I am a firm believer in, "if you have nothing good to say, keep quite".
But in this case, travelers need to be warned.
1) Motorcycle are NOT welcome and NOT allowed to enter the condo complex
2) the local property manager, the property management company, and the owner are slow to react and not helpful when something goes wrong
3) this condo is in a hoity-toity mountain subdivision with rules of who can and cannot enter. Be aware, neither the 2-layered property managers nor the owner know these rules. I asked for documentation at the "welcome office" and they would not show them to me. They did state they are in the process of rewriting the rules, but nothing is available to read.
I am a seasoned traveler, I have been all over the world and I've stayed in every type of lodging you can imagine, for both business and personal travel. I have never experienced anything like this. We booked the property over a month in advance. I believe in honesty and transparency so I made it crystal clear that we were arriving by motorcycle with my small group of friends. On the day of our arrival, we rode all day and we arrived tired, hungry, and in serious need of a shower and air conditioning. Unfortunately, the hoity-toity subdivision this condo is in does NOT allow motorcycles. This is where the mess started. The local property manager, the distant property management company (EVOLVE), and the owner (who you can NOT reach) left us standing at the gate for over 2 hours in the July sun. The local property manager, the distant property management, and the owner simply stated that they had no idea motorcycles were not allowed and that they're sorry. The three layers you have to go through for any resolution offered no help and no solution besides sending some emails and repeatedly stating "our hands are tied" and "we're sorry". They simply left me to solve the problem. Evolve did not respond or reach out to me for over 5 hours. I was able to get a friend to drive up to meet us and bring us his truck so that we did not have to hike the 1.6 mile steep hill and we had to leave our bikes at the "welcome center". Can it get worse? Yes! The next morning I got an email from EVOLVE telling us the property owner requests that we vacate the property. Since there is nothing else available for a day-of booking, we refused to leave. In the end, the property owner gave us a one-day discount for the huge mess and headache we had to deal with all week.