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"Good location and facilities are acceptable but the cleaning supervisor talking very unfriendly. Breakfast not memorable, no all day front desk bevera ... " More

By a verified traveler on Sat 27 Jan 2018

Hotel Description

Hotel near Allstate Arena in Des Plaines

In Des Plaines

You'll find Allstate Arena and Rivers Casino within 3 miles (5 km) of this Des Plaines hotel. Also, Lake Park is within half a mile (1 km) and McDonald's Museum is within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Free WiFi, kitchens

The 122 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and free local calls. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$86 per night

Studio, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Full Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Full Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America - Chicago - O'Hare ratings based on 12 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America - Chicago - O'Hare

Everyone (9) Couples (1) Family (1)
3 out of 5
There was no tissue in the bathroom,and the hot water in the sink wasn't working.

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 7, 2019 by Hotel Management

Thank you for choosing our hotel. We are sorry for the disappointing experience you had during your stay. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. Also, we have alerted our maintenance team about the water, and they are checking and fixing it immediately. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

3 out of 5
Iron was burned I couldn’t ironed my clothes, and staff not friendly at all.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 19, 2019 by Hotel Management

Thank you for being our guest. We apologize for the inconvenience you mentioned. Please be assured that we have discussed your feedback with the concerned team to fix the problem with the iron immediately. We have also discussed your feedback with our associates to remind to our primary goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management

2 out of 5
The microwave oven had rust in it!! The batteries in the remote needed to be changed. Very few channels to watch. Although inundated with commercials about DISH Network, there was none.

Posted by , from NC on Nov 25, 2018

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Comment from Hotel Management

Nov 26, 2018 by Hotel Management

Thank you for sharing your experience at our hotel. We apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned teams, and we're working on our procedures so that such situations can be prevented from occurring again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

1 out of 5

Aviod this place

Pros: nothing
Cons: evenything
The staff was rude and not helpful in any way. there was no where to park because no one had cleared the parking lot for people staying at the facility. we had to find a shovel and shovel out a parking spot so we could stay at the facility because when we brought it up to the staff and manager we were told not our problem. when we got into our room the floor in the kitchenette and bathroom were covered with dead ants and a film from the insecticide they had used to kill them. We went to the desk to tell them and show them the dead ants and their answer was to hand us a rag with some cleaner on it. So my wife had to come back to the room and wipe down all the floors in the room. Free breakfast was a joke granola bars and muffins. pay a little more and find a better place to stay just not here

Posted by , from Michigan on Feb 13, 2018

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Comment from Hotel Management

Feb 15, 2018 by Hotel Management

Jerry, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your wife. Sincerely, Hotel Management

3 out of 5

Good experience

Good location and facilities are acceptable but the cleaning supervisor talking very unfriendly. Breakfast not memorable, no all day front desk beverages. Airport to hotel shuttle impressive service.

Posted by , from phoenix on Jan 27, 2018

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Comment from Hotel Management

Jan 27, 2018 by Hotel Management

Thank you for taking the time to share your feedback. We are pleased you were overall satisfied with your stay with us, but we are sorry for not meeting your expectations in regard to our grab-and-go breakfast. We have shared your concerns with our leadership team for any future improvements. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management

1 out of 5

I never write reviews but

Pros: nothing
Cons: everything - beds for starters -
terrible hotel - beds terrible - hard to find - they have two address next to each other and charge different prices. THERE is no breakfast. pay the extra $10 or $20 dollars and stay at a better place - the beds were from the 1970's - I can't believe anyone would pay to say there long term.

Posted by on Dec 11, 2017

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Comment from Hotel Management

Dec 14, 2017 by Hotel Management

Please accept our sincere apologies for the issues you had with the comfort of your bedding and that our complimentary grab-and-go breakfast did not live up to your expectations. We will follow up on your concerns to ensure we are doing everything possible to better serve our guests. We regret and hope you will give us a chance to impress you on a future date. Sincerely, Hotel Management

1 out of 5

Everything

Employee's were rude, never got our room cleaned once in 4 days, Continental breakfast was a lie.

