Ratings based on 2,898 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by Carlos

A great place to stay in Orlando

Posted Sep 16, 2017 on Hotels
I evacuated my elderly parents from Miami to the Blue Heron sand stayed fo 9 days and it was a wonderful stay!
Comment from Hotel Management
Sep 18, 2017 by Guest Relations, Hotel Management
Thank you for the great review. we are delighted we were of help during this stressful time. Next time, come and visit under better conditions!
5 out of 5
Recommended
for Everyone
by A traveler from Florida

Very nice hotel.

Posted Sep 16, 2017 on Expedia
Pros: Very Clean and friendly.
Cons: Change some furniture.
Location: Premium outlet mall, millennia mall.
Very happy with this hotel because employees are nice. Also Large room and very nice Lake view. Also beautiful pool.
Comment from Hotel Management
Sep 18, 2017 by Guest Relations, Hotel Management
Thank you for taking the time to write a review regarding your recent stay with us. Although I was happy to read your very positive comments about our staff and hotel location. We are looking at the units for upgrades in the future. Yes, the lake view is such a positive with everyone who stays here. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A traveler

Posted Sep 13, 2017 on Expedia
Very nice room and stay here. It had everything we needed and felt like home. The hotel was convienent to all the things we wanted to do and go to.
Comment from Hotel Management
Sep 18, 2017 by Guest Relations, Hotel Management
It is such a pleasure to know that we were your home away from home. We appreciate you taking the time to write a review following your stay with us. It is excellent to know that our accommodations were suitable to your needs and we do hope you will join us again in the near future.
5 out of 5
Recommended
for Everyone
by A traveler from Long Island, NY

Lovee this place!! Though it could use a makeover.

Posted Sep 5, 2017 on Expedia
Absolutely love this hotel. I stay here every time I'm in Florida. It could definitely use a makeover on the outside and in the rooms as well, but overall It's a Wonderful Hotel. The staff is amazing and you save a lot of money having a kitchen and not having to eat out every night as well as being able to do laundry. The views are incredible. Would be nice of the pool was open a little later though. Seriously the staff is AWESOME!!
Comment from Hotel Management
Sep 12, 2017 by Guest Relations, Hotel Management
We can’t thank you enough for the magnificent review! We really appreciate you for making us a part of your family vacation. It means a lot to us that you felt right at “home” during your stay with us.It is a pleasure to hear that as usual our staff was friendly and attentive throughout your stay.It is great to know that our fully-equipped kitchens were useful for preparing your own meals. Yes, what a money saver it can be. Our guest number one comment is the incredible views of beautiful Lake Bryan. We are happy you enjoyed yours. We'd be delighted to be your host again and hope you will return soon! Patton Hospitality/The Preferred Management Company at The Blue Heron Beach Resort
5 out of 5
by Vitalia

Posted Sep 4, 2017 on Hotels
We had an amazing time there at the resort everyone was friendly and whatever we needed they always had the answer for us you will definitely see us again there
Comment from Hotel Management
Sep 12, 2017 by Guest Relations, Hotel Management
It is such a pleasure to know that we’ve exceeded your expectations! We appreciate you taking the time to write a review following your stay with us. Thank you for sharing how friendly and helpful you found our staff to be throughout your holiday. Patton Hospitality/The Preferred Management Company at The Blue Heron Beach Resort
5 out of 5
by Jennifer

Labor Day Getaway with Friends

Posted Sep 4, 2017 on Hotels
We really enjoyed the comfort of home at the Blue Heron while taking a short trip with friends for Labor Day weekend. The owner was on the property and mingled with the guest. There was also a fun pool party with a DJ for the holiday festivities. We had a great time and would stay there again.
Comment from Hotel Management
Sep 12, 2017 by Guest Relations, Hotel Management
We're so glad you and your family had a wonderful holiday with us and we thank you for selecting the Blue Heron and for sharing your experience . We are delighted that you enjoyed the DJ and pool party and meeting John, out HOA President. We are already looking forward to seeing you again next year! Patton Hospitality/The Preferred Management Company at The Blue Heron Beach Resort
4 out of 5
by A traveler

Posted Aug 31, 2017 on Hotels
Comment from Hotel Management
Sep 12, 2017 by Guest Relations, Hotel Management
Thank you for the 4 Stars!!
5 out of 5
Recommended
for Everyone
by A traveler from Baldwin, NY

Very nice

Posted Aug 29, 2017 on Expedia
This hotel was recommended to me by Expedia. Very nice. Clean and friendly. Great pool with kiddie pool and jacuzzi. Beautiful landscaping.
Comment from Hotel Management
Aug 29, 2017 by Guest Relations , Hotel Management
Thank you for taking the time to write a review of our hotel. I was very happy to hear that you had a great stay with us and that you also enjoyed our beautiful pool area and our friendly staff. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
3 out of 5
by A traveler

Posted Aug 25, 2017 on Expedia
The hotel could be better if it were renovated. You had to use your room key to use the elevator we were on 9th floor and the key barley worked for us or other guests. My husband had to constantly go to front desk or we would have to push our floor from other guests that were going up and if their key worked. The hotel had multiple elevators and this key problem kept happening the entire 2 day stay. The room was ok I liked the balcony and view and we had a view of Disney and we were not far from Universal Studios our reason for the visit. We did take advantage of the pool which was enjoyable swimming with family. The room was clean we were in a one bedroom suite family if four. The staff was friendly enough. Overall Ok place but I I would explore my options more the next time I visit.
Comment from Hotel Management
Aug 29, 2017 by Guest Relations, Hotel Management
I am sorry for your issues with the keys in the elevator and the unit. We are in the midst of changing our locks and key system and so apologize that you had some problems. I am happy the room was to your liking and the wonderful pool area we have overlooking beautiful Lake Bryan. I do hope you will re-consider us in the future as we will have a great new key and lock system and so many new upgrades.
5 out of 5
by Edna

Excellent

Posted Aug 24, 2017 on Hotels
Very nice hotel with a beautiful lake view and location, so close to everything, my kids loves it, so easy to get to any Disney parks, good for a group or family vacation,highly recommended
Comment from Hotel Management
Aug 31, 2017 by Guest Relations, Hotel Management
Thank you We are happy and honored to receive such great comments about your recent stay with us u for your review. We are pleased that you liked our close proximity to the theme parks and enjoyed the spaciousness of our suites. We are delighted to hear that the kids loved it!! We are already looking forward to seeing you again next year!