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"It was very clean and everyone was very accommodating and kind. Clayton at the front desk was amazing. " More

By a verified traveler on Thu 08 Jul 2021

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Hotel Description

4-star hotel near SouthPark Mall

SouthPark stay

Your stay at this SouthPark hotel places you within 2 miles (3 km) of SouthPark Mall and Phillips Place. Park Road Park and Tyvola Square are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Free WiFi, LCD TVs

The 150 guestrooms feature free WiFi, LCD TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Premium bedding, hair dryers, and safes are also available.

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Jun 12 - Jun 13

Premium Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Balcony (Mobility & Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite, 1 King Bed, Accessible (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Canopy by Hilton Charlotte Southpark ratings based on 4 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Canopy by Hilton Charlotte Southpark

Everyone (2) Family (1)
1 out of 5
Room was dirty, carpets not clean, staff was not friendly or responsible when confronted with issues, parking was the worst. Overall experience was horrible. We will never stay at this location again.

Posted by on Apr 25, 2022

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Comment from Hotel Management

Apr 26, 2022 by Canopy by Hilton SouthPark

Hello Matilda. Thank you for staying with us during your recent trip to Charlotte. We are sorry to read that you had a sub-standard stay and apologize for the hardships you encountered. Your experience has been shared with our leadership team and we will be addressing those points.

5 out of 5
It was very clean and everyone was very accommodating and kind. Clayton at the front desk was amazing.

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 9, 2021 by Trey

Thank you so very much for your feedback about your stay with us here at the Canopy by Hilton Charlotte SouthPark! I am very happy to read that you enjoyed your stay with us and that Clayton could provide you excellent southern hospitality. We certainly look forward to seeing you in the future!

5 out of 5
LOVE this place! It’s super trendy and beautiful! The rooms are spacious and gorgeous. The restaurant is amazing and the food is delicious! The front desk staff is the BEST, beyond accommodating and friendly! I didn’t want to leave!

Posted by on Mar 24, 2021

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Comment from Hotel Management

May 10, 2021 by Trey

Thank you so much for your feedback about our hotel! I am so glad you enjoyed our just right rooms and the food in Fine and Fettle! Our Welcome Desk staff is here to provide you a wonderful southern hospitality experience and we certainly hope that you will be back soon! Please let us know if there is anything that we can do for you in the future.

1 out of 5

Posted by on Feb 16, 2021

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About the Canopy by Hilton Charlotte Southpark

Location 4905 Barclay Downs Drive, Charlotte, NC 28210

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to June 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and coworking spaces. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 9000 square feet (836 square meters) and includes conference space. The business-friendly Canopy by Hilton Charlotte Southpark also features a health club, coffee/tea in a common area, and concierge services. Parking is available for a fee. This 4-star Charlotte hotel is smoke free.

  • 150 guestrooms or units
  • 4 levels
  • 9000 sq ft of conference space
  • 836 sq m of conference space
  • Dining venue
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Canopy by Hilton Charlotte Southpark offers 150 accommodations with safes and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, slippers, and hair dryers. This Charlotte hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 8:00 AM.

Canopy by Hilton Charlotte Southpark has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a health club.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 50.00 per pet, per stay, plus a USD 50.00 deposit
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; temperature checks are available to guests; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Masks are available to guests
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 50.00 for adults, USD 10.00 and USD 50.00 for children (approximately)
  • Covered valet parking fee: USD 15 per night (in/out privileges)
  • Pet deposit: USD 50.00
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canopy by Hilton Charlotte Southpark Hotel
  • Canopy by Hilton Charlotte Southpark Charlotte
  • Canopy by Hilton Charlotte Southpark Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.