4.2 out of 5

"Hotel not only charges 12 to 15 dollars per day for wi-fi but it often doesn’t work after you pay for it, " More

By a verified traveler on Mon 20 Nov 2017

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Hotel Description

At Renaissance Charlotte SouthPark you'll be within a 20-minute stroll of SouthPark Mall and Phillips Place. Highlights at this hotel include a restaurant, an indoor swimming pool, and free self parking.

All 264 rooms feature Smart TVs with cable channels, and you can enjoy WiFi, coffee/tea makers, and free newspapers. Minibars provide refreshments, and room service makes dining in an option. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, free bottled water, Netflix, and safes are available.

The restaurant, Flagstones, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and sauna. 8775 square feet (815 square meters) of event facilities include 14 meeting rooms and conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a 24-hour front desk, and express check-out. Buffet breakfast is available daily. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 20-minute drive of this 3.5-star SouthPark hotel include Carowinds Theme Park and Bank of America Stadium.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$110 per night

Club Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Renaissance Charlotte SouthPark ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
3 out of 5

Wi-Fi charge needs to be dropped,

Pros: Location
Cons: Drop charge for Wi-Fi and get a system that actually works,
Hotel not only charges 12 to 15 dollars per day for wi-fi but it often doesn’t work after you pay for it,

Posted by , from Chattanooga on Nov 20, 2017

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5 out of 5

A pampered experience

Upon arrival, the staff immediately made us feel welcomed. The hotel smelled wonderfully clean and the atmosphere was warm and inviting. During the day, the ground floor was lively and seemed to invite adventure at every turn. At night, it was calm and quiet. We did not hear another party/resident at any moment that we were inside of our room. Our room did not have a microwave in it, but upon request it was delivered within minutes (even though there was only one elevator working at the time). I suspect that the staff member carried the microwave up three flights of stairs at just after 11:00 PM. The television had internet capability which we did use and had no complaints about (the connection was strong enough that we got the picture quality we were used to at home, if not better). The ice and vending were fully functional on our floor, as were the amenities provided in the room (hair dryer, iron, lamps, etc). Furthermore, the room and the hotel were absolutely gorgeous in appearance. Our room was equipped with beautiful hardwood floors at the entrance, clean carpet throughout the rest of the room, and an earthy marble sink in the bathroom. The hotel patio (located in the center of the hotel) contained ample sitting areas equipped with couches surrounding "fire on glass" pits that would be lit during the evening. Overall, I would not have changed a thing about our stay and look forward to staying again soon.

Posted by on Mar 7, 2017

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5 out of 5

Excellent hotel in Charlotte, NC!

Pros: Cleanliness, comfort, amenities
My husband and I stayed here when we went to visit our grandchildren. We will definitely be back!

Posted by , from Maryland on Jun 13, 2016

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5 out of 5

Lovely experience!

This was our second stay here. Georgeous hotel in a great location. Excellent service- extremely accommodating. Very clean and comfortable. Will definitely return.

Posted by , from Mississippi on May 30, 2016

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3 out of 5

Overpriced for what we got.

Pros: Free Internet, Quiet, very clean
Cons: no free breakfast, not close to the interstate
The hotel and room were clean and the bed very comfortable. There were no immenities except for shampoo, free water in the lobby and coffee in the morning. For the money spent, it was disappointing.

Posted by , from Metropolitan DC on Dec 27, 2012

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5 out of 5

A winner!

Fabulous hotel with located across from the mall. Hotel and room very clean. Staff friendly and atmosphere wonderful. Would recommend and plan on staying again when in Charlotte.

Posted by , from Syracuse, NY, USA on Dec 10, 2012

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5 out of 5

Great greeting and wine welcome

Pros: Close restaurants, Quiet
Great hotel and location. Stayed during the week and no great deals, should offer a during the week deal not just weekends. Great rooms, staff and great hotel

Posted by on Nov 6, 2012

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4 out of 5

Great Room and Great Service

Pros: Close restaurants, Quiet, chic decor
Cons: No free Internet, no free breakfast
I loved the decor of the whole hotel and room. The bed was the best I ever slept in and the hotel staff were really nice and helpful. Good value for the money, I recommend it. Only down side is no free internet or breakfast that's way I couldn't say great value for the money.

Posted by , from Charlotte, NC, USA on Nov 28, 2011

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5 out of 5

My stay at the Renaissance

Pros: Close restaurants, Free Internet, knowledgeable and friendly staff, onsite lounge
The Renaissance Hotel had the friendliest and most knowledgeable staff of any hotel I have stayed in. The Room was extremely clean and well decorated. The hotel was conveniently located around resteraunts and shopping. The staff were always eager to assist with any question or issue I experienced. I thoroughly enjoyed my stay and will definitely stay there in the future.

Posted by , from Bunn, N on Nov 15, 2011

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3 out of 5

I'll pass on future stays

Pros: Close restaurants
Cons: No free Internet, Noisy, Poor breakfast
The hotel itself is beautiful and comfortable, it's close to Southpark mall and lots of restaurants. But I've found the staff very 50/50; in the morning the cleaning crew will yell up and down the halls very loudly, the front staff ignored me for several minutes when trying to get checked in after midnight after a very late flight! The restaurant is decent but extremely overpriced and good luck finding someone in the evening to even seat you; after a few frustrating evenings I found it easier to walk or drive to a nearby restaurant for faster and better service, better portions and prices that didn't make you feel like you slit your wrist open to pay the bill for measly food. Nothing is included in their bloated room price, you will be nickel and dimed for everything.

Posted by , from Portland, OR on Oct 13, 2011

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About the Renaissance Charlotte SouthPark

Location 5501 Carnegie Blvd, Charlotte, NC 28209

Property Features

Renaissance Charlotte SouthPark offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and meeting rooms are available. Event space at this hotel measures 8775 square feet (815 square meters) and includes conference space. The business-friendly Renaissance Charlotte SouthPark also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. This 3.5-star Charlotte hotel is smoke free.

  • 264 guestrooms or units
  • 7 levels
  • 11 conference rooms
  • 8775 sq ft of conference space
  • 815 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (17.3 km / 10.7 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Renaissance Charlotte SouthPark offers 264 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Charlotte hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Flagstones - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

  • Golfing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Renaissance
  • Charlotte Renaissance SouthPark
  • Renaissance Charlotte
  • Renaissance Charlotte SouthPark
  • Renaissance SouthPark
  • Renaissance SouthPark Charlotte
  • Renaissance SouthPark Hotel
  • Renaissance SouthPark Hotel Charlotte
  • Renaissance Charlotte SouthPark Hotel

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.