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4.2 out of 5

"The stafff is very kind " More

By a verified traveler on Mon 06 Dec 2021

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Hotel Description

4.5-star adults-only hotel near Playa del Carmen Main Beach, connected to a shopping center

Downtown Playa del Carmen stay

A stay at this Downtown Playa del Carmen hotel places you steps from Calle Corazón and within a 5-minute walk of Playa del Carmen Main Beach. Quinta Avenida and Quinta Alegría Shopping Mall are also within half a mile (1 km).

Dining options, 3 bars/lounges

This luxury hotel includes 3 restaurants, an outdoor pool, and a 24-hour gym. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. You'll appreciate the a rooftop terrace, poolside bar, and laundry facilities.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$172* Per night/room Feb 26 - Feb 27

Suite, 1 King Bed (Thompson)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Thompson Playa del Carmen - Adults Only - a concept by Hyatt ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Thompson Playa del Carmen - Adults Only - a concept by Hyatt

Everyone (4) Couples (1)
5 out of 5
The stafff is very kind

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 7, 2021 by Nadia Bolanos - Leader On Duty

Dear Paul, thank you so much for taking the time to share your experience with us, we really appreciate it! I am so glad to know that you had a great stay with us, we hope to see you soon!

5 out of 5
Very nice staff

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 7, 2021 by Nadia Bolanos - Leader On Duty

Dear Paul, thank you so much for taking the time to share your experience with us, we really appreciate it! I am so glad to know that you had a great stay with us, we hope to see you soon!

5 out of 5
The Thompson Beach House was prefect and the staff there were beyond exceptional.

Posted by on Sep 19, 2019

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Comment from Hotel Management

May 11, 2022 by Thompson Team,

Dear guest, we truly apologize for the late response, Is such a pleasure to know we could make your stay enjoyable! We will be happy to having you back soon Warm Regards.

4 out of 5
The hotel is absolutely amazing and a lovely place to stay in a premiere location. The facilities are very modern, clean and comfortable. The only con is that upon booking we were only made aware of the daily resort fee but there is also an incidentals fee of $100 per day which for us was $600 that they wanted paid upfront in addition to the daily resort fee. Other than that, we had a pretty nice experience.

Posted by , from Virginia on Jul 22, 2018

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Comment from Hotel Management

May 11, 2022 by Thompson Team,

Dear Amber, we truly apologize for the late response, Is such a pleasure to know we could make your stay enjoyable! we are working really hard to keep improving our service, We will be happy to having you back soon Warm Regards.

2 out of 5

Long Weekend in Playa

Location: Great location, but not suitable for a hotel (in my opinion).
Stayed at the Thompson Hotel for a long weekend to get away. I would not recommend this hotel at all if you are looking for anything remotely relaxing. The noise from the parties on the street kept us awake until 3 or 5 in the morning. After the 2nd night we moved to the sister property, Thompson Beach House......amazing! The staff was awesome, views and room were relaxing. I did not want to leave. Love Playa del Carmen and thankful we found the right place for us eventually.

Posted by on Feb 28, 2017

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Comment from Hotel Management

Mar 3, 2017 by Jose A

Thanks for leaving your feedback after you visit to Thompson, we value your comments as you mention we have two buildings one on the center of Playa where all the activity happens for guest that want to be on the center of it all and a more relaxing beach house for guests that are looking the relax and enjoy the sun. Hope you come back to visit our staff at the Beach House. Regards

About the Thompson Playa del Carmen - Adults Only - a concept by Hyatt

Location 5ta Avenida Norte Por 12, Playa del Carmen, QROO 77710

Property Features

Thompson Playa del Carmen - Adults Only - a concept by Hyatt offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. A business center and a meeting room are available. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Thompson Playa del Carmen - Adults Only - a concept by Hyatt. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Thompson Playa del Carmen - Adults Only - a concept by Hyatt offers 92 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to noon.

Thompson Playa del Carmen - Adults Only - a concept by Hyatt has 3 restaurants on site.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Boat tours nearby
  • Snorkeling nearby
  • Fishing nearby
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Thompson Playa del Carmen - Adults Only - a concept by Hyatt offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 40 per accommodation, per night, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Weight limit: 40 lbs per pet

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.80 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 40 per person (approximately)
  • Airport shuttle fee: USD 220 per vehicle (roundtrip)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 40 per accommodation, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Thompson Playa Carmen Hotel
  • Thompson Playa Carmen
  • Thompson Playa Carmen Hotel Playa del Carmen
  • Thompson Playa Carmen Playa del Carmen
  • Thompson Playa Del Carmen
  • Thompson Playa Del Carmen Adults Only
  • Thompson Playa del Carmen Adults Only a concept by Hyatt

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.