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Xoza Hotel Urban Escape

3.0 star property
3-star hotel near Cancun Mall

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Photo gallery for Xoza Hotel Urban Escape

Indoor pool
Property video
Terrace/patio
Terrace/patio
Free daily continental breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Lopez Portillo, Cancun, QROO, 77513
  • Place, Plaza 28
    ‪2 min drive‬
  • Place, Las Palapas Park
    ‪3 min drive‬
  • Place, Cancun Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Comfort Room

In-room safe, free WiFi, bed sheets

Comfort Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | In-room safe, free WiFi, bed sheets

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room

In-room safe, free WiFi, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Cancun

Downtown Cancun stay.Your stay at this Downtown Cancun hotel places you within 2 miles (3 km) of Mercado 28 and La Sagrada Familia Parish. Xbalamqué Theater and Mercado 23 are also within 2 miles (3 km).

What's nearby

  • Mercado 28 - 16 min walk - 0.9 miles
  • Mercado 23 - 17 min walk - 0.9 miles
  • Plaza 28 - 2 min drive - 0.9 miles
  • Las Palapas Park - 3 min drive - 0.9 miles
  • Cancun Mall - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪El Pocito - ‬7 min walk
  • ‪CLIPPER IV. El Popular Chino Chavez - ‬6 min walk
  • ‪Azadero "El Pook Chuuk" Cancun - ‬8 min walk
  • ‪La Loteria - ‬6 min walk
  • ‪Tacos Arabes "Israel - ‬7 min walk

About this property

Xoza Hotel Urban Escape

3-star hotel near Cancun Mall
Xoza Hotel Urban Escape offers its guests an indoor pool and a 24-hour fitness center. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Xoza Hotel Urban Escape also features a garden and an elevator. Self parking is free.

This 3-star Cancun hotel is smoke free.

  • 42 guestrooms or units
  • Meeting rooms
  • Continental breakfast (free)
  • Manager's reception (free)
  • Front desk (24 hours)
  • Pool or billiards table
  • Garden
  • Elevator
  • No smoking on site
Xoza Hotel Urban Escape offers 42 air-conditioned accommodations with safes and hair dryers. 50-inch Smart televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided daily.

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BOK21
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  • Free WiFi
  • Air conditioning
  • Breakfast available
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May 8 - May 9
Total with taxes and fees
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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 50-inch smart TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Xoza Hotel Urban Escape

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Xoza Hotel Urban Escape.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

XOZA CANCUN Distinctive Hotels Hotel
XOZA CANCUN Distinctive Hotels CANCUN
XOZA CANCUN Distinctive Hotels Hotel CANCUN

Frequently asked questions

How close is Xoza Hotel Urban Escape to the airport?

Xoza Hotel Urban Escape is 11.9 mi (28-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Xoza Hotel Urban Escape have an airport shuttle?

Airport shuttle services are not available at Xoza Hotel Urban Escape.

How close is Xoza Hotel Urban Escape to the beach?

This hotel is 17.3 mi (34-min drive) from Delfines Beach and 4.3 mi (12-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Xoza Hotel Urban Escape offer free breakfast?

Xoza Hotel Urban Escape offers free continental breakfast every day from 7:30 AM to 11:00 AM.

Is there a casino at Xoza Hotel Urban Escape?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are nearby.

What time is check-in at Xoza Hotel Urban Escape?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Xoza Hotel Urban Escape?

This hotel offers free self parking.

Does Xoza Hotel Urban Escape have a pool?

Xoza Hotel Urban Escape features an indoor pool.

Does Xoza Hotel Urban Escape have a spa?

There are no spa services available at this hotel.

How close is Xoza Hotel Urban Escape to downtown Cancun?

Xoza Hotel Urban Escape is 1 mi away from Cancun.

