (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 440 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Battiste)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Suite, 1 King Bed (Battiste)

  • 780 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Beche)

Suite, 1 King Bed (Beche) | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Suite, 1 King Bed (Beche)

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Premium Room

  • 315 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Fiddle)

Suite, 1 King Bed (Fiddle) | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Suite, 1 King Bed (Fiddle)

  • 778 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Interior Historic)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed (Interior Historic)

8.6 out of 10
Excellent
(8 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Boudreaux)

Suite, 1 King Bed (Boudreaux) | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Suite, 1 King Bed (Boudreaux)

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Historic)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed (Historic)

10.0 out of 10
Exceptional
(1 review)
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Spa)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom (Spa)

  • 315 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Presidential Suite, 1 King Bed

  • 969 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 315 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed

9.8 out of 10
Exceptional
(29 reviews)
  • 315 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 315 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Essential)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room (Essential)

9.2 out of 10
Wonderful
(27 reviews)
  • 315 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom, Accessible (Mobility)

  • 580 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, City View

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Communications)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom, Accessible (Mobility, Communications)

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Premium Room, 2 Queen Beds

9.6 out of 10
Exceptional
(18 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, City View

View from room

Premium Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(4 reviews)
  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

New Orleans

Heart of New Orleans.Within a 10-minute walk of this New Orleans Central Business District hotel, you'll find Caesars New Orleans Casino and Canal Street. Also, Bourbon Street is within half a mile (1 km) and National World War II Museum is within 2 miles (3 km).

What's nearby

  • Canal Street - 5 min walk - 0.3 miles
  • Caesars New Orleans Casino - 5 min walk - 0.3 miles
  • Ernest N. Morial Convention Center - 7 min walk - 0.4 miles
  • Bourbon Street - 8 min walk - 0.5 miles
  • National World War II Museum - 11 min walk - 0.6 miles

Getting around

  • Canal at South Peters Stop - 5 min walk
  • New Orleans Union Passenger Terminal - 18 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 26 min drive

Restaurants

  • ‪Mother's Restaurant - ‬1 min walk
  • ‪Ruth's Chris Steak House - ‬2 min walk
  • ‪Ernst Cafe - ‬3 min walk
  • ‪Peacock Room - ‬1 min walk
  • ‪Manning's Sports Bar and Grill - ‬3 min walk

About this property

Kimpton Hotel Fontenot by IHG

4-star hotel near Caesars New Orleans Casino
Kimpton Hotel Fontenot by IHG offers its guests a 24-hour fitness center and complimentary bicycles. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at Kimpton Hotel Fontenot by IHG. Parking is available for a fee. A complete renovation of Kimpton Hotel Fontenot by IHG was completed in March 2021.

This 4-star New Orleans hotel is smoke free.

  • 208 guestrooms or units
  • 17 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Manager's reception (free)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
Kimpton Hotel Fontenot by IHG offers 208 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Children's toys
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 62.15 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 8 to 25 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Bicycle tours
  • Free bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch TV with cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8 to 25 per person
  • Valet parking fee: USD 62.15 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Kimpton Hotel Fontenot by IHG to the airport?

Kimpton Hotel Fontenot by IHG is 15.9 mi (26-min drive) away from the Louis Armstrong New Orleans Intl. Airport (MSY) airport, the closest popular airport to the property.

How much does it cost to stay at Kimpton Hotel Fontenot by IHG?

As of Jul 4, 2025, prices found for a 1-night stay for 2 adults at Kimpton Hotel Fontenot by IHG on Jul 7, 2025 start from $101.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Kimpton Hotel Fontenot by IHG have an airport shuttle?

Airport shuttle services are not available at Kimpton Hotel Fontenot by IHG.

Does Kimpton Hotel Fontenot by IHG offer free breakfast?

Free breakfast isn’t provided at Kimpton Hotel Fontenot by IHG, but full breakfast is offered for a fee of between USD 8 and 25 per person. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Kimpton Hotel Fontenot by IHG?

No, there is no casino at this hotel, but Caesars New Orleans Casino (5-min walk) and Fair Grounds Race Course (7-min drive) are nearby.

What time is check-in at Kimpton Hotel Fontenot by IHG?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Kimpton Hotel Fontenot by IHG?

Free parking is not available at this hotel. Valet parking is available for USD 62.15 per day.

