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Sheraton Charlotte Hotel

Property class: 4
4-star hotel near Charlotte Convention Center, connected to the convention center

Choose dates to view prices

Photo gallery for Sheraton Charlotte Hotel

A rooftop terrace with modern seating, a city skyline view, and illuminated tables.
A poolside area with two covered seating areas, each with a canopy and curtains, and a pool with a wooden deck and lounge chairs.
A modern building with large glass windows and a well-lit interior.
A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.
A dining area with a long table, blue chairs, and patterned floor tiles.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Place, NASCAR Hall of Fame
    ‪10 min walk‬
  • Place, Charlotte Convention Center
    ‪10 min walk‬
  • Place, Spectrum Center
    ‪12 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk with a lamp, a chair, a TV, and a large window with curtains.

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(139 reviews)
  • 321 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a view of the city through large windows.

Room, 1 King Bed

8.6 out of 10
Excellent
(115 reviews)
  • 321 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Room, 2 Queen Beds, City View

8.6 out of 10
Excellent
(21 reviews)
  • City view
  • 321 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

A modern hotel room with a large bed, a desk, a chair, and a view of the cityscape.

Room, 1 King Bed, City View

8.0 out of 10
Very good
(20 reviews)
  • City view
  • 321 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

A modern hotel room with a large flat-screen TV mounted on a wooden panel, a small round table with a lamp, a chair, and a bed with white bedding.

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a view of the city through large windows.

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Living area

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A modern living room with a blue sofa, a glass coffee table, a flat-screen TV, and a lamp.

Suite, 1 Bedroom

  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

A modern hotel room with a large bed, a desk, a chair, and a view of the city through large windows.

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Charlotte

City center retreat .Within a 15-minute walk of this Uptown Charlotte hotel, you'll find Charlotte Convention Center and Spectrum Center. Bank of America Stadium and Fillmore Charlotte are also within 3 miles (5 km).

What's nearby

  • NASCAR Hall of Fame - 10 min walk - 0.6 miles
  • Charlotte Convention Center - 10 min walk - 0.6 miles
  • Queen City Quarter - 11 min walk - 0.6 miles
  • Spectrum Center - 12 min walk - 0.6 miles
  • Bank of America Stadium - 2 min drive - 1.1 miles

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 11 min drive

Restaurants

  • ‪Buffalo Wild Wings - ‬9 min walk
  • ‪Chipotle Mexican Grill - ‬11 min walk
  • ‪Cook Out - ‬8 min walk
  • ‪Dilworth Neighborhood Grille - ‬8 min walk
  • ‪The Public House - ‬10 min walk

About this property

Sheraton Charlotte Hotel

4-star hotel near Charlotte Convention Center, connected to the convention center
Sheraton Charlotte Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 29 meeting rooms. Event space at this hotel measures 66737 square feet (6200 square meters) and includes a conference center. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available. A complete renovation of Sheraton Charlotte Hotel was completed in June 2025.

This 4-star Charlotte hotel is smoke free.

  • 305 guestrooms or units
  • 12 levels
  • 3 bars or lounges
  • 66737 sq ft of conference space
  • 6200 sq m of conference space
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Pet friendly
  • Free WiFi
  • Restaurant
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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 30 per night; includes in/out privileges)
  • Valet parking on site (USD 40 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 3 bars/lounges
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 on-site accessible parking spaces
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from June 26 2026 to December 31 2026 (completion date subject to change). The following areas are affected:
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 116.25 per accommodation, per stay (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 29.06 per night.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 40 per night
  • Pet fee: USD 116.25 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 29.06 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • The seasonal pool will open May 15 and close September 30.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Frequently asked questions

How close is Sheraton Charlotte Hotel to the airport?

Sheraton Charlotte Hotel is 7.3 mi (11-min drive) away from the Charlotte-Douglas Intl. Airport (CLT) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Charlotte Hotel?

As of Oct 15, 2026, prices found for a 1-night stay for 2 adults at Sheraton Charlotte Hotel on Oct 30, 2026 start from $157, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Charlotte Hotel have an airport shuttle?

Airport shuttle services are not available at Sheraton Charlotte Hotel.

Does Sheraton Charlotte Hotel offer free breakfast?

Free breakfast isn’t provided at Sheraton Charlotte Hotel, but buffet breakfast is offered for a fee of USD 25 for adults and USD 25 for children. It's available every day from 6:00 AM to 11:30 AM.

Is there a casino at Sheraton Charlotte Hotel?

No, there is no casino at this hotel.

What time is check-in at Sheraton Charlotte Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Sheraton Charlotte Hotel?

Free parking is not available at this hotel. Self parking is available for USD 30 per night, and valet parking for USD 40 per night.

Does Sheraton Charlotte Hotel have a pool?

Sheraton Charlotte Hotel features an indoor pool and a seasonal outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Sheraton Charlotte Hotel have a restaurant?

Sheraton Charlotte Hotel is home to Social Bar & Kitchen, which features American cuisine.

Does Sheraton Charlotte Hotel have a spa?

There are no spa services available at this hotel.

How close is Sheraton Charlotte Hotel to downtown Charlotte?

Sheraton Charlotte Hotel is 0.7 mi away from Charlotte.

Sheraton Charlotte Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 974 out of 1568 reviews
Rating 8 - Good. 245 out of 1568 reviews
Rating 6 - Okay. 172 out of 1568 reviews
Rating 4 - Poor. 90 out of 1568 reviews
Rating 2 - Terrible. 87 out of 1568 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt extremely safe and pampered during our stay.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean accommodations.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, clean room.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and nice staff! Great rooms, comfortable beds, and very clean. Great stay!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay in a great location in downtown
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Friendly staff Yummy food
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Different atmosphere within the hotel was a lovely. And having different options to eat from.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was clean,the staff at the front desk was very nice and helpful, valet was nice and helpful, the Breakfast was good. bartender was helpful
Stayed 1 night in May 2026
Verified review

8/10 Good

Excelente hotel
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great minus the elevators not fully working. Clean, comfortable, and close to food.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton is always our favorite place to go. It's not directly in uptown Charlotte but close enough that you can still go explore the city. The rooftop bar is top tier, from the bartenders to the views, all around greatness. The rooms are nice and clean. I definitely recommend staying here.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great please to stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Overall I enjoyed my stay.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room affordable very nice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Good place clean reliable
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Said was walking distance to resturants and bars. Was not. Property was dirty and when I parked in the garage we had to walk through construction with debris all on the floors in an old part of hotel that was just really sketchy
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Elevators were broken, bathroom in the room was not cleaned well, sheets were a little dirty. The AC worked well though in the room
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Out of service elevators
Stayed 1 night in Jul 2026

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