For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
With a stay at this well-placed hotel, you'll be half a mile (1 km) from Allstate Arena and within 3 miles (5 km) of Rivers Casino. Apache Park and McDonald's Museum are also within 3 miles (5 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.
Free WiFi, kitchens
The 122 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and safes are also available. Housekeeping is available on request.
Extended Stay America - Chicago - O'Hare ratings based on 15 Verified Reviews
Review Summary
2.9
out of 5
3.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Extended Stay America - Chicago - O'Hare
Everyone (10)Couples (1)Family (3)
5 out of 5
A room for me was a available last minute. Everything was in good shape. A studio with a queen bed. Had a wonderful night. No complaints.
Posted by a verified traveler on Oct 7, 2019
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Comment from Hotel Management
Oct 7, 2019
by Hotel Management
Thank you for your awesome review of the Extended Stay America. We are glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. We look forward to welcoming you again soon.
Sincerely,
Hotel Management
4 out of 5
rooms were clean and nice with comfortable bed. Lots of restaurants within walking distance.
Unfortunately there didn't seem to be any coffee on the premises, not even at reception. And no shuttle to the airport was a bit disappointing.
Posted by a verified traveler on Aug 22, 2019
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Comment from Hotel Management
Aug 23, 2019
by Hotel Management
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your clean and comfortable accommodations and enjoyed our ideal location. However, we regret we missed meeting some of your expectations. On behalf of everyone here, we invite you to revisit us for an even better experience.
Sincerely,
Hotel Management
4 out of 5
Posted by a verified traveler on Aug 8, 2019
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3 out of 5
There was no tissue in the bathroom,and the hot water in the sink wasn't working.
Posted by a verified traveler on Apr 6, 2019
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Comment from Hotel Management
Apr 7, 2019
by Hotel Management
Thank you for choosing our hotel. We are sorry for the disappointing experience you had during your stay. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. Also, we have alerted our maintenance team about the water, and they are checking and fixing it immediately. We hope you will stay with us another time so we can provide you with a much more satisfying experience.
Sincerely,
Hotel Management
3 out of 5
Iron was burned I couldn’t ironed my clothes, and staff not friendly at all.
Posted by a verified traveler on Feb 18, 2019
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Comment from Hotel Management
Feb 19, 2019
by Hotel Management
Thank you for being our guest. We apologize for the inconvenience you mentioned. Please be assured that we have discussed your feedback with the concerned team to fix the problem with the iron immediately. We have also discussed your feedback with our associates to remind to our primary goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area.
Sincerely,
Hotel Management
2 out of 5
The microwave oven had rust in it!! The batteries in the remote needed to be changed. Very few channels to watch. Although inundated with commercials about DISH Network, there was none.
Posted by ImaniKristina, from NC on Nov 25, 2018
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Comment from Hotel Management
Nov 26, 2018
by Hotel Management
Thank you for sharing your experience at our hotel. We apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned teams, and we're working on our procedures so that such situations can be prevented from occurring again. We hope you will give us an opportunity to redeem ourselves in the future.
Sincerely,
Hotel Management
1 out of 5
Aviod this place
Pros:nothing
Cons:evenything
The staff was rude and not helpful in any way. there was no where to park because no one had cleared the parking lot for people staying at the facility. we had to find a shovel and shovel out a parking spot so we could stay at the facility because when we brought it up to the staff and manager we were told not our problem. when we got into our room the floor in the kitchenette and bathroom were covered with dead ants and a film from the insecticide they had used to kill them. We went to the desk to tell them and show them the dead ants and their answer was to hand us a rag with some cleaner on it. So my wife had to come back to the room and wipe down all the floors in the room. Free breakfast was a joke granola bars and muffins. pay a little more and find a better place to stay just not here
Posted by Jerry, from Michigan on Feb 13, 2018
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Comment from Hotel Management
Feb 15, 2018
by Hotel Management
Jerry, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your wife.
