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Hilton Charlotte University Place

3.5-star property
8629 J M Keynes Dr, Charlotte, NC 1-855-201-7819

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4.2 out of 5
Very good!
See all 38 Travelocity Reviews

"I was very comfortable staying there.I am looking forward for another visit. " More

By a verified traveler on Tue 14 Feb 2017

Points Of Interest

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Hotel Description

3.5-star hotel near University of North Carolina at Charlotte, connected to a shopping center

In shopping district

With a stay at this University Place hotel, you'll be within 2 miles (3 km) of University of North Carolina at Charlotte and 6 miles (10 km) of PNC Music Pavilion. Charlotte Motor Speedway and Concord Mills are also within 6 miles (10 km).

Free shuttle, parking

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 17 conference rooms, 24-hour business center, and valet parking. Enjoy the seasonal outdoor pool and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

The 393 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and MP3 docks.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90* Per night/room Nov 28 - Nov 29

Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 2 Double Beds, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Charlotte University Place ratings based on 38 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Charlotte University Place

Everyone (15) Couples (2) Family (1)
5 out of 5
The lights in the parking lot were out. The utility light poles, they told me that Duke Power was supposed to come fix them. This could be dangerous in a large pitch black parking lot. I had to walk far because they were booked. Besides for this and the crack rust stain spot in the tub floor. All else was okay.

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 5, 2019 by Stefan

Good morning, I am sorry for the inconvenience. We are currently working on resolving the situations you have experience. Once again, I am sorry for the inconvenience. Have a great day!

5 out of 5
Love it! Beautiful and convenient. We had such a good time during our stay!

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 13, 2019 by Kimberly Martin~~Guest Loyalty Manager

Dear Guest, Thank you for the 5-star rating. We're delighted to hear that you enjoyed your stay and look forward to welcoming you back soon. Warm regards,

5 out of 5
Great place to stay. Just make sure if you buy a sandwich or salad in their cafe that it's not spoiled like mine was! 😫 gross! But other than that great location. Very clean.

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 23, 2019 by Feliks Schwartz

Dear Guest, thank you for your recent stay with us. We appreciate the 5 rating. I apologize for the quality of the cafe item you purchased. These are made daily and I am surprised to hear of the issue. I trust we made this right for you. We hope to see you again should you return to the area. Regards, Feliks Schwartz - General Manager

4 out of 5
Bring your own pillows. I’m not partial to the 6 small pillows of different firmness

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by Kimberly Martin~~Guest Loyalty Manager

Dear Guest, Thank you for sharing a review of your recent stay. We're sorry to hear that you were not pleased with the comfort of the pillows. We hope this did not distract from an overall satisfactory stay. Thank you for visiting with us, we look forward to welcoming you back soon. Warm regards,

4 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 6, 2019 by Kimberly Martin~~Guest Loyalty Manager

Dear Guest, Thank you for the great rating. We appreciate the feedback. Warm regards,

5 out of 5
The bartenders were not good. I ordered a mixed drink with pineapple juice and the girl was too lazy to get more when it ran out so she added orange juice instead. Another one took extremely long getting the drink order ready.

Posted by on May 17, 2019

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Comment from Hotel Management

May 20, 2019 by Kimberly Martin~~Guest Loyalty Manager

Dear Guest, Thank you for your feedback. We are disappointed to hear about your experience at the bar. This is certainly not the experience we strive for and assure you this is not typical of our abilities. All feedback is welcomed, as it helps our team continually improve. We look forward to welcoming you back to show you our true level of service. Warm regards,

4 out of 5
Liked the location and the pond outback restaurant had good food and prices but drinks were small and pricey

Posted by on May 16, 2019

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Comment from Hotel Management

May 17, 2019 by Kimberly Martin~~Guest Loyalty Manager

Dear Guest, Thank you for sharing a review of your recent visit. We're glad to hear you enjoyed your stay. We appreciate the feedback. Warm regards,

1 out of 5

Posted by on Mar 19, 2019

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Comment from Hotel Management

Apr 1, 2019 by Kimberly Martin~~Guest Loyalty Manager

Dear Guest, We're sorry to hear that you did not enjoy your stay. We strive to provide a great experience and hope that you will give us another opportunity to welcome you back and exceed your expectations. Warm regards,

1 out of 5

Posted by on Mar 19, 2019

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Comment from Hotel Management

Apr 1, 2019 by Kimberly Martin~~Guest Loyalty Manager

Dear Guest, Thank you for sharing a review of your stay. Our goal is to provide a "5" experience and we apologize for any mishaps that affected your stay. My hope is that we will have another opportunity to welcome you back and exceed your expectations.

5 out of 5
The hotel was just fine it’s has a good place to eat and close to lots of other food on a pond and close to the university

Posted by on Jan 16, 2019

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Comment from Hotel Management

Jan 16, 2019 by Kimberly Martin

Thank you for taking the time to share your experience about your recent stay. We strive to provide an exceptional experience and we are delighted when our efforts are recognized. Thank you for being our guest and we look forward to welcoming you back during your next visit to Charlotte.

About the Hilton Charlotte University Place

Location 8629 J M Keynes Dr, Charlotte, NC 28262

Property Features

Hilton Charlotte University Place offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 20000 square feet (1800 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Charlotte University Place. A free area shuttle within 5 miles is available. Free self parking is available. This 3.5-star Charlotte hotel is smoke free.

  • 393 guestrooms or units
  • 12 levels
  • 20000 sq ft of conference space
  • 1800 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (23.8 km / 14.8 mi)
  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Hilton Charlotte University Place offers 393 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Hilton Charlotte University Place has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Onsite parties or group events are strictly prohibited. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited.

  • Only service animals are allowed
  • Events/parties not allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 17.95 per person (approximately)
  • Valet parking fee: USD 12 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Charlotte University Place
  • Hilton Hotel Charlotte University Place
  • Charlotte Hilton
  • Hilton Charlotte University Place Hotel Charlotte
  • Hilton Hotel Charlotte
  • Hilton Charlotte University Place Hotel
  • Hilton Charlotte University
  • Hilton Charlotte University Place Hotel
  • Hilton Charlotte University Place Charlotte
  • Hilton Charlotte University Place Hotel Charlotte

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 6 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.