Ratings based on 5,868 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Families
by A traveler from Savannah, Ga

Westgate Resort, nice place to visit

Posted Jan 27, 2016
Pros: There is a lot to do on the hotel property. A family during the warmer times of year could literally stay at the hotel and enjoy themselves.
Cons: The times set up for shuttles to and from the parks and shopping, they only have three days for shopping trips. Also, the maintenance on the bikes.
Location: Close to all the parks, if you do not have a car, Uber can get you to and from for a reasonable charge.
We arrived at approximately 9:30pm, and the staff was very friendly. When we signed in, we were told that the next morning there was going to be a owner's breakfast and we could attend. At the owner's breakfast we would given a tour of the property and shown around. I was very interested in doing such and agreed readily. The next day, when we showed up for the breakfast, we were provided something between a simple continental breakfast and buffet. Sadly, the breakfast did not have any non-pork products, which being Jewish, was disappointing. Instead of a tour of the residence, we were assigned a salesperson, who doing our breakfast kept trying to convince us to buy a timeshare. I found it ludicrous to want to buy a timeshare without even seeing the property, which I explained to the salesperson. After all, we had not arrived until almost ten, and had risen to have breakfast, we had not even seen anything of the property except our room and the hotel lobby. So, for two hours of constant sales pitches, and a tad of ingestion from a ruined breakfast that we could not enjoy, we finally left. My biggest complaint is the hard sell for timeshares. I had not purchased my trip via their special timeshare, thus I truly did not feel the arm twisting approach was deserved. There are several things I enjoyed about the hotel, which I shall go over later. The staff is very polite and attentive, if ever if there was anything I needed for my room, they got it promptly.
2 out of 5
by A traveler from Eau CLaire, WI

Not what we expected.

Posted Dec 29, 2015
Pros: Not much. Maybe the pool areas were ok. On a scale of 1-10, we would rate our stay a 3.
Cons: Read what we complained about.
The following things bothered us about our accommodations: 1. There was not enough light in the kitchen area. 2. The bathroom water faucet where it meets the granite counter top leaked water. 3. On Friday and Saturday evening there were unsupervised children running the hall and ringing Numerous doorbells. On the first nite we called about it, but it didn't seem to help. 4. On Sunday evening there were 4 kids playing soccer in the hall and making all kinds of noise. 5. There were little black bugs crawling around in the bathroom and in the kitchen cupboards. 6. We were contacted numerous times (5) about buying an ownership unit in you resort. After we told you the first time that we were not interested in ownership we felt insulted when you kept calling and leaving messages on our room phone to the point of being p o. 7. Several days we listened to barking dogs in adjacent rooms. We were not planning on sleeping at a kennel. We are pretty sure that we will not be returning to this resort and will not recommend it to anyone.
3 out of 5
Recommended
for Business Travelers
by A traveler

Posted Nov 14, 2015 on Hotels
I had some issues with the service. I needed 1h to get in my room.. waiting for someone to drive me to my building (~20mins) and then my electronic door keys were not working.. took them ~40-50 mins to send someone to let me in. Other than that, the place was very nice but not very convenient if you don't have a car for your transportation.
Comment from Hotel Management
Dec 8, 2015 by GuestRelations, Hotel Management
Thank you for sharing your comments regarding our resort. It is unfortunate to hear that you may have experienced a delay throughout your stay. Due to high peak season, there are frequent requests that are being made; we appreciate our guest’s patience during their stay with us. Nonetheless, your experience will be shared with our management team to assure we are reevaluating our current offerings and services. We hope you come back and visit us again soon! Lissy
5 out of 5
Recommended
for Couples
by Ebony from Jacksonville

Posted Nov 13, 2015 on Hotels
My stay was great I just don't like the fact that they put a 50 dollar hold on my card for 5 days after I checked
Comment from Hotel Management
Dec 8, 2015 by GuestRelations, Hotel Management
It is great to hear that you enjoyed your overall stay! We require a fifty dollar incidental credit card hold upon check in; the hold will be released upon check out if there are no damages done to the unit. We look forward to see you again soon! Lissy
2 out of 5
Recommended
for Everyone
by A traveler from JAPAN

So So

Posted Nov 13, 2015 on Expedia
Pros: The room is clean.
The location is near the downtown. However, this hotel is behind the highway and we can not access to the downtown across the highway by walk. We have to go there by car or taxi. It was disappointed for us, because our important point was the location and easy accessibility to the convention center (attending for the meeting, every day). And more, on-site restaurant and shop is very poor. Some lobby staff is not so kind. Compared general Japanese hotel staff, their mind for kindness is unbelievably bad.
5 out of 5
Recommended
for Couples
by Erick from Venezuela

Best night Stay!

