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Comfort Inn Biltmore West

2.5-star property
15 Crowell Rd, Asheville, NC 1-855-201-7819
3.4 out of 5
See all 12 travelocity Reviews

"Computers were down so naturally the front desk staff was struggling and stressed. As soon as we were in our pj's, someone was trying to open our doo ... " More

By a verified traveler on Tue 01 Jun 2021

Points Of Interest

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Hotel Description

Hotel near WNC Farmers Market in Asheville

City center stay

Your stay at this West Asheville hotel places you within 6 miles (10 km) of WNC Farmers Market and Asheville Outlets. Biltmore Estate and Downtown Market Asheville are also within 6 miles (10 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a lobby fireplace, and dry cleaning are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 62 guestrooms also offer free WiFi and LCD TVs with digital channels. Other amenities include coffee/tea makers, down comforters, and free weekday newspapers.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$89* Per night/room May 22 - May 23

Room, 1 King Bed, Accessible, Non Smoking (Bathtub, Mobility, Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower, 1st Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn Biltmore West ratings based on 12 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn Biltmore West

Everyone (3) Couples (1) Family (2)
5 out of 5
Quiet

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 20, 2021 by Comfort Inn Biltmore West

Dear Guest, We are so happy to hear you had perfect and quiet stay at our Asheville Comfort Inn! We look forward to serving you again on your next AVL or Biltmore adventure! Safe Travels, Comfort Inn Biltmore West

3 out of 5
Computers were down so naturally the front desk staff was struggling and stressed. As soon as we were in our pj's, someone was trying to open our door because they had been given the same room as us...because no computer to take it off the list of available rooms. Sheesh

Posted by on Jun 1, 2021

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3 out of 5
Didn’t feel as clean as other hotels we had stayed in on this trip.

Posted by on Oct 5, 2020

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Comment from Hotel Management

Oct 5, 2020 by Comfort Inn Biltmore West

Dear Guest, Thank you for staying with us and providing feedback. We apologize we fell short and have shared your feedback with our staff to make sure every guest has a great stay. Our staff works hard to ensure a clean and pleasant stay and we hope to have another opportunity to better serve you. Safe Travels

5 out of 5
Soft sheets and great mattress! Check in was fast and courteous.

Posted by , from Sioux Falls SD on Jul 8, 2020

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Comment from Hotel Management

Jul 9, 2020 by Comfort Inn Asheville

Dear Guest, Thank you for staying at our Comfort Inn Asheville off I40 and I26! We are committed to providing a clean and comfortable stay. We are glad you had a perfect stay while exploring Asheville and the Biltmore Estate gardens. We look forward to serving you again on your next mountain getaway. Safe Travels,

5 out of 5
Room was clean, bed comfortable, breakfast good and staff friendly and helpful. If we're ever in this area again, we would certainly consider staying here again.

Posted by on May 1, 2018

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Comment from Hotel Management

May 11, 2018 by Amanda

Thank you so much for your kind review and rating. Hope to see you soon in beautiful Asheville.

1 out of 5

Ok location close to downtown Asheville.

Pros: Nothing really.
Location: West Asheville location. Hidden behind gas station on a hill. Take Patton Ave to downtown Asheville . Great town, restaurants and thinks to do.
Asked for non smoking room. We're told the entire hotel is non smoking. Our room was on the third floor. The moment the elevator door opened the smell of heavy cigarette smoke permeated the whole corridor. Frantically called the cleaning lady about the smell of cigarette smoke at the end of the corridor. She said she will look into it. Down to the front desk to register a complaint. Response was people smoke outside and what we smelled was from their clothes when entered the hotel. Room was ok. TV, small frig and coffee machine in bathroom. For breakfast better go somewhere else.

Posted by , from Florida on Jun 18, 2016

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5 out of 5

Very nice room for the price

Pros: Complimentary breakfast was served at 6:30 a.m. on Saturday so we were back on the road by 7:15 am. Staff was friendly and helpful checking in.
Location: We ate dinner at the Applebee's nearby.
Room had been upgraded and was clean. The hotel accommodates pets and we were traveling with our cat back south for the winter.

Posted by , from Michigan on Oct 4, 2015

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1 out of 5

Stay away.

Pros: Free breakfast
This was by far the worst place I have ever stayed. Rooms were not clean. Outside doors were broken. And to top it off, the place smelled. I got an e-mail from Comfort Inn, asking me to rate the place. They latter called and offered to give me back ½ of my money, but I never hear from them again. Still no money and they will not answer my e-mails.

Posted by , from Dayton, Ohio on Feb 3, 2011

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5 out of 5

Great Place

This hotel had large clean rooms with free WIFI. The king size bed was very comfortable. The continental breakfast was good. The staff was friendly. Located next door to a Cracker Barrel was great as well. I would definitely stay here again.

Posted by on Nov 16, 2009

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2 out of 5

Not truly Non-smoking

We stayed for two nights recently while in town to visit family. Our king sized room reserved faced a ""really ugly wall"". (the desk clerks words, not mine so we upgraded to a non smoking king suite that faced the parking lot. There were cigarette burns on the bathroom counters. The lighting was dim in the bathroom, with no exhaust fan that I could sense. Several times during our stay we had the very distinct smell of smoke in our room, once at 4 am. The staff stand directly at the front entrance smoking and literally put out their cigarettes to go inside and check you in. That being said.. the staff was VERY friendly and tried to accomodate our need for extra pillows and towels. The pillows here are TINY!! We had a king bed with four TINY pillows....some were feather, some not. Our room was quiet, the breakfast area a bit crowded and upon checkin still had the remains of the previous groups crumbs on the floor. The entrance is dingy, carpet in disprepair. It would be nice with a bit of upgrade and effort. There was a young lady outside in the parking lot at one period of time with her bags. We left for dinner and several hours later returned, and she was still sitting there, smoking cigarettes, in the shrubbery.

Posted by on Aug 18, 2008

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About the Comfort Inn Biltmore West

Location 15 Crowell Rd, Asheville, NC 28806

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Inn Biltmore West offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is available. Tour/ticket assistance, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Inn Biltmore West. Free self parking is available. This Asheville hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn Biltmore West offers 62 accommodations with safes and coffee/tea makers. Beds feature down comforters. 37-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hunting nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 24.00 per pet, per night
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 24.00 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Biltmore
  • Comfort Inn Biltmore Hotel
  • Comfort Inn Biltmore Hotel West
  • Comfort Inn Biltmore West
  • Asheville Comfort Inn
  • Comfort Inn Asheville
  • Comfort Inn West Hotel Asheville
  • Comfort Inn Biltmore West Hotel Asheville
  • Comfort Inn Biltmore West Hotel
  • Comfort Inn Biltmore West Asheville
  • Comfort Inn Biltmore West Hotel
  • Comfort Inn Biltmore West Asheville
  • Comfort Inn Biltmore West Hotel Asheville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.