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4.5 out of 5

"Sometimes its the little things... After arriving at the hotel I discovered that the cord to recharge my phone was not working. On my way to the re ... " More

By a verified traveler on Wed 14 Jun 2017

Hotel Description

4-star romantic resort in Ballantyne

In shopping district

A stay at this Ballantyne resort places you within 6 miles (10 km) of Quail Hollow Club and 9 miles (15 km) of SouthPark Mall. Carowinds Theme Park is within 12 miles (20 km) and Billy Graham Library is within 16 miles (25 km).

18-hole golf course

A golf course, a full-service spa, and 3 indoor pools are all featured at this smoke-free resort. Traveling on business? Take advantage of the 29 conference rooms, 24-hour business center, and free valet parking. Enjoy the 4 outdoor tennis courts and perks like free self parking and free WiFi.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 244 guestrooms also offer free WiFi and pillowtop beds. LED TVs come with cable channels, and other amenities include free wired Internet and 24-hour room service.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$170* Per night/room Nov 23 - Nov 24

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cottage, 4 Bedrooms, Balcony, Golf View

Bed Count 4 King Beds Maximum Occupancy 8 Max

Presidential Suite, 1 Bedroom, Balcony, Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Ballantyne, A Luxury Collection Hotel, Charlotte ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Ballantyne, A Luxury Collection Hotel, Charlotte

Everyone (8)
4 out of 5

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 3, 2019 by The Ballantyne

Thank you for the review! We hope you have another chance to stay with us in the future!

5 out of 5
The is an absolutely gorgeous property. I had seen somewhere this was a 4 star property, but after being there myself I thought why would anyone rate this property 4 stars. This is a 5 star plus plus property hands down. Next time I’m in Charlotte I will stay at the Ballantyne again and no where else. It’s that simple.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by Director of Rooms

Dear Guest, thank you for choosing us and for sharing your views with fellow travelers. It's delightful to know that you thoroughly enjoyed your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We strive to make every guest feel at home, so it is great to see that we accomplished that goal. Thank you for your comments. We look forward to welcoming you back soon. Schuyler Clark, Director of Rooms

1 out of 5

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 8, 2019 by General Manager

Dear Guest, thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Raj Radke, General Manager

2 out of 5
I was VERY disappointed to get to this elegant, expensive property and be greeted by loud construction noise and limited amenities due to the construction. No warning was given to me and no discount offered for the inconvenience. I will NOT recommend this property to anyone. The staff was apologetic but ineffective in offering any solutions.

Posted by on Aug 3, 2018

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Comment from Hotel Management

Aug 7, 2018 by Hotel Management

We thank you for taking the time to share this feedback with us. Please accept our sincere apologies that you were not made aware of our property undergoing renovations while booking. We hope that you would consider staying with us in the future after the completion of our renovations.

5 out of 5

Charlotte trip

Pros: Outstanding from arrival to departure.
Location: Near to everything in Charlotte. Had dinner at the Blackfinn Restaurant. WOW great food and great service. Charlotte does it right! Cant wait trip.
Sometimes its the little things... After arriving at the hotel I discovered that the cord to recharge my phone was not working. On my way to the restaurant for breakfast, I checked with the concierge and although they didn't have a spare cord readily available, they suggested that I get seated at the restaurant and enjoy the start of my day. I was not certain that they would make the effort to locate a cord for me. But 20 minutes later the manager found me, plugged it the phone and my phone was charging. Some people might think that this is no big deal as far as service goes. and maybe it isn't. But when you add up all the great service (big and small) that the staff provides, it adds up to outstanding service and happy travelers. Thank you staff! Mr Lorenz

Posted by on Jun 14, 2017

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5 out of 5
Pros: The best for one who paid both the hotel and Travelocity
Cons: Geeze, can you read?
I arrived at Ballantyne having paid for my hotel stay with you, Travelocity. The hotel had no record of my reservation. They did accept me for a one night stay. Of course I paid Ballantyne for that one night stay. And of course I also paid you, Travelocity, for a one night stay. At least Ballantyne gave me the wedding rate which was impossible for me to request on your on line reservation form. I was sorely voided off with the necessity of paying both Ballantyne and Travelocity for the same room. Why does not Travelocity make wedding reservation a possible selection? On the way home, I arrived 4 hours early and went to Gate 31 as instructed by the American Airlines check-in counter and the video screen departure list. I checked the video screen every 30 minutes and there was no change, departure Gate 31. Then at at 2030 the American Airlines gate attendant informed me the flight departed Gate 21. So a night in Airport Quality Inn.

