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4.0 out of 5

"It is a great property. staff is friendly. location is good. only downfall is we were on 3rd floor and traffic noise on that side of the building was ... " More

By a verified traveler on Sun 17 Oct 2021

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Hotel Description

4-star hotel near Harrah's Cherokee Center - Asheville

City center stay

At this Downtown Asheville hotel, you'll be within a 5-minute walk of Harrah's Cherokee Center - Asheville and Grove Arcade. Downtown Market Asheville and Altamont Theater are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 140 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. MP3 docks, premium bedding, and coffee/tea makers are also available.

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$113* Per night/room Jan 31 - Feb 1

Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Groom)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Bridal)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Asheville Downtown ratings based on 32 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Asheville Downtown

Everyone (15) Couples (8) Family (10)
4 out of 5
It is a great property. staff is friendly. location is good. only downfall is we were on 3rd floor and traffic noise on that side of the building was a bit loud.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by David GM

Thank you for staying with us and sharing your feedback! We hope to see you again in the future.

2 out of 5
Out issue was the neighborhood. Really sketchy. Quite a walk downtown and all the homeless made it super uncomfortable. Know that’s not the hotels fault, but I would never recommend that location.

Posted by on Sep 17, 2021

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Comment from Hotel Management

Oct 4, 2021 by David GM

Thank you for staying with us and sharing your feedback.

3 out of 5
Great Location. They didn't give me the room I had asked for but I didn't complain. Another reason I chose this hotel was for the roof top bar and they wouldn't let us up the first night we were there. I understand Covid, but the hostess was very rude.

Posted by on Sep 10, 2021

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Comment from Hotel Management

Oct 4, 2021 by David GM

Thank you for your feedback. It will be shared with the team to improve our operations.

5 out of 5
The food and service at the Montford were especially excellent. Overall the hotel was awesome!

Posted by on Sep 9, 2021

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Comment from Hotel Management

Sep 28, 2021 by David GM

Thank you for staying with us and sharing your feedback. We are pleased to see that you enjoyed the property and team. We hope to see you again the next time your travels bring you to Asheville.

1 out of 5

Posted by on Sep 5, 2021

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2 out of 5
Parking qas 16$ per night. Charged for a continental breakfast that was just that. Would not mind to pay 12$ for breakfast if it was something good.

Posted by on Aug 15, 2021

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Comment from Hotel Management

Oct 4, 2021 by David GM

Thank you for staying with us and sharing your feedback.

5 out of 5

Posted by on Aug 13, 2021

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3 out of 5
No maid service the first night, come to find out the hotel was in transition from being a Hyatt to a Hilton. You had to request maid service each day at front desk. Front desk workers very helpful. Could only get up to the rooftop bar one time. Bar was first come first serve and always a long wait. Last day janitor was mopping the lobby during the day and i slipped. Shouldnt this be done late at night when no one was around?

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 13, 2021 by David GM

Thank you for staying with us and sharing your feedback. Housekeeping service is by request only and we want to apologize if you were not made aware of this. We also want to apologize for the cleaning of the lobby and any inconvenience this caused. We will address this with the team immediately.

5 out of 5
the roof top was hard to get into

Posted by on Jun 29, 2021

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5 out of 5

Posted by on Jun 4, 2021

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About the DoubleTree by Hilton Asheville Downtown

Location 199 Haywood St, Asheville, NC 28801

Property Features

DoubleTree by Hilton Asheville Downtown offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 2020 square feet (188 square meters) and includes conference space. The business-friendly DoubleTree by Hilton Asheville Downtown also features a rooftop terrace, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 4-star Asheville hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 8 levels
  • 2020 sq ft of conference space
  • 188 sq m of conference space
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Asheville Downtown offers 140 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. Premium cable television is provided. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

The Montford Rooftop Bar - This rooftop bar specializes in American cuisine and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

The Dogwood Cafe - This buffet restaurant serves breakfast only. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Long-term renters welcome.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Long-term renters welcome
  • Security system
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 per person (approximately)
  • Covered self parking fee: USD 16.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Asheville/downtown Hotel Asheville
  • Hyatt Place Asheville/downtown Hotel
  • Hyatt Place Asheville/downtown Asheville
  • Hyatt Place Asheville/downtown
  • Doubletree By Hilton Asheville
  • Hyatt Place Asheville/Downtown
  • DoubleTree by Hilton Asheville Downtown Hotel
  • DoubleTree by Hilton Asheville Downtown Asheville
  • DoubleTree by Hilton Asheville Downtown Hotel Asheville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.