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Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property
3-star Mediterranean hotel near Gran Puerto Pier, connected to a shopping center

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Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

Outdoor pool
32-inch flat-screen TV with cable channels, TV
32-inch flat-screen TV with cable channels, TV
Desk, WiFi, bed sheets
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
  • Ultramar Ferry Puerto Juárez
    ‪3 min drive‬
  • Plaza Las Americas
    ‪4 min drive‬
  • Puerto Cancun Marina Town Center
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk, WiFi, bed sheets

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Desk, WiFi, bed sheets

Superior Room, 2 Double Beds

  • 215 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • 592 sq ft
  • Sleeps 4

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • 484 sq ft
  • Sleeps 2

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About the neighborhood

Cancun

Seaside stay .Stay at this Downtown Cancun hotel and you'll be 1.5 mi (2.4 km) from Gran Puerto Pier.

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive - 1.1 miles
  • Plaza 28 - 4 min drive - 1.8 miles
  • Plaza Las Americas - 4 min drive - 2.3 miles
  • Puerto Cancun Marina Town Center - 5 min drive - 2.0 miles
  • Cancun Mall - 5 min drive - 2.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪“El Atajo” restaurante - ‬9 min walk
  • ‪Café Donceles - ‬10 min walk
  • ‪taqueria bonampak - ‬5 min walk
  • ‪Galeria del Cafe Yaaxche - ‬12 min walk
  • ‪Tacos Beef - ‬15 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

3-star Mediterranean hotel near Gran Puerto Pier, connected to a shopping center
There's a coffee shop/cafe on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and express check-in are also featured at Terracaribe Hotel - In Cancun (Downtown Cancun).

This Mediterranean Cancun hotel is smoke free.

  • 55 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2005
  • Terrace on the roof
  • Front desk (24 hours)
  • Express check-in
  • No smoking on site
  • Coffee shop
Terracaribe Hotel - In Cancun (Downtown Cancun) offers 55 accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Things to do

  • Hot tub
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terracaribe Hotel - In Cancun (Downtown Cancun)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash.

We should mention

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Terracaribe Hotel - In Cancun (Downtown Cancun).

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Frequently asked questions

How close is Terracaribe Hotel - In Cancun (Downtown Cancun) to the airport?

Terracaribe Hotel - In Cancun (Downtown Cancun) is 12.3 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Terracaribe Hotel - In Cancun (Downtown Cancun)?

As of Sep 1, 2025, prices found for a 1-night stay for 2 adults at Terracaribe Hotel - In Cancun (Downtown Cancun) on Sep 2, 2025 start from $34.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have an airport shuttle?

Airport shuttle services are not available at Terracaribe Hotel - In Cancun (Downtown Cancun).

How close is Terracaribe Hotel - In Cancun (Downtown Cancun) to the beach?

This hotel is 4.6 mi (12-min drive) from Playa Tortugas and 5.9 mi (9-min drive) from Langosta Beach. Don't forget your sunscreen!

Does Terracaribe Hotel - In Cancun (Downtown Cancun) offer free breakfast?

Terracaribe Hotel - In Cancun (Downtown Cancun) does not offer free breakfast.

Is there a casino at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are nearby.

What time is check-in at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

Is there free parking at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Free parking is not available at this hotel.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a pool?

Terracaribe Hotel - In Cancun (Downtown Cancun) features an outdoor pool.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a spa?

There are no spa services available at this hotel.

How close is Terracaribe Hotel - In Cancun (Downtown Cancun) to downtown Cancun?

Terracaribe Hotel - In Cancun (Downtown Cancun) is 2.3 mi away from Cancun.

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 236 out of 745 reviews
Rating 8 - Good. 252 out of 745 reviews
Rating 6 - Okay. 159 out of 745 reviews
Rating 4 - Poor. 52 out of 745 reviews
Rating 2 - Terrible. 46 out of 745 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Abubakar

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff
Stayed 7 nights in May 2025

6/10 Okay

Adetomiwa

Disliked: Amenities
I like the quietness
Stayed 5 nights in Dec 2024

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Abe&Tina

Stayed 1 night in Oct 2024

10/10 Excellent

Gaga

Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Taniaha

Stayed 8 nights in Jul 2024

10/10 Excellent

Derrick

Stayed 10 nights in Jun 2024

8/10 Good

genoveva

Stayed 1 night in Jun 2024

8/10 Good

Derrick

Stayed 10 nights in May 2024

10/10 Excellent

Derrick

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024

4/10 Poor

Tien

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024

6/10 Okay

Cecilia

Stayed 5 nights in Feb 2024

4/10 Poor

Steve, Baltimore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024

6/10 Okay

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023

6/10 Okay

Franson

Stayed 7 nights in Nov 2023

4/10 Poor

Verified traveler

Disliked: Room comfort

Terrible hotel, beers not allowed. Not clean.

Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Karan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023

6/10 Okay

Crystal

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023

6/10 Okay

jose

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun