Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Beachfront property near Forum Beach

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

2 outdoor pools, pool umbrellas, sun loungers

Premium Room, 2 Double Beds, Ocean View | View from room

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking available
Pool
Bar
All inclusive
Room service
Housekeeping

Explore the area

Zona Hotelera, Cancun, QROO, 77500

La Isla Shopping Mall
‪16 min walk‬
Cancun Convention Center
‪5 min drive‬
Gaviota Azul Beach
‪5 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪28 min drive‬

Room options

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View King

Good

388 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Standard Double Bed

Exceptional

388 sq ft
Golf view
Sleeps 4
2 Double Beds

Junior Suite King

Excellent

388 sq ft
1 bedroom
Lagoon view
Sleeps 4
1 King Bed

Master Suite Ocean View King

641 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

641 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Double

Good

388 sq ft
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite Ocean View Double

388 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

391 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

391 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Deluxe Junior Suite Ocean View Double

388 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

388 sq ft
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

King Room

Exceptional

388 sq ft
Sleeps 4
1 King Bed

Deluxe Junior Suite Double Lagoonview

388 sq ft
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Family Junior Suite, King Bunk and Trundle Bed

388 sq ft
1 bedroom
Resort view
Sleeps 5
1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

Deluxe Junior Suite Ocean View King

388 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite King Beachfront

427 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Double Beachfront

427 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King Accessible

388 sq ft
1 bedroom
Lagoon view
Sleeps 4
1 King Bed

Junior Suite Double Accessible

388 sq ft
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite King Beachfront Swim up

388 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

1352 sq ft
1 bedroom
Ocean view
Sleeps 5
1 King Bed

Master Suite King

641 sq ft
1 bedroom
Sleeps 4
1 King Bed

About the neighborhood

Cancun

On the beach.Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Gaviota Azul Beach. Also, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within half a mile (1 km) and Chac Mool Beach is within 2 miles (3 km).

What's nearby

La Isla Shopping Mall - 16 min walk - 0.9 miles
Chac Mool Beach - 18 min walk - 1.0 mile
Forum Beach - 3 min drive - 1.1 miles
Cancun Convention Center - 5 min drive - 1.4 miles
Gaviota Azul Beach - 5 min drive - 1.6 miles

Getting around

Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

‪Snack Grand Park - ‬7 min walk
Lobby Bar
‪El Mirador - ‬8 min walk
‪Flor De Sal - ‬7 min walk
‪El Oriental - ‬7 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Beachfront property near Forum Beach

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

458 guestrooms or units

6 levels

10 dining venues

3 bars or lounges

5726 sq ft of conference space

532 sq m of conference space

Nightclub

Manager's reception (free)

Deli

Kid's club (free)

Childcare (surcharge)

Cabanas on the beach (surcharge)

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Library

Terrace

Garden

BBQ grill(s)

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Water dispenser

Bar on the beach

Bar by the pool

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

6 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Pool
Hot Tub
Breakfast included
All inclusive

$207 nightly

Sep 14 - Sep 15

Total includes taxes and fees

Property amenities

Family friendly

2 outdoor pools
Arcade/game room
Baby bath
Children's pool
DVD player
Free children's club
Free water park access
In-room babysitting (surcharge)
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Waterslide

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorized watercraft
Playground
Sauna
Shopping
Steam room
TV in common areas
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

Room amenities

Entertainment

55-inch plasma TV with cable channels
DVD player

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Shower
Slippers
Towels provided

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service
Refrigerator

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Frequently asked questions

How close is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt to the airport?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is 13.5 mi (23-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

As of Aug 18, 2025, prices found for a 1-night stay for 2 adults at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt on Sep 3, 2025 start from $210.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have an airport shuttle?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers an airport shuttle.

How close is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offer free breakfast?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt does not offer free breakfast.

Is there a casino at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (17-min drive) and Dubai Palace Casino (18-min drive) are nearby.

What time is check-in at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

This property offers free self parking and valet parking.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a pool?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt features 2 outdoor pools and a children's pool.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a restaurant?

There are 10 onsite restaurants, offering options like Mexican cuisine and ocean views.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a spa?

Pamper yourself with a day at Aura Spa, where you can enjoy deep-tissue massages, body treatments, and hydrotherapy.

How close is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt to downtown Cancun?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is 1.7 mi away from Avenida Kukulkan.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Jason

Traveled with group, Traveled with family

Aug 2, 2025

Liked: Staff & service, amenities, property conditions & facilities

Everyone at the resort were amazing and exceeded our expectations.

Stayed 5 nights in Jul 2025

10/10 Excellent

LASHONDRA, SAN FRANCISCO

Jul 21, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Wendy Ann

May 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Wendy Ann

Traveled with partner, Traveled with family

May 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was very friendly & welcoming with big smiles. The staff was ready to help with anything we asked for & greeted us as we passed by. The whole property was sparkling clean!!! The cabana’s we used came with ice buckets of water, towels & a personal attendant. The entertainment was fun. The massages were the best!!! This is our 2nd time there & we are planning to go back.

Stayed 5 nights in May 2025

10/10 Excellent

Aron Heimchand

Traveled with family and small children

May 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great family resort!

