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"Excellent location for New Year's Eve celebrations downtown. " More

By BB30a, from Tallahassee, FL, USA on Thu 05 Jan 2012

Hotel Description

3.5-star hotel near Raleigh Convention Center

Heart of Raleigh

Within a 10-minute walk of this Downtown hotel, you'll find Raleigh Convention Center and North Carolina State Capitol. Duke Energy Center for the Performing Arts and North Carolina Museum of History are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and express check-out are also offered.

Free WiFi, LCD TVs

Boasting comforts like premium bedding and down comforters, the 353 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include room service, coffee/tea makers, and free newspapers.

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$119* Per night/room Nov 10 - Nov 11

Club Room, 2 Queen Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed with Sofa bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Raleigh Hotel ratings based on 18 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Raleigh Hotel

Everyone (6) Family (2)
4 out of 5
We loved the openess of the lobby and the location is perfect. No fridge or microwave kinda bummed us out.

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 7, 2019 by Sheraton 421

Thank you for your feed back

5 out of 5

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 2, 2019 by Sheraton 421

Thank you for your feedback.

5 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Sheraton421

Thank you for your feedback

5 out of 5

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 17, 2019 by Sheraton421

Thank you for your feedback

5 out of 5

Posted by on Mar 10, 2019

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Comment from Hotel Management

May 6, 2019 by Marriott Bonvoy Champion

Thank you for your wonderful review! We hope you chose to join us again for your future stays in the Raleigh area.

4 out of 5
Did not like the fact I had to pay $15.00 to park in the parking deck. I have never had to pay to park at a hotel. The card swipe machine only took my card once out of many times coming and going.

Posted by on Feb 2, 2019

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Comment from Hotel Management

Feb 18, 2019 by Management

Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused you.

4 out of 5

nice pool & hot tub

Pros: Very comfortable hotel. warm pool & hot tub
Cons: If breakfast included means breakfast included for max 2 persons per room, this information should be shown clearly on the website.
We loved the pool & hot tub. The beds were firm. The room was clean. Parking is across the street for $18 per day. Good location. Beautiful hotel. No Microwave. Mini refrigerator can be requested to the room free of charge. However, the room is already small. Too small to add the refrigerator in. We booked with travelocity for family of 4 ( 2 adults & 2 small kids under 10 years old) with breakfast included . During check-in, we were told by the hotel that breakfast included for 2 adults only. We have to pay for our kids' breakfast if we want to eat breakfast together as a family. We could not work it out with the hotel. We did worked out with the supervisor at travelocity for pay us back for the kids's breakfast. The hotel placed breakfast vouchers for the kids under our door. At the end, we did not have to pay for our kids' breakfast. There was nothing in our reservation about breakfast include for only 2 persons per room.

Posted by , from McLean, VA on Feb 22, 2018

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5 out of 5

Excellent location for New Year's Eve celebrations downtown.

Excellent location for New Year's Eve celebrations downtown.

Posted by , from Tallahassee, FL, USA on Jan 5, 2012

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1 out of 5

Horrible experience for my wedding weekend

Cons: unhelpful staff
I would absolutely NOT recommend this hotel. They were completely incompetent when handling my room block and suite for my wedding. I was unable to check into my hotel room until 3pm (checkout is at 12) which caused me to be LATE to my own wedding. My maid of honor was unable to check-in and put her infant children to bed until after 6pm. Staff was not at all concerned with the inconvenience they caused me and my guests. do not give them your money. The Marriot next door is a much better option. ANY downtown Raleigh hotel is a better option.

Posted by on Nov 22, 2011

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1 out of 5

The staff is horrible at this hotel.

Pros: Close restaurants
Cons: Noisy, rude staff
The hotel was in a good central location for everything that we wanted to do in the Down town area. the staff was very rude not helpful and argumentative. I even called the general manager the next day, and he was not helpful or apologetic. If you are looking for a good hotel with good customer service, this is not the one.

Posted by , from Richfield North Carolina on Feb 8, 2011

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About the Sheraton Raleigh Hotel

Location 421 S Salisbury St, Raleigh, NC 27601

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 13000 square feet (1208 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Raleigh Hotel. Parking is available for a fee. This 3.5-star Raleigh hotel is smoke free.

  • 1 building
  • 353 guestrooms or units
  • 17 levels
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Raleigh, NC (RDU-Raleigh - Durham Intl.) (27.8 km / 17.3 mi)
  • Train station: Raleigh Station (0.7 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Raleigh Hotel offers 353 air-conditioned accommodations with video-game consoles and safes. Beds feature down comforters and premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Raleigh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Jimmy V's Osteria + Bar - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Cafe Sienna - Onsite café.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 14 per person (approximately)
  • Self parking fee: USD 18.00 per day (in/out privileges)
  • Valet parking fee: USD 28.00 per day (in/out privileges)
  • Late check-out fee: USD 75.00 (subject to availability)
  • Refrigerator fee: USD 10.00 per night
  • In-room microwave fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Raleigh Sheraton
  • Raleigh Sheraton Hotel
  • Sheraton Hotel Raleigh
  • Sheraton Raleigh
  • Sheraton Raleigh Hotel
  • Sheraton Raleigh Hotel Hotel
  • Sheraton Raleigh Hotel Raleigh
  • Sheraton Raleigh Hotel Hotel Raleigh

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.