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"Very convenient to the convention center. Good food and staffs. " More

By a verified traveler on Wed 29 Jan 2020

Hotel Description

3.5-star hotel near Ernest N. Morial Convention Center

Heart of New Orleans

Within a 10-minute walk of this Lower Garden District hotel, you'll find Ernest N. Morial Convention Center and Julia Street Cruise Terminal. National World War II Museum and Louisiana Children's Museum are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a fitness center on site, and a 24-hour front desk and a rooftop terrace are also provided.

Free Internet, comfy beds

The 286 guestrooms feature comforts like Select Comfort beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, free wired Internet, and LCD TVs.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room Jul 25 - Jul 26

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn New Orleans Convention Center ratings based on 32 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn New Orleans Convention Center

Everyone (16) Couples (7) Family (8)
1 out of 5
Room was not ready until 5pm and we booked the room to have a place to get ready for a 6pm event...tons of people waiting in the lobby for their rooms

Posted by on Feb 4, 2020

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Comment from Hotel Management

Feb 4, 2020 by Customer Service

We appreciate you taking the time to share your feedback. We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We apologize for the issues regarding your check-in. We hope you give us another chance to share a more positive experience with you soon.

5 out of 5
Very convenient to the convention center. Good food and staffs.

Posted by on Jan 29, 2020

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Comment from Hotel Management

Feb 3, 2020 by Customer Service

Thanks for the fantastic review! We're happy you enjoyed your time with us so much at Hilton Garden Inn New Orleans Convention Center! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We'll make sure to team know you were impressed with the level of service you received. We have a great group of people working with us!

4 out of 5
the day we landed, we had a great dinner, very reasonably priced. unfortunately, the restaurant was closed for lunch and dinner for delivery of new equipment for the rest of our trip. but...our dinner that first night was amazing. and, we requested gluten free, and the chef specially made it for us, and said they are introducing a GF menu when they reopen.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 27, 2020 by Customer Service

Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn New Orleans Convention Center. Thank you and have a lovely day!

4 out of 5
I liked the breakfast and how nice everyone was. It was also a nice location

Posted by on Dec 27, 2019

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Comment from Hotel Management

Dec 28, 2019 by Customer Service

Thanks for the great review! It's wonderful you enjoyed your stay at Hilton Garden Inn New Orleans Convention Center so much! We strive for excellence so we're thrilled you appreciated not only our breakfast and friendly staff, but also our great location! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!

4 out of 5
I didn’t like the fire alarm going off at 2am asking the guess to evacuate when the staff did not and come to find out it was a false alarm that the staff did not tell the guess that were outside to come back in or announcing it.,did not like the cigarette smoke coming up to my room from a bar below

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 16, 2019 by Front Office

Hello, We are so sorry for the inconvenience of the alarm going off. Our Guests safety is very important to us so even if it is a false alarm we do inform the guest.

5 out of 5

Posted by on Oct 2, 2019

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Comment from Hotel Management

Oct 8, 2019 by Michelle

Hello, Thank you for your recent stay and we hope to have you stay with us again the future!

5 out of 5
The entire staff was helpfiul and friendly. Always making sure we got what we needed. Especially Carey Johnathen and Glenn the mgr. Nice location you can pretty much walk everywhere. Shopping and food locations on every corner. Outlet pretty much right across the street.

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 13, 2019 by Michelle

Hi, We are so glad to hear our team left a lasting impression during your stay, we think they are great too! They will be glad to hear they were able to give you a brighthearted stay!

3 out of 5

Posted by on Aug 28, 2019

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Comment from Hotel Management

Aug 29, 2019 by Michelle

Thank you for taking the time to review the hotel we hope to see you again in the future!

3 out of 5
We were attending a convention at the hilton riverside and had to uber back and forth. Too far for a 75 and 79 year old to walk twice a day. Didnt realize when booking this hotel how far away we were.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 12, 2019 by Rooms Controller

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 25, 2019 by Rooms Controller

Thanks for staying with us. We appreciate your feedback!

About the Hilton Garden Inn New Orleans Convention Center

Location 1001 S Peters St, New Orleans, LA 70130

Renovations + Closures

This property is closed from July 1 2020 to July 24 2020 (dates subject to change).

Property Features

Hilton Garden Inn New Orleans Convention Center offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5005 square feet (465 square meters). A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New Orleans Convention Center. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star New Orleans hotel.

  • 286 guestrooms or units
  • 7 levels
  • 5005 sq ft of conference space
  • 465 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (21.6 km / 13.4 mi)
  • Train station: New Orleans Union Passenger Terminal (2.1 km / 1.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn New Orleans Convention Center offers 286 accommodations with laptop-compatible safes and safes. Select Comfort beds feature premium bedding. LCD televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is provided daily.

  • Select Comfort beds
  • In-room dining (limited hours)
  • HD television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to noon.

Garden Grille - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Contactless check-out is available.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place.Contactless check-out is available.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 12.95 per person (approximately)
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Late check-out fee: USD 100 (subject to availability)
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center Hotel
  • Hilton Garden Inn Convention Center Hotel
  • Hilton Garden Inn Convention Center
  • Hilton Garden Inn New Orleans Convention Center Hotel
  • Hilton Garden Inn New Orleans Convention Center Hotel
  • Hilton Garden Inn New Orleans Convention Center New Orleans
  • Hotel Hilton Garden Inn New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center New Orleans
  • Hilton Garden Inn Convention Center Hotel
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  • Hilton Convention Center

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.