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Cyan Cancun Resort & Spa

3.5 star property
3.5-star beachfront hotel near Delfines Beach

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Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Outdoor pool, free cabanas, pool umbrellas
Beach massages
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Place, La Isla Shopping Mall
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

8.0 out of 10
Very good
(74 reviews)
  • Beach view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(42 reviews)
  • Sea view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

8.0 out of 10
Very good
(26 reviews)
  • Sea view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • Sea view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

7.6 out of 10
Good
(65 reviews)
  • Lagoon view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

On the beach.Within a 15-minute walk of this Zona Hotelera hotel, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 2 min drive - 1.1 miles
  • Delfines Beach - 2 min drive - 1.6 miles
  • La Isla Shopping Mall - 11 min drive - 6.4 miles
  • Langosta Beach - 24 min drive - 11.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Azvl - ‬4 min walk
  • ‪Restaurant Las Fuentes - ‬5 min walk
  • ‪Hakka - ‬4 min walk
  • ‪Sun Palace - ‬6 min walk

About this property

Cyan Cancun Resort & Spa

3.5-star beachfront hotel near Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden, and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 155 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services.

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  • Parking included
  • Free WiFi
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Guests can access their rooms with a mobile device.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

How close is Cyan Cancun Resort & Spa to the airport?

Cyan Cancun Resort & Spa is 7.9 mi (12-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Cyan Cancun Resort & Spa ?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Cyan Cancun Resort & Spa on May 3, 2026 start from $78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Cyan Cancun Resort & Spa have an airport shuttle?

Airport shuttle services are not available at Cyan Cancun Resort & Spa .

How close is Cyan Cancun Resort & Spa to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Cyan Cancun Resort & Spa offer free breakfast?

Cyan Cancun Resort & Spa does not offer free breakfast.

Is there a casino at Cyan Cancun Resort & Spa ?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (20-min drive) and Dubai Palace Casino (21-min drive) are nearby.

What time is check-in at Cyan Cancun Resort & Spa ?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Cyan Cancun Resort & Spa ?

This hotel offers free self parking.

Does Cyan Cancun Resort & Spa have a pool?

Cyan Cancun Resort & Spa features an outdoor pool.

Does Cyan Cancun Resort & Spa have a restaurant?

Yes, there is a restaurant on site.

Does Cyan Cancun Resort & Spa have a spa?

Pamper yourself with a day at Distinctive Spa, where you can enjoy beach massages.

How close is Cyan Cancun Resort & Spa to downtown Cancun?

Cyan Cancun Resort & Spa is 3.7 mi away from Avenida Kukulkan.

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 771 out of 1883 reviews
Rating 8 - Good. 440 out of 1883 reviews
Rating 6 - Okay. 290 out of 1883 reviews
Rating 4 - Poor. 162 out of 1883 reviews
Rating 2 - Terrible. 220 out of 1883 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

JONATHON, twentynine palm

Traveled with group
Liked: Cleanliness
Good room good staff
Stayed 5 nights in Jan 2026

8/10 Good

Amar

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The second room was.much better then the previous one
Stayed 2 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 3 nights in Jan 2026

2/10 Terrible

ketankumar Jayeshbhai

Disliked: Cleanliness, amenities, property conditions & facilities
It’s not up to mark. It’s okay
Stayed 5 nights in Dec 2025

8/10 Good

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feliz año
Stayed 2 nights in Jan 2026

6/10 Okay

Danielle

Traveled with family
This place has seen better days. Quite a few issues: including a missing shower door allowing water to escape, non working tv- couldnt connect onto wifi, minimal non-working outlets, really low toilet pressure. Its sad to have to say, "its Mexico" & just accept this, considering the price that was paid (peak season/NYE). Restaurant food was ok but really slow (1hr wait for 3 hotdogs & 3 tacos). They do not let you check-in until exactly after 3pm, so if you arrive at 2pm theyll send you to the pool area to wait. When coming home late from the strip (past mignight) lobby and hallway lights are shut off, making it really difficult to see. Beach loungers are all torn to an embarrassing extent. Only plus is the location on the beach. This hotel requires a whole lot more than just a paint job to cover up stains.
Stayed 4 nights in Dec 2025

