A stay at this Ballantyne hotel places you within 9 miles (15 km) of SouthPark Mall and 12 miles (20 km) of Carowinds Theme Park. Billy Graham Library and NASCAR Hall of Fame are within 16 miles (25 km).
Renovated in 2018
This smoke-free hotel features a full-service spa, 2 indoor pools, and a restaurant. Traveling on business? Take advantage of the 29 conference rooms, 24-hour business center, and free valet parking. Unwind with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and an area shuttle.
May 24, 2021 by Director Of Rooms
Dear Guest, Thank you for staying at The Ballantyne, A Luxury Collection Hotel, Charlotte, and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. I will surely share your compliments with the associate you mentioned for a job well done. It was a pleasure hosting you and we hope to do so again the next time you are in the area. Luciano Bengardino Director Of Rooms
Mar 21, 2021 by Director Of Rooms
Dear Guest, thank you for your lovely review of The Ballantyne, A Luxury Collection Hotel, Charlotte. It is delightful to read you were impressed with our thoughtful room service and that you rested well on our comfortable bed. It was a pleasure having you, and we hope to be your first choice every time you visit Charlotte. Luciano Bengardino, Director Of Rooms
Aug 31, 2020 by Hotel Manager
Dear Grimald, thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations! Situated in the heartland of North Carolina, our vibrant location in the idyllic community of Ballantyne offers a sophisticated mix of shopping, dining, entertainment, and nightlife. It was our pleasure accommodating you, and we hope you will make The Ballantyne, A Luxury Collection Hotel, Charlotte your home away from home whenever your travels bring you to the area. Schuyler Clark, Hotel Manager
Mar 2, 2020 by The Ballantyne
Thank you for your great rating! We hope you have another chance to stay with us soon!
Jan 17, 2020 by The Ballantyne
Thank you! We hope you have a chance to stay with us again soon!
Sep 3, 2019 by The Ballantyne
Thank you for the review! We hope you have another chance to stay with us in the future!
Aug 26, 2019 by Director of Rooms
Dear Guest, thank you for choosing us and for sharing your views with fellow travelers. It's delightful to know that you thoroughly enjoyed your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We strive to make every guest feel at home, so it is great to see that we accomplished that goal. Thank you for your comments. We look forward to welcoming you back soon. Schuyler Clark, Director of Rooms
Apr 8, 2019 by General Manager
Dear Guest, thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Raj Radke, General Manager
Aug 7, 2018 by Hotel Management
We thank you for taking the time to share this feedback with us. Please accept our sincere apologies that you were not made aware of our property undergoing renovations while booking. We hope that you would consider staying with us in the future after the completion of our renovations.
As a guest of The Ballantyne, A Luxury Collection Hotel, Charlotte, you'll find a full-service spa, 2 indoor swimming pools, a 24-hour health club, and a spa tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 6230 square feet (579 square meters) and includes a conference center. A seasonal outdoor pool, a sauna, and a terrace are also featured at the luxury The Ballantyne, A Luxury Collection Hotel, Charlotte. A free area shuttle within 1 miles is available. Self parking and valet parking are free. A complete renovation of The Ballantyne, A Luxury Collection Hotel, Charlotte was completed in September 2018. This 5-star Charlotte hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Free RV, bus, truck parking
The Ballantyne, A Luxury Collection Hotel, Charlotte offers 244 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM.
Gallery Restaurant - Overlooking the golf course and garden, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
The Ryal - Overlooking the golf course and garden, this lobby lounge specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Outdoor Pool Bar - Onsite bar. Open select days.
Late night fare is available from 24-hour room service.
2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a 24-hour health club, a spa tub, and a sauna.
Children under 13 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.