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4.6 out of 5

"The hotel was decent but could have improved slightly. I got confused in the parking lot getting to the lobby. The streets of Asheville are HORRIBLE. ... " More

By a verified traveler on Tue 19 Jul 2022

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Hotel Description

3-star hotel near Biltmore Estate

Downtown Asheville stay

With a stay at this Downtown Asheville hotel, you'll be steps from Fine Arts Theatre and YMI Cultural Center. Wicked Weed Brewing and Asheville Art Museum are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

aloft, Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$161* Per night/room Nov 28 - Nov 29

aloft, Room, 2 Queen Beds, Non Smoking, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

aloft, Room, 1 King Bed, Non Smoking, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

aloft, Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

aloft, Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

aloft, Room, 1 King Bed, Mountain View, Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Aloft Asheville Downtown ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Aloft Asheville Downtown

Everyone (11) Couples (1) Family (2)
3 out of 5
The hotel was decent but could have improved slightly. I got confused in the parking lot getting to the lobby. The streets of Asheville are HORRIBLE. They are dirty, drug addicts and beggars on every corner. Crackheads smoking pipes and the police just drive by and look the other way. The bed in the room we stayed in was super duper firm and almost felt like I was sleeping on the floor. The room was fairly recently updated or well kept but moldings were still coming off. We had a decent view. There were a ton of people with dogs in the hotel. The dogs or people were not loud at all even though we were just next to the outside bar/pool area. The view was nice from the room and the patio bar. The bartenders and other staff were super nice. Overall, it was a nice hotel but due to the unsafe environment just outside of the hotel, we will not go back to Asheville until they clean up their city. I would never take my kids there.

Posted by on Jul 19, 2022

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Comment from Hotel Management

Jul 20, 2022 by Front desk Team

So sorry to hear that you were confused by the parking garage. We are getting new beds at some point soon so if you do choose to come back your next night's sleep should be lovely.

5 out of 5
We really loved this hotel! Love the decor and everything was top notch! Staff was super hepful and friendly. Really, really liked the 12pm checkout. I would highly recommend this hotel to anyone visiting Asheville.

Posted by on Mar 1, 2022

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Comment from Hotel Management

Mar 1, 2022 by Front desk Team

Thank you so much for your kind words Katy! We are super glad to hear that you enjoyed the service from our staff, we think they're awesome too!

5 out of 5

Posted by , from New Bern on Jan 3, 2022

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5 out of 5

Posted by on Dec 1, 2021

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5 out of 5
Perfect location for Asheville Also enjoyed outside patio bar as well as a wonderful pool area

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 26, 2021 by Brandon M.

Dear Anonymous, We are thrilled by your awesome review of the Aloft Asheville. We love that you were able to enjoy the patio bar and outdoor pool space. We hope to host you again soon.

4 out of 5
Loved pool table and lobby. Great place for families. Rooms well designed. Beautiful view

Posted by on Apr 18, 2019

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Comment from Hotel Management

Apr 23, 2019 by Monica

Happy to see you and your family had a great stay! Thank you for choosing us!

5 out of 5

Posted by on Mar 15, 2019

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Comment from Hotel Management

Apr 16, 2019 by Monica

We appreciate your feedback! Thank you for staying with us!

5 out of 5

Posted by on Jan 13, 2019

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4 out of 5
Dog friendly, right in the middle of restaurants and bars downtown. If you don’t like dogs, don’t stay here. Some barking at night so bring earplugs.

Posted by on Dec 24, 2018

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5 out of 5
Nice hotel in excellent location. I would definitely recommend staying here.

Posted by on Oct 15, 2018

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About the Aloft Asheville Downtown

Location 51 Biltmore Avenue, Asheville, NC 28801

Property Features

Aloft Asheville Downtown offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 649 square feet (60 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Aloft Asheville Downtown. Parking is available for a fee. This 3-star Asheville hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 6 levels
  • 649 sq ft of conference space
  • 60 sq m of conference space
  • Built in 2012
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Aloft Asheville Downtown offers 115 accommodations with iPod docking stations and safes. Beds feature premium bedding. 42-inch LCD televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, and complimentary toiletries. This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • IPod dock
  • HD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Re-fuel - This bistro serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 20 per person (approximately)
  • Covered self parking fee: USD 15.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft Asheville Downtown
  • Aloft Hotel Asheville Downtown
  • Aloft Asheville Downtown Hotel
  • Aloft Asheville Hotel
  • Aloft Asheville Downtown Hotel
  • Aloft Asheville Downtown Asheville
  • Aloft Asheville Downtown Hotel Asheville

You should know

  • The outdoor pool closes for the season in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.