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Downtown Inn and Suites

2.5-star property
120 Patton Avenue, Asheville, NC 1-855-201-7819
3.5 out of 5
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See all 31 travelocity Reviews

"Great location and fair price. Nothing more than you’d expect for the price but totally worth it. The staff really made it great " More

By a verified traveler on Sat 23 Oct 2021

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Hotel Description

Motel near Biltmore Estate in Asheville

Heart of Asheville

Within a 15-minute walk of this Downtown Asheville motel, you'll find Harrah's Cherokee Center - Asheville and Wicked Weed Brewing. Grove Arcade and Pack Square are also within half a mile (1 km).

Business services

This motel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. There's a seasonal outdoor pool on site, and a 24-hour front desk and express check-out are also provided.

Free WiFi, balconies

Featuring conveniences like refrigerators and microwaves, the 89 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include balconies, premium bedding, and coffee/tea makers.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$75* Per night/room Jan 2 - Jan 3

Basic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Downtown Inn and Suites ratings based on 31 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Downtown Inn and Suites

Everyone (13) Couples (8) Family (5)
4 out of 5
Great location and fair price. Nothing more than you’d expect for the price but totally worth it. The staff really made it great

Posted by on Oct 23, 2021

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Comment from Hotel Management

Oct 25, 2021 by Management

Thank you for choosing the Downtown Inn in Asheville, NC. We appreciate your business.

3 out of 5
The desk person didn’t have my reservation, and I had to book a room at last minute

Posted by on Sep 23, 2021

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Comment from Hotel Management

Sep 23, 2021 by Management

Thank you for staying with us. We apologize for the inconvenience that you had during your stay and will work hard to make sure that this does not happen again.

1 out of 5
Parking is a nightmare. The property is rundown. The room next to us had 10 people that stood outside our door until 5am and continued to make noise until they finally went to bed at 9am. There was nobody at the front desk to answer a call to address the issue. The hotel shows a normal rate of "over $200" and it seems like a great deal for $100 online but that is not real. Be aware, you get what you pay for!

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 13, 2021 by Management

Thank you for staying with us. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of $500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of $450,000. We have installed a new roof on the main building at a cost of $250,000. We have installed fiber Internet services at the cost of $30,000. We have installed a fire sprinkler system and alarm system at the cost of $350,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. Our location provides easy and immediate access to all of Asheville’s unique downtown area. Unfortunately, that also means it comes with standard city noise.

1 out of 5
This hotel is in poor condition and is understaffed. Rooms are less than adequate.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 30, 2021 by Management

Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of $500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of $450,000. We have installed a new roof on the main building at a cost of $250,000. We have installed fiber Internet services at the cost of $30,000. We have installed a fire sprinkler system and alarm system at the cost of $350,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures.

5 out of 5
Great location.

Posted by on Jul 25, 2021

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Comment from Hotel Management

Jul 29, 2021 by Management

Thank you for staying with us and taking the time to leave a review. We appreciate your business.

3 out of 5
Clean enough although dated, but cockroach in the elevator. Complimentay breakfast choices very slim: cereal, waffle, apple, bagel thats it. Surrounding area: lots of closed shops & restraunts and tons of homeless hasseling tourists. Not a fan of downtoen asheville

Posted by on Jul 15, 2021

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Comment from Hotel Management

Jul 20, 2021 by Management

Thank you for staying with us. . We are proud to offer all guests a complimentary breakfast every morning. This consists of hot sausage egg and cheese croissants, fresh waffles, cereals, fresh fruit, bagels, coffee, tea, juices, and more. Our location provides easy and immediate access to all of Asheville’s unique downtown area.

4 out of 5

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 20, 2021 by Management

Thank you for staying with us. We appreciate you.

4 out of 5
A very convenient location. A place to rest your head at night.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 7, 2021 by Management

Thank your for staying with us and taking the time to leave a review.

2 out of 5
Great location for walking downtown Asheville. Not a great check in experience and no parking on site (received a free voucher for a nearby parking garage).

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 4, 2021 by Management

Thank you for staying with us. We are the only downtown hotel that provides free parking to all our guests. Unfortunately, we cannot provide all guests with onsite parking. But we do always guarantee free parking either onsite, or in one of our overflow lots which are all less than half a block away.

2 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 9, 2021 by Management

Thank you for staying with us.

About the Downtown Inn and Suites

Location 120 Patton Avenue, Asheville, NC 28801

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Downtown Inn and Suites also features a seasonal outdoor pool, laundry facilities, and express check-out. Self parking is free. This Asheville motel is smoke free.

  • 89 guestrooms or units
  • 5 levels
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Downtown Inn and Suites offers 89 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the motel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must provide a picture ID at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 12.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 75 mi (120 km) of the property will not be allowed to check in

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 75 mi (120 km) of the property will not be allowed to check in. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

  • Property is cleaned with disinfectant
  • Noise-free rooms not guaranteed
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 12.00 per pet, per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Downtown Inn
  • Inn Downtown
  • Downtown Inn Asheville
  • Downtown Inn and Suites Motel
  • Downtown Inn and Suites Asheville
  • Downtown Inn and Suites Motel Asheville

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.