Posted Nov 12, 2015 on Hotels
I really enjoyed staying at the resort. The amenities and the hotel was great. It is really well located and close to most of the major attractions.
Comment from Hotel Management
Dec 8, 2015 by GuestRelations, Hotel Management
We are delighted to hear that you enjoyed our resort and amenities. It is great that you liked the proximity of our location. The next time you’re in town; we would love to exceed your expectations once again. Lissy
1 out of 5
by ERICK from Niteroi

Péssima experiencia!!!

Posted Nov 12, 2015 on Hotels
Péssima estadia!!! Contratei pela Hoteis.com por 12 dias um quarto que teria geladeira, sla de estar e jantar separada, me colocaram num quarto que tinha um minifrigobar e uma mesa de jantar de dois lugares a 50 cm da cama!!! Fui reclamar com o Hotel e eles falaram que foi a Hoteis.com que reservou auqele quarto, fui falar com hoteis.com me falaram que eu realmente teria direito ao quarto que contratei, mais que não podia fazer nada pois não estavam conseguindo falar com o hotel. Agora estou no Brasil e a hoteis.com por telefone diz que não tem o que fazer e ao mesmo tempo tenho um email da hoteis.com pedindo desculpa e que me daria um cupon para usar numa próxima viagem, que era só ligar para hoteis.com.... brincadeira isso....ligo para hoteis.com e ninguém sabe de nada e que eles não se responsabilizam pela minha estadia !!!
Comment from Hotel Management
Jan 23, 2016 by GuestRelations, Hotel Management
Obrigado por compartilhar a sua experiência de estadia. O Westgate Resorts sempre se preocupa em garantir a satisfação plena de todos os que nos visitam; por isso nos entristece saber que a sua experiência não tenha sido a mesma. A descrição da nossa página web com relação as unidades oferecidas é autêntica. Aconselhamos confirmar com as empresas terceirizadas antecipadamente e assim evitar desentendimentos. Visite qualquer uma das outras propriedades Westgate nos Estados Unidos. >M.B
5 out of 5
Recommended
for Families
by Patrice from Playa del Carmen

could be a real 4 star if they had daily cleaning

Posted Nov 12, 2015 on Hotels
All is great but they come to do the beds and change the towels every 4 days only. They do not come to clean the condo or sweep the floor at all during our stay and we stayed 10 nights in total. Very comfortable but very poor cable TV signal.
Comment from Hotel Management
Dec 9, 2015 by GuestRelations, Hotel Management
Thank you for your feedback. We are happy to hear that you had a great stay. All guests that come through a nightly rental should receive a daily cleaning. We always advise our guests to not hesitate to contact our front desk staff if they need any assistance throughout their stay. Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. We hope to have the chance to welcome you back, and we wish you all the best on your future travels. Lissy
5 out of 5
Recommended
for Couples
by Zeshan from Pittsburgh, PA

Great room and location.

Posted Nov 11, 2015 on Hotels
The room was awesome. Try to sign you up for a "free" breakfast which is actually a time share pitch but we declined. Overall great price for an awesome stay. Close to Universal and lots of other attractions.
Comment from Hotel Management
Dec 8, 2015 by GuestRelations, Hotel Management
Thank you for your review. We are thrilled that you found our units to be awesome and you found value in your stay. The next time you’re in town; we would love to exceed your expectations once again. Lissy
3 out of 5
by A traveler from Kansas City

facilities and support staff very good

Posted Nov 11, 2015 on Expedia
Pros: security and basic room was modern and clean.
Cons: Notify customers about timeshare and Westgate Travel club sales pitches.
Location: Near Universal Studios, next to I-4, not too far from Disney World.
Hotel is a based on a timeshare customer base. When guests checks in, the registration people take you to a concierge desk and that staff welcomes you as a first time customer as a VIP and explains that for a $20 deposit you get a free breakfast the next day and someone will tell you about the resort, etc. What they don't you is that it is a high pressure one-on-one sales pitch for selling timeshares. Very misleading and every new arrival who does not read the fine print, are victims. We were "held" for 3 hours, some customers longer. We eventually received our $20 deposit back + $75 cash but we were not interested in the timeshares and would not have committed the time. We were not interested in the gift, just wanted to proceed with our vacation. Later, I read some Consumer Affairs reports about this company. I highly recommend that Expedia drop it or make a note in the listing that a customer could be requested to a timeshare sales presentation. The other staff and facilities were good but the timeshare situation was terrible!