Sincerely,
Hotel Management
3 out of 5
Good experience
Good location and facilities are acceptable but the cleaning supervisor talking very unfriendly. Breakfast not memorable, no all day front desk beverages. Airport to hotel shuttle impressive service.
Posted by mohamed, from phoenix on Jan 27, 2018
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Comment from Hotel Management
Jan 27, 2018
by Hotel Management
Thank you for taking the time to share your feedback. We are pleased you were overall satisfied with your stay with us, but we are sorry for not meeting your expectations in regard to our grab-and-go breakfast. We have shared your concerns with our leadership team for any future improvements. We hope the positive aspects of your visit will encourage you to choose us again in the future.
Sincerely,
Hotel Management
1 out of 5
I never write reviews but
Pros:nothing
Cons:everything - beds for starters -
terrible hotel - beds terrible - hard to find - they have two address next to each other
and charge different prices. THERE is no breakfast. pay the extra $10 or $20 dollars and
stay at a better place - the beds were from the 1970's - I can't believe anyone would pay to say
there long term.
Posted by a verified traveler on Dec 11, 2017
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Comment from Hotel Management
Dec 14, 2017
by Hotel Management
Please accept our sincere apologies for the issues you had with the comfort of your bedding and that our complimentary grab-and-go breakfast did not live up to your expectations. We will follow up on your concerns to ensure we are doing everything possible to better serve our guests. We regret and hope you will give us a chance to impress you on a future date.
Sincerely,
Hotel Management
1 out of 5
Everything
Employee's were rude, never got our room cleaned once in 4 days, Continental breakfast was a lie.
Posted by Travis, from Ramsey MN on Jun 14, 2017
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Comment from Hotel Management
Jun 17, 2017
by General Manager
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
General Manager
About the Extended Stay America - Chicago - O'Hare
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America - Chicago - O'Hare also features laundry facilities, a safe deposit box at the front desk, and RV/bus/truck parking. Free self parking is available. This Des Plaines hotel is smoke free.
Airport: O'Hare Intl. Airport (ORD) (6.9 km / 4.3 mi)
Train station: Rosemont O'Hare Transfer Station (2.5 km / 1.6 mi)
Parking: Free self parking; extended parking available for a surcharge
Room Amenities
Extended Stay America - Chicago - O'Hare offers 122 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Des Plaines hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Bathrooms are partially open
In-room kitchen
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Hair dryer available
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Wheelchair accessible
Food & Drink
Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible parking
In-room accessibility
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25 per pet, per day (maximum USD 150 per stay)
Maximum 2 per room (weight limit: 25 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Extended parking fee: USD 10 per day
Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
Weekly housekeeping provided; additional cleaning fee: USD 10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Chicago O'Hare North
Extended Stay America Hotel Chicago North O'Hare
Extended Stay America Chicago O'Hare Hotel Des Plaines
Extended Stay America Chicago O'Hare Hotel
Extended Stay America Chicago O'Hare Des Plaines
Extended Stay America Chicago O'Hare
Extended Stay America - Chicago - O'Hare Hotel
Extended Stay America - Chicago - O'Hare Des Plaines
Extended Stay America - Chicago - O'Hare Hotel Des Plaines
You should know
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America - Chicago - O'Hare does not have a restaurant on site. Nearby dining options include Racconto Pizza (4-min walk), Naf Naf Grill (5-min walk), and Jimmy John's (5-min walk).
This hotel offers free self parking. Extended parking is available for USD 10 per day.
Extended Stay America - Chicago - O'Hare is 4.3 mi (10-min drive) away from the Chicago, IL (ORD-O'Hare Intl.) airport, the closest popular airport to the property.
Extended Stay America - Chicago - O'Hare does not have a pool.
This hotel is 14.9 mi (20-min drive) from Kathy Osterman Beach.
There are no spa services available at this hotel.
Extended Stay America - Chicago - O'Hare offers free on-the-go breakfast every day from 6:00 AM to 9:30 AM.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Extended Stay America - Chicago - O'Hare.
No, there is no casino at this hotel, but Rivers Casino (3-min drive) is nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
