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"Property was very nice and close to options in the Art District. " More

By a verified traveler on Sun 10 Jul 2022

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Hotel Description

3.5-star hotel near Ernest N. Morial Convention Center

Heart of New Orleans

Within a 10-minute walk of this Arts/Warehouse District hotel, you'll find Ernest N. Morial Convention Center and Julia Street Cruise Terminal. National World War II Museum and Louisiana Children's Museum are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a gym on site, and a 24-hour front desk and a rooftop terrace are also provided.

Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$106* Per night/room Oct 6 - Oct 7

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn New Orleans Convention Center ratings based on 23 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn New Orleans Convention Center

Everyone (8) Couples (10) Family (6)
5 out of 5
Property was very nice and close to options in the Art District.

Posted by on Jul 10, 2022

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Comment from Hotel Management

Jul 15, 2022 by LaShanda

Hello, Thanks for you recent stay. We really appreciate you taking the time to complete our guest service survey and give us a high score. We hope to make your next visit as memorable as this one. Have a great day!

4 out of 5
The area is really nice. There’s limited parking but other than that it was fine.

Posted by on Apr 24, 2022

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Comment from Hotel Management

Apr 25, 2022 by Customer Service

Thanks for the 4/5 rating, Lizzie! We're thrilled you enjoyed your time at Hilton Garden Inn New Orleans Convention Center so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

4 out of 5
Spacious. Helpful staff.

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 18, 2022 by Customer Service

Thank you for the 4/5 rating, Hoai! We are excited to see that you had an enjoyable experience at Hilton Garden Inn New Orleans Convention Center. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

3 out of 5
We came for a music Festival and everything was so close to this hotel, the corporation bar next door is also incredible, they let us check in early as we took a red eye into NOLA. My only knocks on this place were the cleanliness, our room had a MASSIVE yellow (puke?) stain on the wall that we hadn’t noticed until we were packing up to go, and our toilet was dirty under the seat when we arrived (I wouldn’t have noticed if my fiancé wasn’t lifting the seat) the mess was hidden, but still there. Over all this hotel was awesome, kind staff, 5 minutes from where they hold BUKU and SURROUNDED by delicious food.

Posted by on Mar 30, 2022

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Comment from Hotel Management

Apr 7, 2022 by Customer Service

We appreciate the feedback, Autumn. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

1 out of 5

Posted by on Feb 25, 2022

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5 out of 5

Posted by on Feb 24, 2022

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5 out of 5

Posted by on Feb 21, 2022

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1 out of 5
I asked for a late checkout and was told that would be fine then they locked me out so had to go back to the front to get back in room and explain I was supposed to have a late check out so the girl at the desk said ok and reactivated my key, then I went back to room to take a nap before getting ready to leave and while asleep some of the staff broke into my room even with the door handle lock and the safety lock engaged and started yelling at me to wake up and leave before the cops were called. Obviously someone doesn’t know how to do their job but I went ahead and got up and left and then they still charged me another $250 extra to my card. I will never stay at one of these hotels ever again, I have never in my life been treated to rudely

Posted by on Jan 16, 2022

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Comment from Hotel Management

Jan 18, 2022 by Customer Service

Hello, Mikeal. Your reservation was due to check out that day and due to the door being locked nearly three hours after our checkout time, we called the room several times with no answer. We were worried for your physical well-being. We properly knocked with a witness and entered the room when there was also no response to our knocking and verbal announcement. Thankfully we found that you were ok. You then asked to stay another night and you were charged for another night. Thank you, Management

5 out of 5
Didn’t like the shower that did not have a soap holder or anywhere to place soap and shampoo. The hotel was in a convenient location and room was clean and spacious

Posted by on Jan 7, 2022

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Comment from Hotel Management

Jan 8, 2022 by Customer Service

Thank you for sharing your review, Lena. We're glad to hear you enjoyed your recent stay with us. It's pleasing to hear you enjoyed our convenient location and spacious room. We truly value your feedback regarding our amenities. We'll take this into consideration as we move forward to improve for the future. We look forward to hosting you again next time you're in town.

5 out of 5
Great hotel

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 6, 2021 by Customer Service

Thanks for the perfect rating! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn New Orleans Convention Center. Have a fantastic day!

About the Hilton Garden Inn New Orleans Convention Center

Location 1001 S Peters St, New Orleans, LA 70130

Property Features

Hilton Garden Inn New Orleans Convention Center offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5005 square feet (465 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New Orleans Convention Center. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star New Orleans hotel.

  • 286 guestrooms or units
  • 7 levels
  • 5005 sq ft of conference space
  • 465 sq m of conference space
  • Built in 2000
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (2.2 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn New Orleans Convention Center offers 286 accommodations with laptop-compatible safes and safes. Select Comfort beds feature premium bedding. LCD televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New Orleans hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is provided daily.

  • Select Comfort beds
  • HD television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Garden Grille & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Masks are not compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center Hotel
  • Hilton Garden Inn Convention Center Hotel
  • Hilton Garden Inn Convention Center
  • Hilton Garden Inn New Orleans Convention Center Hotel
  • Hilton Garden Inn New Orleans Convention Center Hotel
  • Hilton Garden Inn New Orleans Convention Center New Orleans
  • Hotel Hilton Garden Inn New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center New Orleans
  • Hilton Garden Inn Convention Center Hotel
  • Hilton Garden Inn Convention Center
  • Hilton Convention Center

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.