Posted by on Dec 8, 2016

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5 out of 5

Trip to Charlotte

We were in town for a soccer game and decided to stay outside Charlotte at the Ballantyne. The hotel was in a great location - lots of restaurants and retail close by. Easy to get to and from Charlotte. Hotel staff was very friendly and helpful. We weren't in town long but absolutely enjoyed our stay here.

Posted by on Aug 4, 2016

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3 out of 5

Quick parents wknd out

They did not have the room we paid for. We were given a handicap room behind the elevators just about in the lobby on the first floor. We asked to be moved and were given the same room on the 7th floor. Also handicapped and behind the elevator. We were supposed to have a separate shower and soaking tub. Needless to say, we didn't get it, and no apologies whatsoever from the staff. The spa was the highlight of our trip, and after a few treatments we decided to order room service. We were disappointed with the selection and lack of gluten-free choices. The order taker was not knowledgable about the menu items and had to put us on hold just to check the daily specials. If we had not had a good outlook, our romantic night out would have been ruined. My parents have had similarly bad experiences while staying at this hotel. Will never prepay for a room again. Definitely not what I would expect as part of the Starwood luxury collection.

Posted by , from charlotte, nc on Apr 19, 2015

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5 out of 5

impecable in every way.

Pros: Close restaurants, Quiet
Cons: No free Internet
Loved and enjoyed our stay. Room was comfortable, clean, quiet, everything we needed. Serviced at every level was friendly and professional, concierge outstanding!

Posted by , from Chicago on Mar 21, 2013

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5 out of 5

Treat yourself to the Ballantyne

Outside of Las Vegas, the best hotel I have ever stayed at. A newer property with every amenity, and old school southern hospitality. Instead of jumping on the "hip, edgy, party " bandwagon, the Ballantyne exudes the class and charm of a true luxury hotel. Located out of downtown, it's within 30 minutes of all Charlotte attractions. A real gem I'll return to many times.

Posted by on May 30, 2012

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About the The Ballantyne, A Luxury Collection Hotel, Charlotte

Location 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277

Property Features

The Ballantyne, A Luxury Collection Hotel, Charlotte offers its guests a full-service spa, a golf course, and 3 indoor swimming pools. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this resort measures 6230 square feet (579 square meters) and includes a conference center. An outdoor pool, a 24-hour health club, and a spa tub are also featured at the business-friendly The Ballantyne, A Luxury Collection Hotel, Charlotte. Self parking and valet parking are free. A complete renovation of The Ballantyne, A Luxury Collection Hotel, Charlotte was completed in September 2018. This 4-star Charlotte resort is smoke free.

  • 244 guestrooms or units
  • 7 levels
  • 3 buildings
  • 3 bars or lounges
  • 6230 sq ft of conference space
  • 579 sq m of conference space
  • Built in 2001
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (30.9 km / 19.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Ballantyne, A Luxury Collection Hotel, Charlotte offers 244 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Charlotte resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Frette Italian linens
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM.

Gallery Restaurant - Overlooking the golf course and garden, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Ryal - Overlooking the golf course and garden, this lobby lounge specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Outdoor Pool Bar - Onsite bar. Open select days.

Late night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including outdoor tennis courts, a 24-hour health club, and complimentary bicycles. 3 indoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golf driving range on site
  • Water skiing nearby
  • Golf lessons on site
  • Golfing on site
  • Helicopter/airplane tours on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Rafting nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

The Spa at Ballantyne has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14 and USD 40 for adults, USD 6 and USD 15 for children (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 35.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ballantyne Luxury Collection
  • Ballantyne Luxury Collection Charlotte
  • Ballantyne Luxury Collection Hotel
  • Ballantyne Luxury Collection Hotel Charlotte
  • The Ballantyne Hotel Charlotte
  • Ballantine Resort Charlotte
  • Ballantyne Hotel Charlotte
  • The Ballantyne A Luxury Collection Hotel
  • The Ballantyne a Luxury Collection Hotel Charlotte
  • The Ballantyne, A Luxury Collection Hotel, Charlotte Resort
  • The Ballantyne, A Luxury Collection Hotel, Charlotte Charlotte

You should know

  • The seasonal pool will open in April and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Charlotte-Hotels-The-Ballantyne,-A-Luxury-Collection-Hotel,-Charlotte.h798446-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.