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"It wasn’t anything special. Front desk was nice but that’s about it. " More

By a verified traveler on Wed 23 Sep 2020

Hotel Description

3.5-star hotel near Ernest N. Morial Convention Center

Heart of New Orleans

Within a 10-minute walk of this Lower Garden District hotel, you'll find Ernest N. Morial Convention Center and Julia Street Cruise Terminal. National World War II Museum and Louisiana Children's Museum are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a fitness center on site, and a 24-hour front desk and a rooftop terrace are also provided.

Free Internet, comfy beds

The 286 guestrooms feature comforts like Select Comfort beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, free wired Internet, and LCD TVs.

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$135* Per night/room Oct 12 - Oct 13

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn New Orleans Convention Center ratings based on 37 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn New Orleans Convention Center

Everyone (16) Couples (9) Family (11)
5 out of 5
Great hotel

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 6, 2021 by Customer Service

Thanks for the perfect rating! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn New Orleans Convention Center. Have a fantastic day!

4 out of 5

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 11, 2021 by Customer Service

Thank you for taking the time to leave us a 4/5 rating! We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hilton Garden Inn New Orleans Convention Center. Have a nice day!

2 out of 5
Check-in and extra fees

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 5, 2021 by Customer Service

We appreciate you sharing your concerns with us. We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2 out of 5
Not as clean as I expected for being a Hilton. Staff was not responsive when asking for extra supplies.

Posted by on Feb 15, 2021

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Comment from Hotel Management

Feb 15, 2021 by Customer Service

We appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

1 out of 5
Room was not really cleaned properly. Especially the bathroom. Shower did not work

Posted by on Oct 25, 2020

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Comment from Hotel Management

Oct 26, 2020 by Customer Service

We appreciate your feedback. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.

5 out of 5

Posted by on Oct 18, 2020

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Comment from Hotel Management

Oct 18, 2020 by Customer Service

Thank you for the amazing rating! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn New Orleans Convention Center soon! Thanks again and have a fantastic day!

5 out of 5

Posted by on Sep 26, 2020

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Comment from Hotel Management

Sep 28, 2020 by Customer Service

Thanks for the perfect rating! It's outstanding your time at Homewood Suites by Hilton Long Island-Melville was fantastic. We can't wait until your next visit! Have a spectacular day!

3 out of 5
It wasn’t anything special. Front desk was nice but that’s about it.

Posted by , from Orlando on Sep 23, 2020

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Comment from Hotel Management

Sep 23, 2020 by Customer Service

We appreciate that you took the time to share your feedback, Emily. We're glad you had a pleasant stay with us despite our services not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

5 out of 5
Front desk worker was very friendly and helpful with all of our needs!!💪♥️Very pleasant !!

Posted by , from Miami Florida on Sep 14, 2020

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Comment from Hotel Management

Sep 16, 2020 by Customer Service

Thank you for the outstanding review! We're delighted your experience at Hilton Garden Inn New Orleans Convention Center was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a lovely day!

1 out of 5
Room was not ready until 5pm and we booked the room to have a place to get ready for a 6pm event...tons of people waiting in the lobby for their rooms

Posted by on Feb 4, 2020

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Comment from Hotel Management

Feb 4, 2020 by Customer Service

We appreciate you taking the time to share your feedback. We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We apologize for the issues regarding your check-in. We hope you give us another chance to share a more positive experience with you soon.

About the Hilton Garden Inn New Orleans Convention Center

Location 1001 S Peters St, New Orleans, LA 70130

Renovations + Closures

This property is closed from September 8 2021 to September 26 2021 (dates subject to change).

Property Features

Hilton Garden Inn New Orleans Convention Center offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5005 square feet (465 square meters). A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New Orleans Convention Center. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star New Orleans hotel.

  • 286 guestrooms or units
  • 7 levels
  • 5005 sq ft of conference space
  • 465 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (2.1 km / 1.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn New Orleans Convention Center offers 286 accommodations with laptop-compatible safes and safes. Select Comfort beds feature premium bedding. LCD televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New Orleans hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is provided daily.

  • Select Comfort beds
  • In-room dining (limited hours)
  • HD television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Garden Grille - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center Hotel
  • Hilton Garden Inn Convention Center Hotel
  • Hilton Garden Inn Convention Center
  • Hilton Garden Inn New Orleans Convention Center Hotel
  • Hilton Garden Inn New Orleans Convention Center Hotel
  • Hilton Garden Inn New Orleans Convention Center New Orleans
  • Hotel Hilton Garden Inn New Orleans Convention Center
  • Hilton Garden Inn New Orleans Convention Center New Orleans
  • Hilton Garden Inn Convention Center Hotel
  • Hilton Garden Inn Convention Center
  • Hilton Convention Center

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.