Does Kimpton Hotel Fontenot by IHG have a pool?

Kimpton Hotel Fontenot by IHG does not have a pool.

Does Kimpton Hotel Fontenot by IHG have a restaurant?

Kimpton Hotel Fontenot by IHG is home to Peacock Room, which features brunch.

Does Kimpton Hotel Fontenot by IHG have a spa?

There are no spa services available at this hotel.

How close is Kimpton Hotel Fontenot by IHG to downtown New Orleans?

Kimpton Hotel Fontenot by IHG is 0.3 mi away from New Orleans.

Kimpton Hotel Fontenot by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 767 out of 965 reviews
Rating 8 - Good. 132 out of 965 reviews
Rating 6 - Okay. 36 out of 965 reviews
Rating 4 - Poor. 13 out of 965 reviews
Rating 2 - Terrible. 17 out of 965 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, in a desirable location. It’s close to the action, but far away enough to avoid the excessive noise the French quarter can cause. The hotel itself is stylish and well-maintained. The restaurants inside it are also wonderful for a quick bite. We would love to stay again next time we’re in the area!
Stayed 3 nights in May 2025

10/10 Excellent

Maxwell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time. The only place I’ll stay moving forward when in New Orleans!
Stayed 3 nights in Mar 2025

10/10 Excellent

SEUNGWAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful hotel that was very walkable.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely courteous and wonderful! Absolutely enjoyed our stay!
Stayed 1 night in Mar 2025

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ebony

Liked: Cleanliness, staff & service, property conditions & facilities
It’s been a minute since I’ve stayed in hotel for this long. The suite was divine. Check in was great! Everything I needed they easily provided. I had a great time. Big thank you to Emma and Alexis. They were classy and professional at every turn.
Stayed 3 nights in Mar 2025

10/10 Excellent

James, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 3 nights in Mar 2025

10/10 Excellent

Anitha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful and Kind and Service

The service was flawless and kind and attentive. Perfect location - very central. We had an issue with our TV which was not effectively resolved (although, the staff did try), and so the Front Desk issued a partial refund. I highly recommend the Kimpton when staying in NOLA (and this is my 7th trip, so I have tried several other properties). I will absolutely be back.
Stayed 3 nights in Mar 2025

10/10 Excellent

ebony

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay!
Stayed 3 nights in Mar 2025

10/10 Excellent

Claire

Stayed 3 nights in Mar 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay! Appreciated the welcome beer, and enjoyed all the fun little perks offered by the hotel. Location was super convenient!
Stayed 3 nights in Mar 2025

10/10 Excellent

Victor

Stayed 4 nights in Mar 2025

10/10 Excellent

Gardner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful room and the hotel had wonderful customer service.
Stayed 1 night in Mar 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Zhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel! Very beautiful property. My only complaint would be the parking.
Stayed 1 night in Mar 2025

10/10 Excellent

Peton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, quiet, and well-run

A great respite from the action in New Orleans! The hotel is walkable to everything near the quarter, but also removed too, so that you can really get some rest and charge up your batteries. Clean, well-serviced, and great rooms. We stayed in the historical rooms, but might choose the main building next time.
Stayed 1 night in Mar 2025

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with excellent dining options. Peacock Bar is fantastic, rooms are comfortable and spacious, staff is friendly and courteous! Highly Revommend.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sebastian, Hollywood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Employee service.... especially the reception staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants seemed nice and exclusive
Stayed 1 night in Mar 2025

10/10 Excellent

Taylor, Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute hotel. Very clean. The lobby bathrooms are beautiful and so is the dining area. Staff helped us out a lot all.
Stayed 3 nights in Mar 2025

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our room was not ready upon check in time. We waited an hour for our reservation in the lobby during the busiest holiday of the year. Their front door makes an awful sound every time it closed. Our room 403 made an awful knocking sound all day, all night. The first night was rough sleeping. The next evening I reported the problem and was told they would send someone to fix it. That never happened. So I requested a different room at midnight which they had available. Thankfully. When we were able to park our vehicle with the hotel their automatic system via phone did not work. We waited 1.5 hours for our car. Then when we left to return home at 4:30 am we were told there is no valet service and needed to retrieve our vehicle and had to search for it in the parking garage. All these frustrations are preventable through proper management and maintenance of property. Disappointing.
Stayed 3 nights in Mar 2025