Posted by , from Ramsey MN on Jun 14, 2017

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Comment from Hotel Management

Jun 17, 2017 by General Manager

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

5 out of 5

Good

The shuttle is not 24 hours. Everything else was great

Posted by on Dec 18, 2016

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Comment from Hotel Management

Dec 20, 2016 by General Manager

It was our pleasure having you as our guest at Extended Stay America- Chicago - O'Hare. We appreciate your wonderful rating and are glad you enjoyed your stay with us. We value your observation and hope to see you again soon. Sincerely, General Manager

4 out of 5

Okay, other than the bathroom...

Pros: Decent rate, reasonably clean and comfortable for the price and rating, and we were about 25 minutes from downtown Chicago.
Cons: Sealed Cups/More thorough cleaning of the bathroom. When I see hair(s), I immediately get grossed out, wondering what body part they came from -- eww!
Location: Near the airport (we drove so that was not an issue), near plenty of restaurants, a gas station/quick mart, and immediately off the highway.
If you need a decently clean location just to do the 4-S (Shower, Sleep, Shave, and Sh--), this is an A-OK hotel. The room was clean, except the bathroom could have been better (hair in the shower turned my stomach). Also, it would be nice to have cups that are sealed in plastic in the room so that we know they have not been used. But we travel with Clorox and Lysol every time - so no biggie. The room was nice and cold when we arrived, but we opted to turn the air off because the temperature outside was nice. We stayed only one night from 7/29 to 7/30. The hotel is basically in Rosemont, IL, which was very conveniently close to some familiar restaurants such as IHOP, Chili's. Area seemed acceptable and unthreatening. We would stay here again.

Posted by , from St. Louis, MO on Aug 1, 2016

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Comment from Hotel Management

by General Manager

Thank you for being our guest at Extended Stay America - Chicago - O'Hare. We are happy to read our location was convenient for your needs and that you were pleased with our pricing. We are also glad that you were overall pleased with the cleanliness of your room, but we are sorry to read there were some cleanliness issue in the bathroom. We will certainly share your comments with our housekeeping department to step up our game. We appreciate your business and look forward to your return. Sincerely, General Manager

2 out of 5

Filthy and poorly managed

Pros: Location.
Cons: Hire some staff and pay them enough money for them to have some pride in their work.
Location: Very close to O'Hare Airport.
I do not recommend this hotel. We stayed only one night because the room (nonsmoking) smelled of stale cigarette smoke and the carpeting was not only stained, but so filthy that it was sticky to the touch. I did not want to walk on it without wearing my shoes. The vanity in the bathroom had cigarette burns (not curling iron burns--I was a child of the 1980s and I know the difference) which had been concealed with the clever placement of the one and only wash cloth in the room. The water in the shower ran tepid, chilly and then scalding hot with no warning. The man in line behind me waiting to check out had the exact same problem. The pillows, sheets, blanket and towels were almost completely worn out. I could see through one of the towels it was so thin. The bed was hard as a rock and so creaky that any time my husband or I turned over it woke the other one up. Check in took forever because there was only 1 person on duty on a Saturday evening. Check out took forever because there was only 1 person on duty on a Sunday morning.

Posted by , from Michigan City on Jul 20, 2016

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Comment from Hotel Management

by Manager

Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apologize you did not have a better experience during your stay, and we are certain your next visit will be absolutely wonderful! We hope you give us a second chance to prove ourselves. Sincerely, General Manager

About the Extended Stay America - Chicago - O'Hare

Location 1201 E Touhy Ave, Des Plaines, IL 60018

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America - Chicago - O'Hare also features laundry facilities, a safe deposit box at the front desk, and RV/bus/truck parking. Self parking is free. This Des Plaines hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.)
  • Train station: Rosemont O'Hare Transfer Station (2.5 km / 1.6 mi)
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Extended Stay America - Chicago - O'Hare offers 122 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 10 per day
  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Chicago O'Hare North
  • Extended Stay America Hotel Chicago North O'Hare
  • Extended Stay America Chicago O'Hare Hotel Des Plaines
  • Extended Stay America Chicago O'Hare Hotel
  • Extended Stay America Chicago O'Hare Des Plaines
  • Extended Stay America Chicago O'Hare

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.