Stayed 4 nights in May 2025

8/10 Good

Kayla

May 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good stay but don’t have much choice k

Stayed 2 nights in May 2025

10/10 Excellent

Brianna

Traveled with family

May 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Dining was good, lots of options, beautiful beach. Staff was lovely & helpful

Stayed 4 nights in May 2025

8/10 Good

Khushali

Traveled with partner

May 19, 2025

Liked: Amenities

Property was really good, however the food service can be better for sure. Even after ordering our food at the restaurant on the property we had to wait 45 mins for our food, when it came- the quantity was really less, like they were serving to just to taste it.

Stayed 3 nights in May 2025

8/10 Good

Jairo

Traveled with family and small children, Traveled with family

May 19, 2025

Liked: Cleanliness, staff & service, amenities

The property isn’t bad at all. I think it could improve if the rooms were renovated a bit.

Stayed 5 nights in May 2025

10/10 Excellent

Margaret

Traveled with family

May 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It wasn’t too crowded which I liked. The rooms and public ateas were also clean. The only negative was the beach had so much plant at the edge, it wasn’t cleaned.

Stayed 3 nights in May 2025

6/10 Okay

Sonya H

May 19, 2025

Liked: Staff & service

Limited dining limited activities not a lot of fun stuff or shows. We stayed at this resort about 78 years ago with a different name or different owner. It’s amazing all the restaurants were open. A lot of fun stuff to do a lot of activity just not as good as used to be a lot of disappointment I would not go back

Stayed 6 nights in Apr 2025

10/10 Excellent

Nicholas

May 19, 2025

Stayed 3 nights in May 2025

10/10 Excellent

Omar

Traveled with partner

May 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff, they all seem to love what they do and they make you feel welcomed your whole stay.

Stayed 2 nights in May 2025

10/10 Excellent

Phillip

May 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Family environment

Stayed 4 nights in Apr 2025

10/10 Excellent

Keir, Buffalo Grove

Traveled with family

May 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We visited Wyndham Alltra in early May of this year, and we found it a fantastic resort in a number of ways. Alltra has a nice location situated between the ocean and lagoon on a beautiful stretch of the Cancun beach. The restaurants were all great, the Italian and buffet being the biggest standouts to us. The buffet was a great way to begin the day for breakfast. The two pools were very nice and, if you’re up for some fun during the day, the activities they provide were super enjoyable. (Only draw back was the size of the pools, which are a little small.) The biggest plus were the staff. Every one of the persons working at the Alltra were super helpful, kind, and gracious! I highly recommend the Wyndham Alltra as great place to stay and a good value.

Stayed 5 nights in May 2025

10/10 Excellent

Sonia

Traveled with family

May 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The employees very kind

Stayed 5 nights in May 2025

8/10 Good

Steven

Traveled with family

May 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is convenient, staffs are friendly and beach and ocean are beautiful. Lack of dining options and short of staff in dining restaurants.

Stayed 4 nights in May 2025

4/10 Poor

Sifan

Traveled with family and small children, Traveled with group

May 17, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Very motel likely. Dirty and unfriendly. Had no idea where the attitude come from the server in Vaggio. Served the course and talked nothing. It’s like “I’ll feed you, animals”

Stayed 2 nights in May 2025

10/10 Excellent

Mukaddas

Traveled with partner

May 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was super clean and nice! Friendly and amazing staff!!! We would like to thank Miguel and Edwin for guiding us in and outside the resort, they were very helpful and super nice!!! Thanks to the entertainment team Frankie, Eduardo and Andrea who made our days fun and unforgettable. The waiters Jaime and Roberto were fun and welcoming!!! Everyone was welcoming and nice to be honest, front desc team, waiters, housekeepers;we really had enjoyable, fun and amazing vacation!!!! Highly recommend this resort:)

Stayed 4 nights in May 2025

10/10 Excellent

Semidey

Traveled with family

May 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s been my 4th time there live the hotel

Stayed 4 nights in Apr 2025

10/10 Excellent

Dario

Traveled with family

May 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The first day we checked in, we went to have lunch at "Las Ventanas" - We were greeted by a gentleman called Marcelino (around 5pm). He was very rude and unpleasant to talk to. When I asked what was offered to drink, his response was, " what do you want, we have plenty of items'. When I said, how about coconut water, he replied rudly saying, "That is extra" without any further clarification. We also dealt with him at the bar, and he was not friendly at all. First impression was not pleasant at all. On the other hand, please praise Gerardo for having such a wonderful attitue. Always smiling, greeting, and willing to make our stay as comfortable as possible. Gerardo was working at the main bar by the Lobby and the bar near the beach. With Gerardo and Ricardo by the beach bar, everything we encountered with Marcelino was forgotten. But please make sure Marcelino receives customer service training. Thank you for everything else!

Stayed 6 nights in May 2025

8/10 Good

Marie

May 16, 2025

Stayed 4 nights in May 2025

10/10 Excellent

Eric

May 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in May 2025

10/10 Excellent

Melissa

Traveled with group, Traveled with family

May 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel for the value

Stayed 7 nights in Apr 2025

6/10 Okay

Juan Carlos

May 16, 2025

Disliked: Property conditions & facilities

Stayed 4 nights in May 2025

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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite King

Junior Suite King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for King Room

King Room

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

Junior Suite King Beachfront

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

Junior Suite King Accessible

Junior Suite Double Accessible

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Master Suite King

Master Suite King

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About the neighborhood

Cancun

What's nearby

Getting around

Restaurants

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Awards and affiliations

Languages

Similar properties

Wyndham Grand Cancun All Inclusive Resort & Villas

Wyndham Grand Cancun All Inclusive Resort & Villas

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods