4.3 out of 5

"The hotel stay, overall, was excellent! The only issue was with the towels. They were scratchy and not soft. Literally everything else was great! The ... " More

By a verified traveler on Thu 05 Apr 2018

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Hotel Description

3.5-star hotel near Ernest N. Morial Convention Center

In New Orleans

Within a 10-minute walk of this Lower Garden District hotel, you'll find Ernest N. Morial Convention Center and Julia Street Cruise Terminal. National World War II Museum and Louisiana Children's Museum are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the a rooftop terrace, bar/lounge, and convenience store.

Free WiFi, comfy beds

The 286 guestrooms feature comforts like Select Comfort beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. LCD TVs come with satellite channels, and other amenities include free WiFi and room service.

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn New Orleans Convention Center ratings based on 57 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn New Orleans Convention Center

Everyone (20)
3 out of 5
Would be nice to know that there is no parking available except for valet which is an additional $40 per day. Room was ok. Low water pressure in shower. Doors don’t latch unless you pull them shut. Staff was friendly. Somehow ended up with paint on my bag and clothes when leaving.

Posted by , from New Orleans on Jan 8, 2019

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Comment from Hotel Management

Jan 9, 2019 by Rooms Controller

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
nice, not as good as I would expect Hilton to be. Restaurant food below expectations. Overall okay - good

Posted by on Dec 28, 2018

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Comment from Hotel Management

Dec 28, 2018 by Rooms Controller

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on Dec 7, 2018

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Comment from Hotel Management

Dec 7, 2018 by Rooms Controller

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5
Good price and not far from all of the attractions. Near Riverwalk and Nosh, which is great for happy hour specials.

Posted by , from CO on Nov 1, 2018

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Comment from Hotel Management

Nov 2, 2018 by Melisa

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Very nice hotel and clean it was very centrally located

Posted by , from Buffalo ny on Oct 31, 2018

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Comment from Hotel Management

Nov 2, 2018 by Melisa

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Nice hotel in warehouse district. Hotel staff was excellent very helpful in making sure we were comfortable. Jason in the lobby restaurant gave us amazing service and made sure we were satisfied.

Posted by , from Akron Ohio on Oct 18, 2018

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Comment from Hotel Management

Nov 2, 2018 by Melisa

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Staff was very friendly and helpful. They made us feel like they were glad we were staying with them.

Posted by , from Crown Point, IN. on Oct 9, 2018

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Comment from Hotel Management

Oct 15, 2018 by Melisa

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Not what I am used to from a Hilton.

Pros: Warehouse district is kind of cool, and they let us check in a bit early the first day.
Cons: See above.
It costs more to park the rental car, forty four bucks a night, than it did to rent the thing. Though that was comparable to what other higher end hotels charge, they are much nearer the French Quarter. Maid staff never replenished all of the items in the room during our 6 nights there. Frequently missed shampoo, or coffee, or water, or just didn't get to it before 3pm. The hotel was working on the water system, and had it shut off a few times overnight, which is when we would return from Bourbon street. The hotel changed the WiFi login process after we were there 2 days, and it took three different management staff overnight to figure it out. Later on someone unplugged the router for our floor, so we lost it again. Room safe never worked, and staff couldn't figure it out. The TV/Satellite service was weird, slow to respond, and there were not a lot of channel selections.

Posted by on May 31, 2018

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Comment from Hotel Management

Jun 1, 2018 by Melisa

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Our hotel stay was excellent!

Pros: The concierge, Carey, was particularly fantastic. He was both helpful in answering questions and making suggestions. All he said was spot on.
Cons: THE TOWELS! THEY WERE OLD AND SCRATCHY.
Location: Hotel was in the warehouse district, very close to the WWII Museum, and 1 mile from Jackson Square. The French Quarter is amazing!
The hotel stay, overall, was excellent! The only issue was with the towels. They were scratchy and not soft. Literally everything else was great! The concierge, Carey, was particularly fantastic. He was both helpful in answering questions and making suggestions. He answered all of our questions with knowledge, he booked two awesome trips for us, and he made spot on suggestions for dinner and for Frenchmen Street. Additionally, the breakfast was good and the front desk staff was kind and helpful. I would certainly recommend this hotel.

Posted by , from Albany, NY on Apr 5, 2018

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Comment from Hotel Management

Apr 5, 2018 by Melisa

Thanks for staying with us. We appreciate your feedback!

4 out of 5

hidden gem in quiet neighborhood

Pros: i liked the rooftop pool area
Cons: the breakfast
Location: riverwalk outlets, mardi gras world, and the streetcar to go to the french quarter
nice hotel and within walking distance to attractions and street cars. awesome staff. it was quiet and safe area to walk around

Posted by on Mar 13, 2018

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Comment from Hotel Management

Mar 13, 2018 by Melisa

Thanks for staying with us. We appreciate your feedback!

About the Hilton Garden Inn New Orleans Convention Center

Location 1001 S Peters St, New Orleans, LA 70130

Property Features

Hilton Garden Inn New Orleans Convention Center offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 5005 square feet (465 square meters). A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New Orleans Convention Center. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star New Orleans hotel.

  • 286 guestrooms or units
  • 4 levels
  • 5005 sq ft of conference space
  • 465 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (25.5 km / 15.9 mi)
  • Train station: New Orleans Union Passenger Terminal (1.7 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn New Orleans Convention Center offers 286 air-conditioned accommodations with safes and coffee/tea makers. Select Comfort beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Select Comfort beds
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Great American Grill - Onsite restaurant. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool is on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 6 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 per person (approximately)
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center Hotel
  • Hilton Garden Inn Convention Center Hotel
  • Hilton Garden Inn Convention Center

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.