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Hyatt Place Charlotte Downtown

3-star property
222 South Caldwell Street, Charlotte, NC 1-855-201-7819

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4.2 out of 5
Very good!
See all 19 Travelocity Reviews

"Everything!!! They went out of their way to help with all my needs!!! " More

By a verified traveler on Thu 19 Mar 2020

Points Of Interest

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Hotel Description

3-star hotel near NASCAR Hall of Fame

Charlotte Center City stay

A stay at this Charlotte Center City hotel places you steps from NASCAR Hall of Fame and within a 10-minute walk of Spectrum Center. EpiCentre and Charlotte Convention Center are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour fitness center and free full breakfast each morning.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 172 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include MP3 docks, Netflix, and room service.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$99* Per night/room Oct 29 - Oct 30

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Charlotte Downtown ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Charlotte Downtown

Everyone (11) Couples (2) Family (4)
5 out of 5

Posted by on Oct 6, 2020

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5 out of 5
Everything!!! They went out of their way to help with all my needs!!!

Posted by , from Richmond, Va. on Mar 19, 2020

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3 out of 5
Very nice location downtown so that you can see the outline of the city. Great place to be if you are visiting the Spectrum center. The breakfast bar very disappointing. The eggs were very watery and looked like they had green onion chives in them. Another item looked like mixed vegetables and sausage. Nothing was labeled so that you see what it was. There was no terrace on the tenth floor so that you can go out on. you have to downstairs, exit the building in midst of a lot of traffic. Parking is $28.00 per night and not $20.00 as sold online. As for the room you could not ask for it to be any better. Very comfortable. Great view of the city night line. Very clean and very fresh. I would stay again.

Posted by on Mar 13, 2020

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5 out of 5
If you want a view of downtown, this is it. Since it is separate from much of downtown by 2-3 blocks, you get a better view of the area. Go to the rooftop restaurant and walk around outside or go for a swim (in the summer... pool is tiny and not heated). 5-7 minute walk to Spectrum Center, and maybe 20 minutes to football stadium.

Posted by , from Travelers Rest, SC on Feb 4, 2020

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5 out of 5
Excellent city view, clean room with very nice staff

Posted by on Jan 23, 2020

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4 out of 5

Posted by on Nov 14, 2019

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Comment from Hotel Management

Dec 3, 2019 by Sam

Thank you for choosing Hyatt Place center city while visiting Charlotte. I am happy you enjoyed your stay and we hope to see you next time. Best wishes, Sam

5 out of 5
Everyone was so kind and helpful. We enjoyed the restaurant nd the room was clean and beautiful

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 25, 2019 by Sam

Thank you for staying with us while visiting Charlotte. I am happy to hear you enjoyed your stay and we appreciate your 5/5 review. We hope to see you next time you visit Charlotte. Best wishes, Sam Lucas Assistant General Manager

5 out of 5

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 9, 2019 by Adam

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

2 out of 5
I was very disappointed that no one informed me at check-in that there is a $28 charge for parking which is outrageous since, had I known, I could have parked across the street for $10. I do not appreciate the surprise charges when the room itself was very expensive. BAD VALUE! Looks like we're back to AirBNB.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Adam

Thank you for your review of our hotel! I do apologize that you were unaware of our parking charges prior to your arrival. We do have it listed on all websites, however I can understand how it can be easy to overlook. Due to our urban location, The Hyatt Place Charlotte Downtown, and majority of other city center hotels do not own parking on site. We do pride ourselves on being one of the lower cost parking properties that also provided unlimited in and out privileges. We hope that you will stay with us again on a future trip to Charlotte!

5 out of 5
The rooftop pool Is small But excellent and an added bonus to downtown staying. It’s a great location and the staff was amazing. If I go back to Charlotte I would definitely stay here.

Posted by , from Bloomington , In on Jun 29, 2019

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Comment from Hotel Management

Jul 1, 2019 by Adam

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

About the Hyatt Place Charlotte Downtown

Location 222 South Caldwell Street, Charlotte, NC 28202

Property Features

Hyatt Place Charlotte Downtown offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 2000 square feet (186 square meters). A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hyatt Place Charlotte Downtown. For a fee, parking is available. This 3-star Charlotte hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 7 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Charlotte-Douglas Intl. Airport (CLT) (11.8 km / 7.3 mi)
  • Train station: Charlotte Station (3.3 km / 2.1 mi)
  • Metro station: 3rd St - Convention Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Place Charlotte Downtown offers 172 air-conditioned accommodations with MP3 docking stations and safes. 42-inch flat-screen televisions come with premium satellite channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

The check-in location differs from the property location. To check in, go to 459 East Third Street Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

The check-in location differs from the property location. To check in, guests will need to go to 459 East Third Street
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Long-term renters welcome

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Long-term renters welcome. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 28 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Charlotte Downtown
  • Hyatt Place Hotel Charlotte Downtown
  • Hyatt Place Charlotte Downtown Hotel
  • Hyatt Place Charlotte Hotel
  • Hyatt Charlotte Charlotte
  • Hyatt Place Charlotte Downtown Hotel
  • Hyatt Place Charlotte Downtown Charlotte
  • Hyatt Place Charlotte Downtown Hotel Charlotte

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.