Xoza Hotel Urban Escape Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 63 reviews
Rating 8 - Good. 12 out of 63 reviews
Rating 6 - Okay. 9 out of 63 reviews
Rating 4 - Poor. 2 out of 63 reviews
Rating 2 - Terrible. 3 out of 63 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
NICE PLACE TO REST, VERY CLEAN A NEW INSTALLATION
Stayed 2 nights in Nov 2025

8/10 Good

Jean Pierre

Liked: Cleanliness, amenities, property conditions & facilities
Overall, the hotel was very good. The room was clean and comfortable, and the staff was friendly and helpful. The only downside was that the room did not have a closet or a microwave, which would have been convenient. Aside from that, everything else was great, and I had a pleasant stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Feroz

Stayed 1 night in Dec 2025

10/10 Excellent

Nelson

Stayed 4 nights in Dec 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y organizado, recomendado
Stayed 6 nights in Oct 2025

10/10 Excellent

Jizel Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to deal with and minimalist 😍
Stayed 2 nights in Oct 2025

6/10 Okay

Mario

Stayed 14 nights in Aug 2025

4/10 Poor

Jordan Keith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel staff was excellent. Property was brand new and clean. The free breakfast is cold ham and sliced bread. Cheap, fake orange juice. The Gym was nice but no AC. Very bad and inconvenient location. Very limited dining in the area and nk where to eat inside with AC. Broken waterlines inside the walls.....new construction. No towels in the pool..No paper towels to dry hands in public restrooms. Lobby is extremely hot and not properly climate controlled. No ventilation fan in bathroom.
Stayed 3 nights in Aug 2025

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness
Disliked: Amenities
It’s a very new property and didn’t have all the amenities ready.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dmitrijs

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful place to stay.
Stayed 6 nights in Jun 2025

6/10 Okay

Sebastiano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They offered no toiletries and not hot water in the shower. Very simple. I wouldn't go again.
Stayed 1 night in Apr 2025

2/10 Terrible

Jarell M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Itzel

Stayed 1 night in Mar 2025

2/10 Terrible

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, flooding issues and the staff left for the night without providing help.
Stayed 4 nights in Mar 2025

6/10 Okay

Idanet, Chalmette

Liked: Cleanliness, staff & service
The room felt confined, lack of windows and no full length mirror. The water did not work for a full day. The property was clean and what helped the inconvenience was the hospitality.
Stayed 4 nights in Feb 2025

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beside the no water for a day it was good
Stayed 3 nights in Feb 2025

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, amenities
Todo bastante bien. El hotel es nuevo y las instalaciones están bastante bien. Hay detalles que mejorar. Hay espacio para trabajar, pero no hay silla, tuve que bajar por una del lobby. El muro del baño es de tablaroca y colocaron cosas con taquetes normales y las cosas se cuelgan, deben ser taquetes para tablaroca. Son detalles que no afectan la estadía pero que harían mejor la estadiam En mi próximo viaje, ahí me voy a volver a quedar.
Stayed 1 night in Jan 2026

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno, bonito y barato. El desayuno puede mejorar.
Stayed 1 night in Jan 2026

2/10 Terrible

Ale

Traveled with partner
Disliked: Amenities, property conditions & facilities
La habitación SOLO tenía 2 almohadas y 2 toallas cuando baje para pedir SOLO una toalla más se negaron rotundamente que es imposible tener más de 2 toallas por habitación lo volví a intentar con otro encargado y me dijo lo mismo, después por mi embarazo me es difícil dormir con una sola almohada pedí otra y se negaron mi esposo terminó durmiendo sin almohada para dármela a mí les dijimos que no había jabón para manos y nos dijeron agarren los que están dentro de la regadera. Ambos empleados súper descorteses, literalmente uno nos respondió es lo que hay y no puedo hacer más. Terrible experiencia y muy mal sabor de boca
Stayed 1 night in Jan 2026

10/10 Excellent

Maria

Stayed 1 night in Dec 2025

6/10 Okay

jesus manuel guerra

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lhddly
Stayed 1 night in Jan 2026

8/10 Good

Stefhany

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La habitación estuvo limpia todos los días Gracias
Stayed 1 night in Dec 2025

10/10 Excellent

Ricardo Janeiro

Stayed 1 night in Dec 2025

4/10 Poor

Laura

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No había Internet, no aceptaban pagos con tarjetas y el desayuno muy poca variedad y el último día se descompuso el elevador, tuvimos que bajar 3 pisos cargando las maletas
Stayed 2 nights in Dec 2025