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"We had a very good experience, nice room, great breakfast, happy hour l! Staff was very nice. " More

By a verified traveler on Mon 20 Sep 2021

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Hotel Description

3.5-star hotel near Billy Graham Library

Near the airport

You'll find Billy Graham Library and Renaissance Park within 3 miles (5 km) of this hotel. Charlotte Convention Center and Bank of America Stadium are also within 6 miles (10 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and free airport shuttle. Enjoy the gym and free perks like on-the-go breakfast and free self parking.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 274 guestrooms also offer MP3 docks and LCD TVs with satellite channels. WiFi, wired Internet, and refrigerators are also available.

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$123* Per night/room Feb 17 - Feb 18

King, Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

King, Premium Suite, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking (Conference)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Hotel Charlotte ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Hotel Charlotte

Everyone (18) Couples (5) Family (4)
5 out of 5
We had a very good experience, nice room, great breakfast, happy hour l! Staff was very nice.

Posted by , from DANVILLE on Sep 20, 2021

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Comment from Hotel Management

Sep 21, 2021 by Kevin

Thanks so much for staying with us!

1 out of 5

Posted by , from Sanford on Aug 23, 2021

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1 out of 5
The maintenance man was very nice. He came and fixed our tv for us. The fro t desk people were rude. The room was dirty. The toilet ran all night , the coffee pot leaked , the pool was being worked on. It was burning up hot in the common area. We went to check out and the man did not even ask how our stay was. Would not recommend this hotel to anyone

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 10, 2021 by Kevin

Thanks very much for you comments. Please accept our apologies as your room clearly fell below our standards. I've forwarded your comments to the team so we can quickly address the items mentioned. We hope you will consider giving us another opportunity as we are confident your experience will be much better.

1 out of 5

Posted by on Jul 19, 2021

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5 out of 5
We loved the layout and the room. The staff had limited knowledge of the area and things to do or places to eat. The only small issue we had was a really dirty coffee pot in the room. Otherwise, we loved the hotel!

Posted by on Jul 15, 2021

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Comment from Hotel Management

Jul 15, 2021 by Kevin

Thanks so much for choosing our hotel. While we are happy to hear you enjoyed your stay with us, please accept our apologies for the cleanliness and service shortfalls. We will be sure to address with the team. We hope to see you back soon!

5 out of 5
I property was beautiful however, I drove three hours to stay there to take my kids to the pool and it was NOT OPEN!!! VERY DISAPPOINTING!

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 6, 2021 by Kevin

Please accept our apologies for the pool closure. We can certainly understand the disappointment. We hope you will give us another opportunity as we are reopening the area soon.

3 out of 5
The suites are large and roomy. The general look of the hotel looks old and outdate. The outside of the hotel looks very old. The bathrooms appears to be recently updated. Checked in on a Sunday and by Monday evening, no room cleaning service was provided. The safe in my room was locked and I couldn't use it. I notified the front desk but no one came to open it so I could use it.

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 10, 2021 by Kevin

Thanks very much for your comments. Please accept our apologies for the issue with your safe. We should have been able to easily address that. We are currently only providing room cleaning service upon request. This is for the safety of our guests and team members. We hope to see you again.

1 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 13, 2021 by Kevin

Thanks very much for choosing our hotel.

4 out of 5

Posted by on Dec 12, 2020

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Comment from Hotel Management

Dec 14, 2020 by Kevin

Thanks for choosing our hotel!

4 out of 5

Posted by on Sep 13, 2020

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Comment from Hotel Management

Sep 18, 2020 by Kevin

Thanks for choosing our hotel!

About the Embassy Suites Hotel Charlotte

Location 4800 S Tryon St, Charlotte, NC 28217

Property Features

Embassy Suites Hotel Charlotte offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite 24-hour business center. Event space at this hotel measures 13000 square feet (1208 square meters) and includes conference space. The business-friendly Embassy Suites Hotel Charlotte also features a terrace, coffee/tea in a common area, and complimentary newspapers in the lobby. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. A complete renovation of Embassy Suites Hotel Charlotte was completed in 2016. This 3.5-star Charlotte hotel is smoke free.

  • 274 guestrooms or units
  • 7 levels
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 1989
  • To-go breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Free self parking

Transport

  • Train station: Charlotte Station (9.7 km / 6 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

Embassy Suites Hotel Charlotte offers 274 accommodations with MP3 docking stations and safes. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature down comforters. 42-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Charlotte hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites Hotel Charlotte has a restaurant serving lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Charlotte
  • Embassy Suites Hotel Charlotte
  • Embassy Suites Charlotte
  • Embassy Suites Hotel Charlotte Hotel
  • Embassy Suites Hotel Charlotte Charlotte
  • Embassy Suites Hotel Charlotte Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.