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4.4 out of 5

"Very clean room. Curtis staff. Great location. Check in easy and accurate " More

By a verified traveler on Tue 20 Jun 2017

Hotel Description

Hotel near Northlake Mall in Charlotte

In shopping district

You'll find Northlake Mall and Metrolina Tradeshow Expo within 3 miles (5 km) of this hotel. Discovery Place Kids and Joe Gibbs Racing are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, kitchenettes

The 104 guestrooms feature flat-screen TVs with satellite channels, free WiFi and free wired Internet, and kitchenettes with refrigerators and microwaves. Sofa beds, dining areas, and sitting areas are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$84* Per night/room Sep 15 - Sep 16

Standard Room, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Comfort Suites Northlake ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites Northlake

Everyone (4) Family (1)
5 out of 5
Interesting room set up. Bathroom needs an upgrade

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by General Manager

Thanks for the feedback! We will be going through a remodel starting in the Fall of this year! We are excited about all the changes and look froward to sharing it with guest like you!

3 out of 5
This location is very outdated, quite in need of repairs and oversight. The bathroom ceiling was cracked, the carpet was not very fresh, and the halls had scratches and torn wall covering. The elevator was slow in operating, and quite small. Our TV control did not work, and the guest book had an outdated channel guide. That's the bad stuff. Now the good! The staff was excellent, cheerful and helpful. They made every effort to fix what was do-able, and the free laundry really blew me away, but they could use two washers to compliment the two dryers. All in all, It was satisfactory, but I'd pay 10 more dollars to get a more up to date, better conditioned room.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 19, 2019 by General Manager

Thank you for taking the time to leave us a review! We appreciate your feedback .

4 out of 5
Housekeeping was a little lax...no soap the second day.

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 12, 2019 by Candice Karriker

We truly appreciate your feedback and most definitely appreciate your comments and concerns. I will make sure that each department is aware of these issues.

5 out of 5

Posted by on May 10, 2019

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Comment from Hotel Management

May 20, 2019 by J. Bradshaw

Thank you for taking time to complete this survey guests surveys are very important to us.

4 out of 5

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 15, 2019 by J. Bradshaw, GM

Thank you

4 out of 5

Great value

Pros: Great location
Cons: Nothing
Location: Near restaurants. Quiet location.
Very clean room. Curtis staff. Great location. Check in easy and accurate

Posted by , from stow, ohio on Jun 20, 2017

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5 out of 5

What a gem!

Pros: Clean, comfortable, convenient.
Cons: ?
Location: Right off of I77.
Needed to find a place to stay on our way home to PA that was right off the interstate and wasn't too pricy. This place fit the bill. It was soooooo nice! The room was huge, clean, well thought out. Staff were all friendly. Breakfast was much appreciated as well. Tucking this nugget away for future!

Posted by , from Western PA on Mar 1, 2017

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2 out of 5

Staff could not control mob in parking lot.

Cons: Noisy
Weekend parties were in the parking lot until 2am. I could clearly hear them on 4th floor with windows shut over the TV. Answer was a Nascar race in town and all hotels are having the problem and the police are not responding. Sorry...per front desk these were people stay at their hotel. If they know this is an issue during races then hire security... I won't take this deal again. Need to know that I have option when staff cannot do anything.

Posted by on Aug 1, 2012

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5 out of 5

Very nice and reasonably-priced Hotel

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, proximity to the airport
This hotel was exactly as advertised. Clean rooms, nice lobby and breakfast room, and even the swimming area was well-maintained. Proximity to the airport makes this a first choice for budget minded travelers looking for a quality night's stay!

Posted by , from Virginia on Jul 19, 2012

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4 out of 5

Nice hotel in a safe location.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
The hotel is relatively new and clean. The staff was welcoming and very helpful. Rooms were relatively clean with some aspects of the rooms showing a bit of wear. Great location near retail and dining. Will stay here again on future trips.

Posted by , from Cleveland, OH, USA on Jun 21, 2012

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Property Features

Comfort Suites Northlake offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served, and guests can also enjoy a free manager's reception. Event space at this hotel measures 750 square feet (68 square meters). The business-friendly Comfort Suites Northlake also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Free self parking is available. This Charlotte hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 5 levels
  • 750 sq ft of conference space
  • 68 sq m of conference space
  • Breakfast available (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Free self parking , Free RV, bus, truck parking


  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (22.4 km / 13.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Suites Northlake offers 104 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include sofa beds. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer refrigerators, microwaves, and separate dining areas. This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchenette
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast. The hotel hosts a free manager's reception on select days.

Bob Evans - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.


  • Pets: USD 20 per accommodation, per day
  • Only dogs are allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • Number of children who can stay free - 2


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Northlake
  • Comfort Suites Northlake Charlotte
  • Comfort Suites Northlake Hotel Charlotte
  • Comfort Suites Charlotte Northlake Hotel Charlotte
  • Comfort Suites Northlake Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.