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4.1 out of 5

"Out of tissue and no effort to provide some in the room. Could not use my Hilton Honors as I was told that since I booked through Travelocity I would ... " More

By a verified traveler on Thu 23 Sep 2021

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Hotel Description

3-star hotel near Asheville Outlets

West Asheville stay

A stay at this West Asheville hotel places you within half a mile (1 km) of Asheville Outlets and 3 miles (5 km) of North Carolina Arboretum. Biltmore Estate and Biltmore Park Town Square are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Free self parking, a terrace, and express check-out are also offered.

Free WiFi, flat-screen TVs

The 111 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Coffee/tea makers, free local calls, and hair dryers are also available.

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$106* Per night/room Jun 5 - Jun 6

Room, 1 King Bed, Accessible (Roll-In Shower, Hearing & Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn - Asheville South ratings based on 10 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn - Asheville South

Everyone (1) Couples (2) Family (7)
5 out of 5

Posted by on Feb 13, 2022

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4 out of 5
Out of tissue and no effort to provide some in the room. Could not use my Hilton Honors as I was told that since I booked through Travelocity I would not get credit for my stay.

Posted by on Sep 23, 2021

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4 out of 5
No hot water for morning shower. Intermittent flashing white light from smoke CO detector. Otherwise facilities were great.

Posted by on Sep 17, 2021

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2 out of 5
Very clean loved the outdoor conversatiouareas and fire pits could get a discount at check because I was told we already booked on line

Posted by , from Ellington on Sep 12, 2021

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4 out of 5
Clean, nice, good place to spend the night.

Posted by on Aug 16, 2021

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5 out of 5
The location was close to the Biltmore Estate. There is easy access to Interstate 26. It's approximately 1 hour from Cherokee Casino and 2 hours from Charlotte.

Posted by on Jun 19, 2021

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5 out of 5
We loved the outside patio, it was amazing!! The hotel was very nice and clean.

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 13, 2021 by TJR

Hello :-) Thank you so much for your awesome 5 star review! We think you are amazing too!!

4 out of 5
Very nice and clean. Great location. Just wish there was an indoor pool.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Apr 13, 2021 by TJR

Hello! Thank you for your feedback! we do hope to see you on your next trip to AVL

5 out of 5
Everything was really nice. I love the fact that they had a open food area to where you really don't have to go eat somewhere else if you don't want to

Posted by on Feb 21, 2021

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Comment from Hotel Management

Mar 12, 2021 by Brianna E.

I would like to take this opportunity to thank you for responding to our survey. We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve and it is always fulfilling when we see that we succeeded. Again, thank you for your response and for being our guest. We hope to see you again soon!

3 out of 5
The property itself was very nice. I chose this hotel because of the airport shuttle. When I checked in & inquires, I was told it was not available. Disappointed

Posted by on Oct 26, 2020

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About the Hilton Garden Inn - Asheville South

Location 9 Rocky Ridge Road, Asheville, NC 28806

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. A fitness center, a terrace, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn - Asheville South. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 3-star Asheville hotel is smoke free.

  • 1 building
  • 111 guestrooms or units
  • 5 levels
  • Built in 2020
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn - Asheville South offers 111 accommodations with coffee/tea makers and designer toiletries. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

The Garden Grill and Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 11.99 per person (approximately)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Asheville Asheville
  • Hilton Garden Inn - Asheville South Hotel
  • Hilton Garden Inn - Asheville South Asheville
  • Hilton Garden Inn - Asheville South Hotel Asheville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.