10/10 Excellent

Corbin

Stayed 7 nights in Dec 2025

10/10 Excellent

Ana

Stayed 2 nights in Jan 2026

2/10 Terrible

Rishi

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
AVOID THIS HOTEL AT ALL COSTS. What was supposed to be a relaxing stay turned into 4 nights of frustration, filth, and exhaustion due to incompetence and blatant disregard for guests. Room 1 (Ocean View with Jacuzzi): The toilet barely flushed, the jacuzzi & shower lost hot water within minutes, and the AC stopped working in the middle of the night. Maintenance was dismissive and unhelpful, openly stating that these problems were “normal” and could not be fixed. The most disturbing issue was finding three large cockroaches, including a couple alive on the bed. That made the room completely unacceptable and we demanded a room change. Room 2 (Simple Ocean View): The AC did not work at all, making the room unbearably hot. We were repeatedly told to wait while nothing was resolved for hours. The bathroom had a strong, foul odor. Room 3 (Lagoon View): A major downgrade from what we paid for. The bathroom door wouldn’t close or lock, and the AC leaked water, soaking our belongings. The night was ruined. Staff & Management: The manager were rude and dismissive. The manager’s tone was aggressive and accusatory, and falsely claimed we hadn’t reported issues earlier, even insinuating we were lying. Night staff absolutely contradicted this This hotel suffered from pest infestation, broken amenities, repeated room failures, downgrades, poor hygiene, and disrespectful staff. This was a miserable experience from start to finish, and I would strongly advise travelers to stay elsewhere.
Huge Cockroach on Bed
Stayed 4 nights in Dec 2025

8/10 Good

Perry

Traveled with family
Liked: Staff & service, amenities
all the amenities were close by, furniture was a little worn but the room was clean and the staff was very helpful
Stayed 3 nights in Jan 2026

2/10 Terrible

CLAUDIA M

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room looks and feel not clean. There are old stains in the walls, towels ripping, stained curtains, sofa and toilet it’s not about the cleaning staff, it’s a maintenance problem. I was trying constantly to get a massage or something else in the spa, they just kept telling me to go back another time, after the 4 day front desk finally told me that it’s closed for renovations? But it doesn’t seem like it is. The cabanas and pool bed covers were ripped and stained. They are way under staffed. Restaurant food was super mega impressively delicious; the only complaint staff, only 1 waitress that forgets stuff. Months earlier I stayed at Hyatt Turquoise, it was amazing, but also pricey. I wanted to save this time? And I deeply regret it I can only say that some other hotels like Adhara , are very affordable and very clean. My recommendation, either get a 5 star all inclusive, or a clean modest one. I tried something on the middle, and it was a disaster,
Stayed 9 nights in Dec 2025

4/10 Poor

Fathiat

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
everything about it was horrible. I already contacted support abt the situation
Stayed 6 nights in Dec 2025

10/10 Excellent

MARINA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience
Stayed 1 night in Jan 2026

10/10 Excellent

Jason

Stayed 2 nights in Jan 2026

4/10 Poor

Laraina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2025

6/10 Okay

Liliana

Stayed 7 nights in Dec 2025

10/10 Excellent

SHASHIDHAR REDDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite enjoyed bar by the pool
Stayed 2 nights in Dec 2025

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Great poolside bar
Stayed 5 nights in Dec 2025

6/10 Okay

Lynzy

Pool and beach area were great! Rooms need a bit of a cleanup/reno but overall it was perfect for my one night before flying out!
Stayed 1 night in Dec 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort. Great food. Great surface
Stayed 5 nights in Dec 2025

8/10 Good

Mohamad

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice and everything I love it but the AC is not working
Stayed 7 nights in Dec 2025

10/10 Excellent

Thaddeus C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2025

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Couch was dirty, shower seal was leKing and makes floor wet. Biggest disappointment was air condition shuts off every 10 min.
Stayed 3 nights in Dec 2025

8/10 Good

Redeem

Stayed 4 nights in Dec 2025

6/10 Okay

Kathryn

Traveled with partner
Disliked: Property conditions & facilities
The room was basic and it needed a little TLC; the couch was very stained and dirty and the lamp was rusted and just needed paint. The shower head needs to be changed; it shoots water everywhere, this is an easy fix. The patio door was very hard to open inside and I almost got locked out because there’s no handle outside to pull the door open. The beach and pool access is beautiful and if the minor issues are fixed, it will be a very nice property.
Stayed 5 nights in Dec 2025