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4.2 out of 5

"Was overcharged for a pet and have to wait until checkout to get refunded. No coffee- not even in room " More

By a verified traveler on Sun 27 Dec 2020

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Hotel Description

Hotel near Northlake Mall in Charlotte

In shopping district

Your stay at this North Lake hotel places you within 3 miles (5 km) of Northlake Mall and Metrolina Tradeshow Expo. Discovery Place Kids and The Park - Huntersville are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, kitchenettes

The 104 guestrooms feature flat-screen TVs with satellite channels, free WiFi and free wired Internet, and kitchenettes with refrigerators and microwaves. Other amenities include sofa beds, dining areas, and sitting areas.

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$93* Per night/room Nov 21 - Nov 22

Business Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Suites Northlake ratings based on 22 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Suites Northlake

Everyone (5) Couples (1) Family (3)
1 out of 5
We lived to close and wouldn’t let us stay even with credit card. So apparently if you have issues or family in town.. can’t stay there if your address is close.

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jul 12, 2021 by A. Matthews

Thank you taking time out to write a review, we do not allow locals to stay unless approved by GM or AGM before checkin.

4 out of 5
Was overcharged for a pet and have to wait until checkout to get refunded. No coffee- not even in room

Posted by on Dec 27, 2020

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Comment from Hotel Management

Jan 4, 2021 by A. Matthews

Dear guest, Due to Covid 19 we had to remove the coffee in the rooms. However we have coffee in the lobby 24/7. If you have any concerns about your stay please reach out to me at the hotel.

5 out of 5
Very clean. Quite location. Everyone was very pleasant and helpful.

Posted by , from Rockford Il on Aug 6, 2020

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Comment from Hotel Management

Aug 8, 2020 by Office Manager

Thank You for your feedback .

3 out of 5
The closeness to the highway was great , staff was great, breakfast was great . The Room however was very rundown , half the lights didn’t work , the showers were dirty and had mold and rust everywhere , the pull out had stuff on the clean sheets papers and phone chargers fell out when we unfolded it , almost like no one had changed the sheets or even unfolded it. Behind the beds were receipts and wrappers one of the reasons we picked this place was for the pool , which was dirty and freezing , no towels on towel rack , not to mention the men hanging out smoking weed on the bench . Won’t be coming back 😔

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 9, 2019 by General Manager

Thank you for leaving us some feedback. I will make sure that my staff is aware of these issues. I do apologize for the housekeeping issues that you experienced during your stay as well as the pool not being cleaned. I will make sure to address these things immediately. If you are ever in the area and we would like to invite you back to make things right. Thank you!

5 out of 5
Interesting room set up. Bathroom needs an upgrade

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by General Manager

Thanks for the feedback! We will be going through a remodel starting in the Fall of this year! We are excited about all the changes and look froward to sharing it with guest like you!

3 out of 5
This location is very outdated, quite in need of repairs and oversight. The bathroom ceiling was cracked, the carpet was not very fresh, and the halls had scratches and torn wall covering. The elevator was slow in operating, and quite small. Our TV control did not work, and the guest book had an outdated channel guide. That's the bad stuff. Now the good! The staff was excellent, cheerful and helpful. They made every effort to fix what was do-able, and the free laundry really blew me away, but they could use two washers to compliment the two dryers. All in all, It was satisfactory, but I'd pay 10 more dollars to get a more up to date, better conditioned room.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 19, 2019 by General Manager

Thank you for taking the time to leave us a review! We appreciate your feedback .

4 out of 5
Housekeeping was a little lax...no soap the second day.

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 12, 2019 by Candice Karriker

We truly appreciate your feedback and most definitely appreciate your comments and concerns. I will make sure that each department is aware of these issues.

5 out of 5

Posted by on May 10, 2019

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Comment from Hotel Management

May 20, 2019 by J. Bradshaw

Thank you for taking time to complete this survey guests surveys are very important to us.

4 out of 5

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 15, 2019 by J. Bradshaw, GM

Thank you

4 out of 5

Great value

Pros: Great location
Cons: Nothing
Location: Near restaurants. Quiet location.
Very clean room. Curtis staff. Great location. Check in easy and accurate

Posted by , from stow, ohio on Jun 20, 2017

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Suites Northlake offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 750 square feet (68 square meters). The business-friendly Comfort Suites Northlake also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Self parking is free. This Charlotte hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 5 levels
  • 750 sq ft of conference space
  • 68 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Suites Northlake offers 104 accommodations with coffee/tea makers and hair dryers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer refrigerators, microwaves, and separate dining areas. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room kitchenette
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 8:00 AM. The hotel hosts a free manager's reception on select days.

Bob Evans - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 25 per accommodation, per day
  • Weight limit: 50 lbs
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80.47 km) of the property will not be allowed to check in

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80.47 km) of the property will not be allowed to check in. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Northlake
  • Comfort Suites Northlake Charlotte
  • Comfort Suites Northlake Hotel Charlotte
  • Comfort Suites Charlotte Northlake Hotel Charlotte
  • Comfort Suites Northlake Hotel
  • Comfort Suites Northlake Hotel
  • Comfort Suites Northlake Charlotte
  • Comfort Suites Northlake Hotel Charlotte

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.