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Hotel Xbalamqué Boutique & Spa

Property class: 3
3-star spa hotel near Ultramar Ferry Puerto Juárez

Choose dates to view prices

Photo gallery for Hotel Xbalamqué Boutique & Spa

A hallway with intricate carvings, a reception desk, and potted plants.
A pool area with a stone wall, a thatched-roof structure, and a staircase leading to a higher level.
A cozy room with a brick fireplace, a large arched window, two chairs, a table with a candle, and a potted plant.
An entrance to a restaurant named "AUTCTONA" with a stone archway, palm trees, and outdoor seating.
A building with intricate carvings and a thatched roof entrance.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Air conditioning

Explore the area

View in a map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Place, Las Palapas Park
    ‪2 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪8 min walk‬
  • Place, Plaza 28
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Double Room, with 1 double bed, capacity for 1 or 2 people (Maximum two people)

A hotel room with a bed, two bedside lamps, a wall-mounted TV, and a decorative wall piece.

Standard Double Room, with 1 double bed, capacity for 1 or 2 people (Maximum two people)

7.4 out of 10
Good
(11 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard double room with 2 double beds, maximum capacity for 4 people (Including children)

A hotel room with two beds, a decorative wall, a small table, and a vase with flowers.

Standard double room with 2 double beds, maximum capacity for 4 people (Including children)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Superior Room, 1 King Size Bed, 1 to 2 people (Maximum 2 people)

A bedroom with a bed, two bedside tables with lamps, a ceiling fan, and a wall-mounted shelf with flowers.

Suite, Superior Room, 1 King Size Bed, 1 to 2 people (Maximum 2 people)

8.0 out of 10
Very good
(4 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Downtown Cancun stay.Your stay at this Downtown Cancun hotel places you within 3 miles (5 km) of Ultramar Ferry Puerto Juárez and Playa Tortugas. Langosta Beach and Tortuga Beach are also within 6 miles (10 km).

What's nearby

  • Xbalamqué Theater - 1 min walk - 0.0 miles
  • Las Palapas Park - 2 min walk - 0.1 miles
  • Benito Juarez Municipal Building - 8 min walk - 0.5 miles
  • Mercado 23 - 8 min walk - 0.5 miles
  • Plaza 28 - 10 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Hunter Bar - ‬5 min walk
  • ‪La Parrilla - ‬2 min walk
  • ‪Marquesitas Ricky - ‬4 min walk
  • ‪Cheester - ‬3 min walk
  • ‪Restaurante los Alcatraces - ‬4 min walk

About this property

Hotel Xbalamqué Boutique & Spa

3-star spa hotel near Ultramar Ferry Puerto Juárez
Hotel Xbalamqué Boutique & Spa offers its guests a full-service spa and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Xbalamqué Boutique & Spa. An area shuttle within 1 kilometers and a shuttle from the airport to the hotel (available 24 hours) are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 1990
  • Deli
  • Cabanas by the pool (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Hotel Xbalamqué Boutique & Spa offers 90 accommodations with complimentary toiletries. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 1 km
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: MXN 180 for adults and MXN 180 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Desk
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 180 for adults and MXN 180 for children
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 005-007-007318/2025

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

How close is Hotel Xbalamqué Boutique & Spa to the airport?

Hotel Xbalamqué Boutique & Spa is 11.3 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hotel Xbalamqué Boutique & Spa have an airport shuttle?

Hotel Xbalamqué Boutique & Spa offers a shuttle from the airport to the hotel 24 hours a day, on request, for a charge of MXN 750 per vehicle.

How close is Hotel Xbalamqué Boutique & Spa to the beach?

This hotel is 3.6 mi (10-min drive) from Playa Tortugas and 4.9 mi (8-min drive) from Langosta Beach. Don't forget your sunscreen!

Does Hotel Xbalamqué Boutique & Spa offer free breakfast?

Free breakfast isn’t provided at Hotel Xbalamqué Boutique & Spa, but local cuisine breakfast is offered for a fee of MXN 180 for adults and MXN 180 for children. It's available every day from 8:00 AM to 11:00 AM.

Is there a casino at Hotel Xbalamqué Boutique & Spa?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are nearby.

What time is check-in at Hotel Xbalamqué Boutique & Spa?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Hotel Xbalamqué Boutique & Spa?

This hotel offers free self parking.

Does Hotel Xbalamqué Boutique & Spa have a pool?

Hotel Xbalamqué Boutique & Spa features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Hotel Xbalamqué Boutique & Spa have a restaurant?

There are 2 onsite restaurants, offering options like Mexican cuisine and pool views.

Does Hotel Xbalamqué Boutique & Spa have a spa?

This hotel has a spa, which features body wraps, reflexology, and sports massages.

How close is Hotel Xbalamqué Boutique & Spa to downtown Cancun?

Hotel Xbalamqué Boutique & Spa is 1.4 mi away from Cancun.

Hotel Xbalamqué Boutique & Spa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 327 out of 1000 reviews
Rating 8 - Good. 263 out of 1000 reviews
Rating 6 - Okay. 186 out of 1000 reviews
Rating 4 - Poor. 96 out of 1000 reviews
Rating 2 - Terrible. 128 out of 1000 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Zlati

Liked: Cleanliness, amenities, property conditions & facilities
Good location to stay with the locals.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Javier

Liked: Cleanliness, staff & service
Plenty to do near by
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Masoud

Liked: Cleanliness, staff & service, amenities
In the heart of downtown Cancún, amazing staff, close to everything. Recommended.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness
Disliked: Amenities
Staff very friendly
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Irylan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The breakfast was delish , however i never hit the spa the entire trip and at the time the pool was unavailable. We were still accommodated accordingly though
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
bonito hotel.
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Elbert William

Liked: Cleanliness, staff & service
Disliked: Amenities
Property is aged and showing it. Kept clean. Room was spacious. Cafe was decent. Booked this location for the pool, but the pool was closed the whole time I was there. No mention of the closure on the site.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Very sweet poetry on the walls. The vibe is that it's a place that has been loved for many years. I recommend it for artists
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Veronica

Disliked: Amenities
The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location close to public transportation is perfect
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Things to do around hotel
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Fast, polite and caring
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Alvaro

Liked: Amenities
I could rest very good at the place.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel!! Friendly staff
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

PRASOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

agnieszka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spend really good time. Everyone was very friendly And around is so many good foods
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Tatiyyanah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend
Stayed 7 nights in Mar 2025
Verified review

6/10 Okay

ALYSSA GAYATRIE

Liked: Staff & service
Disliked: Cleanliness, amenities
Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
Stayed 5 nights in Nov 2024
Verified review

6/10 Okay

harishkumar

Disliked: Amenities
Older hotel
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Yurii

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 7 nights in Mar 2025
Verified review

6/10 Okay

Francisco

The breakfast was fair. We do not use the spa.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great value for your money. It is centrally located, close to the ADO terminal
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was excellent. I did my research beforehand .
Stayed 2 nights in Jan 2025

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