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"The Thompson Beach House was prefect and the staff there were beyond exceptional. " More

By a verified traveler on Thu 19 Sep 2019

Hotel Description

4.5-star adults-only hotel, connected to a shopping center in Downtown Playa del Carmen

Beach, shopping nearby

A stay at this Downtown Playa del Carmen hotel places you steps from Calle Corazón and within a 5-minute walk of Quinta Avenida. Quinta Alegría Shopping Mall and Playa del Carmen Main Beach are also within half a mile (1 km).

Luxury amenities

A nightclub, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Make the most of the 24-hour fitness center and a rooftop terrace, and relax with drinks at one of the 3 bars/lounges.

Free WiFi, LED TVs

The 92 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include minibars, premium bedding, and LED TVs with digital channels.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$112* Per night/room Sep 20 - Sep 21

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Thompson)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Thompson Playa Del Carmen - Adults Only ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Thompson Playa Del Carmen - Adults Only

Everyone (2) Couples (1)
5 out of 5
The Thompson Beach House was prefect and the staff there were beyond exceptional.

Posted by on Sep 19, 2019

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4 out of 5
The hotel is absolutely amazing and a lovely place to stay in a premiere location. The facilities are very modern, clean and comfortable. The only con is that upon booking we were only made aware of the daily resort fee but there is also an incidentals fee of $100 per day which for us was $600 that they wanted paid upfront in addition to the daily resort fee. Other than that, we had a pretty nice experience.

Posted by , from Virginia on Jul 22, 2018

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2 out of 5

Long Weekend in Playa

Location: Great location, but not suitable for a hotel (in my opinion).
Stayed at the Thompson Hotel for a long weekend to get away. I would not recommend this hotel at all if you are looking for anything remotely relaxing. The noise from the parties on the street kept us awake until 3 or 5 in the morning. After the 2nd night we moved to the sister property, Thompson Beach House......amazing! The staff was awesome, views and room were relaxing. I did not want to leave. Love Playa del Carmen and thankful we found the right place for us eventually.

Posted by on Feb 28, 2017

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Comment from Hotel Management

Mar 3, 2017 by Jose A

Thanks for leaving your feedback after you visit to Thompson, we value your comments as you mention we have two buildings one on the center of Playa where all the activity happens for guest that want to be on the center of it all and a more relaxing beach house for guests that are looking the relax and enjoy the sun. Hope you come back to visit our staff at the Beach House. Regards

About the Thompson Playa Del Carmen - Adults Only

Location 5ta Avenida Norte Por 12, Playa del Carmen, QROO 77710

Property Features

Thompson Playa Del Carmen - Adults Only offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. A business center and a meeting room are available. A nightclub, a rooftop terrace, and spa services are also featured at the luxury Thompson Playa Del Carmen - Adults Only. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2015
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Thompson Playa Del Carmen - Adults Only offers 92 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to noon.

Thompson Playa Del Carmen - Adults Only has 3 restaurants on site.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

  • Sports massage
  • Deep tissue massage
  • Swedish massage
  • Massages
  • Reflexology

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Weight limit: 40 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 34.80 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 22 and USD 40 per person (approximately)
  • Airport shuttle fee: USD 220 per vehicle (roundtrip)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Thompson Playa Carmen Hotel
  • Thompson Playa Carmen
  • Thompson Playa Carmen Hotel Playa del Carmen
  • Thompson Playa Carmen Playa del Carmen
  • Thompson Carmen Carmen
  • Thompson Playa Del Carmen
  • Thompson Playa Del Carmen - Adults Only Hotel
  • Thompson Playa Del Carmen - Adults Only Playa del Carmen
  • Thompson Playa Del Carmen - Adults Only Hotel Playa del Carmen

You should know

  • Thompson Playa Del Carmen - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.