Book a hotel near Calle 12, Downtown Playa del Carmen

"Excelente "

"The staff was courteous and friendly, great attention and quick follow-up with any issues."

"Excellent "

"I did not like the lack of beach access"

"The staff are terrific, always willing to help out with any questions on the area or suggestions for restaurants depending on what you are looking for. The breakfast service is well managed and the choices are varied and beautifully presented. The pools are clean and a lovely temperature. It’s a charming, laid back Mexican hotel that makes me remember what Playa was like 25 years ago. There is always someone at the front desk and safe. I love that its location is right beside the main square and close to Walmart and 5the avenue. "

"This was an incredible beach vacation. I was solo which was great. The room and hotel grounds are gorgeous. I love that everything was spacious and the central air and heating in my room with a digital thermostat and Comcast tv. The beach and pool are the most beautiful and largest on this strip. The hotel is nestled in the downtown area so you can eat, drink or shop just steps away from the hotel. Because of this the hotel is not all inclusive and it doesn’t need to be. To go to a near by all inclusive would be a downgrade, especially beach and pool wise. The spa was awesome and very peaceful. The best part though was the staff. From Carlos the very gracious concierge to my favourite bartenders Mary, Yair, Adrian, Jaidy, Daniel and Johnny. The supervisor and trainee America and Sara. The excursion specialists Victor and crew. The expert house keeping staff and professional security and life guards all keeping everyone safe and secure. To address some other reviews, it’s not that loud. Yes there’s music on the beach, yes you can still hear the ocean. This place cleans the sea weed daily so it’s the best section of beach with no rocks. The views from the lobby, pools and bars are breathtaking. The place was very well maintained. I did not have an all included package and was treated like gold. I didn’t feel that I missed out on any service or amenities. I was well taken care of. The initial arrival sales pitch is annoying but didn’t ruin my day. Thanks guys :) I’ll be back!!! "