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4.0 out of 5

"Friendly staff but expected more from a Hilton property " More

By a verified traveler on Mon 19 Jul 2021

Hotel Description

3.5-star hotel near University of North Carolina at Charlotte, connected to a shopping center

In shopping district

With a stay at this University Place hotel, you'll be within 2 miles (3 km) of University of North Carolina at Charlotte and 6 miles (10 km) of Concord Mills. Also within 9 miles (15 km) are Charlotte Motor Speedway and Bojangles' Coliseum.

Free shuttle, parking

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 17 conference rooms, 24-hour business center, and valet parking. Enjoy the seasonal outdoor pool and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

The 393 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and MP3 docks.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$121* Per night/room Aug 29 - Aug 30

Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 2 Double Beds, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Charlotte University Place ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Charlotte University Place

Everyone (15) Couples (3) Family (4)
3 out of 5
Friendly staff but expected more from a Hilton property

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 20, 2021 by Adam Brovarone

Dear Anonymous, Thank you for your recent stay. It was a pleasure having you and we appreciate you taking the time to share your experience at our hotel! We would love to hear more about your stay on how we could improve as we strive to provide an exceptional experience for our guests. Again, thank you for choosing to stay with us, and we look forward to hearing from you as to how we can improve our services. Best regards, Adam Brovarone Assistant Front Office Manager

4 out of 5
Hotel is ready for updates to common areas like hallways but the room was nice and comfortable. We were awakened by extremely rude and loud neighbors about 1:00 AM and again at 7:00 AM which is not the hotel’s fault but the walls must be pretty thin. Overall, it’s a nice enough hotel but a bit overpriced for sure.

Posted by on May 16, 2021

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Comment from Hotel Management

May 16, 2021 by Adam Brovarone

Good afternoon, Thank you very much for staying with us and for taking the time to leave feedback. I'm very glad to hear that the room was comfortable for you and am happy to say that we are doing a cosmetic renovation of our bathrooms to create more space and brighten up the rooms. I sincerely apologize about the inconsiderate neighbors you had. Our security team follows up thoroughly with each noise issue and tries their best to calm the noise down. We greatly appreciate you staying with us and hope to have see you again soon! Have a wonderful day. Best regards, Adam Brovarone Assistant Front Office Manager

4 out of 5
Nice hotel and nice rooms. Restaurant was closed and We didnt realize that - but otherwise all good.

Posted by on Feb 28, 2021

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Comment from Hotel Management

Feb 28, 2021 by Adam Brovarone

Good morning, I'm very glad you enjoyed your stay with us and we appreciate you staying with us! I'm very happy you enjoyed your room and our hotel and I do apologize for Edgewater Bar and Grill being closed. We are just as excited to get it back open as you are! Hopefully next time you book with us it will be open. Thank you again for staying with us at the Hilton Charlotte University Place and have a great weekend! Best regards, Adam Brovarone Front Office Supervisor

4 out of 5
Everything was fine, only they didn't have toothpaste and water? I do not know if that service does not do it at the moment? and the bathroom was clogged? but everything else was fine Thank you?

Posted by , from Charlotte on Jan 16, 2021

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Comment from Hotel Management

Jan 17, 2021 by Feliks Schwartz

Dear Ms. Leon, thank you for your recent stay and feedback. We certainly should have toothpaste and water available upon request and I apologize if there was any inconvenience or misunderstanding. I am also sorry ro hear you experienced a small engineering issue. I assure you we take your feedback seriously and will follow-up internally accordingly to prevent recurrence. I thank you for the gift of feedback as it only helps us to improve. We hope to serve you again soon. Regards, Feliks Schwartz-General Manager

5 out of 5
Very clean and property was nicely manicured. People friendly and mask were worn

Posted by , from Charlotte nc on Jul 31, 2020

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Comment from Hotel Management

Jul 31, 2020 by Feliks Schwartz

Dear Debra, thank you for your recent stay and great review and feedback. I am pleased to hear that your were impressed withour hotel and friendly associates. We certainly are doing everything we can to support a safe environment for all of our guests and associates during this critical time. We look forward to seeing you again soon. Regards, Feliks Schwartz-General Manager

5 out of 5
The lights in the parking lot were out. The utility light poles, they told me that Duke Power was supposed to come fix them. This could be dangerous in a large pitch black parking lot. I had to walk far because they were booked. Besides for this and the crack rust stain spot in the tub floor. All else was okay.

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 5, 2019 by Stefan

Good morning, I am sorry for the inconvenience. We are currently working on resolving the situations you have experience. Once again, I am sorry for the inconvenience. Have a great day!

5 out of 5
Love it! Beautiful and convenient. We had such a good time during our stay!

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 13, 2019 by Kimberly Martin~~Guest Loyalty Manager

Dear Guest, Thank you for the 5-star rating. We're delighted to hear that you enjoyed your stay and look forward to welcoming you back soon. Warm regards,

5 out of 5
Great place to stay. Just make sure if you buy a sandwich or salad in their cafe that it's not spoiled like mine was! 😫 gross! But other than that great location. Very clean.

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 23, 2019 by Feliks Schwartz

Dear Guest, thank you for your recent stay with us. We appreciate the 5 rating. I apologize for the quality of the cafe item you purchased. These are made daily and I am surprised to hear of the issue. I trust we made this right for you. We hope to see you again should you return to the area. Regards, Feliks Schwartz - General Manager

4 out of 5
Bring your own pillows. I’m not partial to the 6 small pillows of different firmness

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by Kimberly Martin~~Guest Loyalty Manager

Dear Guest, Thank you for sharing a review of your recent stay. We're sorry to hear that you were not pleased with the comfort of the pillows. We hope this did not distract from an overall satisfactory stay. Thank you for visiting with us, we look forward to welcoming you back soon. Warm regards,

4 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 6, 2019 by Kimberly Martin~~Guest Loyalty Manager

Dear Guest, Thank you for the great rating. We appreciate the feedback. Warm regards,

About the Hilton Charlotte University Place

Location 8629 J M Keynes Dr, Charlotte, NC 28262

Property Features

Hilton Charlotte University Place offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 20000 square feet (1800 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Charlotte University Place. A free area shuttle within 5 miles is available. Free self parking is available. This 3.5-star Charlotte hotel is smoke free.

  • 393 guestrooms or units
  • 12 levels
  • 20000 sq ft of conference space
  • 1800 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Charlotte-Douglas International Airport (CLT) (23.8 km / 14.8 mi)
  • Metro station: JW Clay Boulevard /UNC Charlotte Station (0.8 km / 0.5 mi)
  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Hilton Charlotte University Place offers 393 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Hilton Charlotte University Place has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 17.95 per person (approximately)
  • Valet parking fee: USD 12 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Charlotte University Place
  • Hilton Hotel Charlotte University Place
  • Charlotte Hilton
  • Hilton Charlotte University Place Hotel Charlotte
  • Hilton Hotel Charlotte
  • Hilton Charlotte University Place Hotel
  • Hilton Charlotte University
  • Hilton Charlotte University Place Hotel
  • Hilton Charlotte University Place Charlotte
  • Hilton Charlotte University Place Hotel Charlotte

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 6 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.