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4.0 out of 5

"Everything was excellent " More

By a verified traveler on Thu 03 Jun 2021

Hotel Description

Enjoy the outdoor pool at this Asheville hotel

In shopping district

You'll find Asheville Mall and Innsbruck Mall within 2 miles (3 km) of this hotel. Galilean Fisherman Free School and Western North Carolina Nature Center are also within 3 miles (5 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. There's an outdoor pool on site, and a 24-hour front desk and express check-in are also provided.

Free WiFi, refrigerators

The soundproofed guestrooms offer free WiFi and free newspapers. Other amenities include refrigerators, microwaves, and TVs with satellite channels.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$94* Per night/room Sep 29 - Sep 30

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Asheville Tunnel Road ratings based on 25 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Asheville Tunnel Road

Everyone (11) Couples (4) Family (7)
1 out of 5
Found and killed a cockroach in my room. No alarm clock and all the staff said was "I will write that down". Room smelled like mold so bad that I had to keep the bath fan on the entire time. Carpet was wet when I arrived and it took 3 days for it to dry out. Not impressed.

Posted by , from Tea on Sep 25, 2021

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4 out of 5
Easy to get to

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 24, 2021 by James

Thank you for the great review. We're glad that you enjoyed your stay with us and we look forward to welcoming you back. Stay safe!

5 out of 5
Everything was excellent

Posted by on Jun 3, 2021

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Comment from Hotel Management

Jun 3, 2021 by James

Thank you for the feedback. We're glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon. Have a great day!

4 out of 5
Pros - Convenient location, clean rooms, grab and go breakfast. Cons - Not in a great neighborhood, front desk girl at check-in seemed untrained

Posted by on May 16, 2021

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Comment from Hotel Management

May 18, 2021 by James

Thank you for the review. I will pass your comments along to management. Stay safe!

4 out of 5

Posted by on Dec 26, 2020

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Comment from Hotel Management

Dec 26, 2020 by cc

Thank you for your review.

5 out of 5
Great location and professional and friendly staff at a great price..

Posted by , from Florida on Nov 1, 2020

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Comment from Hotel Management

Nov 7, 2020 by James

Thanks for the 5-star review -- We hope you have a great day and we hope to welcome you back to Asheville next visit!

4 out of 5

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 5, 2020 by James

Thank you for the great review!

4 out of 5
I liked the accommodations for guests with dogs; We were happy to be out of the way of other guests, liked the flooring and enjoyed the dog play area. We liked the large, movable work table, it was perfect for games and meals. The staff was very helpful and cheery. Our only complaint was that the cold water was not working in the sink tap, so we had to use purchased water for tea, coffee and drinking.

Posted by on Feb 4, 2020

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Comment from Hotel Management

Feb 4, 2020 by James

Thanks for the review -- We're glad that you enjoyed our convenient dog accommodations and friendly staff! We hope to welcome you back again soon.

4 out of 5
The smell of someone smoking weed was the only issue I had.

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 20, 2020 by James

We're sorry that you experienced that during your stay with us -- feel free to let us know if that is going on in the future and we will investigate the incident. We're glad you enjoyed your stay with us other than that and hope to welcome you back again!

4 out of 5

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 1, 2019 by James

Thank you for the review.

About the Best Western Asheville Tunnel Road

Location 501 Tunnel Rd, Asheville, NC 28805

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. An outdoor pool, tour/ticket assistance, and a vending machine are also featured at the business-friendly Best Western Asheville Tunnel Road. Free self parking is available. A complete renovation of Best Western Asheville Tunnel Road was completed in January 2016. This Asheville hotel is smoke free.

  • 95 guestrooms or units
  • 2 levels
  • 4 buildings
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Asheville Tunnel Road offers 95 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Premium satellite television is provided. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 5.0 per night.

Pet Policy

  • Pets: USD 35 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Asheville Biltmore East
  • Best Western Asheville East
  • Best Western Biltmore
  • Best Western Biltmore Hotel
  • Best Western Biltmore Hotel Asheville East
  • Asheville Best Western
  • Best Western Asheville Tunnel Road Hotel
  • Best Western Tunnel Road Hotel
  • Best Western Asheville Tunnel Road
  • Best Western Tunnel Road
  • Best Asheville Tunnel Road
  • Best Western Asheville Tunnel Road Hotel
  • Best Western Asheville Tunnel Road Asheville
  • Best Western Asheville Tunnel Road Hotel Asheville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.