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4.4 out of 5

"LOCATION IS GREAT, ALL THE STAFF WAS WONDERFUL. HOUSE KEEPERS AND DESK STAFF WAS MORE THAN GREAT. THANK YOU SO VERY MUCH " More

By a verified traveler on Thu 14 Nov 2019

Hotel Description

3.5-star historic hotel near Canal Street

City center stay

A stay at this Central Business District hotel places you steps from Harrah's New Orleans Casino and a 5-minute walk from Canal Street. Royal Street and Audubon Aquarium of the Americas are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A garden, express check-out, and dry cleaning are also on offer.

Free WiFi, comfy beds

The 84 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, coffee/tea makers, and LED TVs with digital channels.

Traditional Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$89* Per night/room Nov 16 - Nov 17

Traditional Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Balcony, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

St. James Hotel New Orleans Downtown (French Quarter Area) ratings based on 15 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for St. James Hotel New Orleans Downtown (French Quarter Area)

Everyone (9) Couples (3) Family (4)
5 out of 5
LOCATION IS GREAT, ALL THE STAFF WAS WONDERFUL. HOUSE KEEPERS AND DESK STAFF WAS MORE THAN GREAT. THANK YOU SO VERY MUCH

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 15, 2019 by Philip Seaman, Assistant General Manager

Thank you for taking the time to leave us a great review! We look forward to having you back next time you visit New Orleans!

5 out of 5
Everything was good and I would recommend this hotel

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 12, 2019 by Philip Seaman - Assistant General Manager

Thank you for taking the time to leave us a great review! We look forward to having you next time you visit New Orleans!

5 out of 5
I absolutely loved this property! It was warm and inviting as was the staff. If you needed anything all you had to do was ask, very accomadating. Very tasty continental breakfast with hot croissants and coffee every morning. Just a very nice place to stay. Wish there was a St. James everywhere I want to travel to.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Aug 5, 2019 by Management

Thank you for taking the time to tell us about your stay! I'm very happy to hear that you enjoyed your stay with us. We look forward to having you next time you visit New Orleans.

4 out of 5

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 7, 2019 by General Manager

Dear Anonymous, Thank you for the fantastic rating for the St James Hotel. We appreciate your feedback and your business and hope to see you again during a future trip to New Orleans. Sincerely, John Jimenez/General Manager

4 out of 5
My experience was good however, I was mislead when I saw the pool.

Posted by on May 3, 2019

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Comment from Hotel Management

May 4, 2019 by Christie H

Dear Anonymous, Thank you for the 4 out of 5 ratings for the St James Hotel. We appreciate your feedback and will share the scores with our team. We would like to apologize for the mislead on the size of our pool, it's a pool dipping and keeping cool. We have shared your comments with our team to ensure we make the corrections necessary to serve our guests in the future. We hope you will consider us your home when coming to New Orleans in the future. Sincerely, Christie Hernandez/Assistant General Manager

5 out of 5
Our stay was great! People were nice and informative. Very clean. Nice location. The only issue was a lack of water pressure for a day.

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 23, 2019 by Christie H

Dear Karen, Thank you for the fantastic ratings for the St James Hotel. We appreciate your feedback and will share the scores with our team. We hope you will consider us your home when coming to New Orleans in the future. Sincerely, Christie Hernandez/Assistant General Manager

5 out of 5
The staff was excellent!! So friendly and accommodating! The hotel was close to Canal St. and to was within walking distance to many attractions. Highly recommend.

Posted by , from Athens, PA on Feb 14, 2019

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Comment from Hotel Management

Feb 15, 2019 by Christie H.

Dear Pam, Thank you for rating the St. James hotel with high score of 5 out of 5. We appreciate your feedback. We are happy to know our staff was excellent, friendly and accommodating during your stay with us and hope you will come back when visiting New Orleans in the future. Christie Hernandez/Assistant General Manager

3 out of 5
Black mold on the shower/bath. We sneezed the whole time we were in that room. The loft if the pillows was huge. No one xould sleep on them! We traveled with kids. Outside our room was a patio, not sure if it wasn't some type of bar, anyway it was a bit noisy. I wouldn't call complimentary breakfat juice and a croissant!

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 10, 2019 by Christie

Dear Guest, Thank You for taking the time to give us your feedback on your recent stay. We want to deeply apologize to you in regards to your recent stay. We strive on perfection however this did not show on your recent stay. We would love to make it up to you on your next return to the city. Do not hesitate to call me and we will be sure to take care of you. Sincerely, Christie H

5 out of 5

Nice hotel, great location

Pros: close to everything but not in the French Quarter so it is quieter.
Cons: Had fairly new wood flooring and paint but there were big drops of dried paint on the new wood flooring, need attention to details.
Location: great location, easy to get to off Canal Street but is out of direct noise of Quarter and Canal. Great restaurants nearby, Mother's, PSH, Chophouse
Stayed total of 7 days for a local conference. It is of course an older building that has been updated but is very nice. Great restaurants within easy walking distance, street car line nearby, French Quarter across Canal Street. Pedro was great!

Posted by , from Pensacola, FL on Feb 3, 2018

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Comment from Hotel Management

Feb 22, 2018 by Duriel H.

Dear Angie, Thanks for writing a review! We sincerely appreciate the feedback. It is good that you enjoyed our proximity to local attractions and restaurants. We're not in the French Quarter, so the noise won't keep you up at night! As you mentioned, our building is quite historic, but has been renovated and updated with modern comforts. Thank you for letting us know about the dried paint. We are constantly looking out for areas we can improve in and attention to detail is important to us. Thanks again for your detailed feedback. We hope you stay with us again on your next visit to New Orleans! Kind regards, Duriel Harris Guest Service Liaison St. James Hotel

5 out of 5

Comfortable and Friendly!

Pros: Everything!
Location: The hotel is ideally located, a very short walk from the French Quarter, and only a block or two from the Canal St. streetcar line.
I had difficulty with my travel arrangements, and ended up getting to the St. James Hotel a day later than I'd planned, but I knew from my very first conversation with concierge Ariel that I would be in good hands. All three members of the front desk staff (Daniel, Doug, and Ariel) were lovely, but Ariel in particular really went out of her way to help me make the best of my shortened vacation. From giving me advice on where to go (and how to get there!) to finding me reservations at a nice restaurant on Christmas, she was an angel. The hotel was elderly but beautiful, and extremely well-maintained. My room was very clean and the bed was comfortable. The complimentary breakfast of warm croissants and jam was a special surprise and a great way to get the day started. On the whole, I couldn't have been more pleased with my trip!

Posted by , from Boston, MA on Dec 28, 2017

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Comment from Hotel Management

Dec 28, 2017 by Assistant General Manager

Dear Mr. CJ, Thank you very much for taking the time to leave the details of your stay with us. We are delighted to read that you couldn't be more pleased with your stay at the St. James Hotel. On behalf of our entire staff we thank you for your kind review. We hope that you had a wonderful time in New Orleans and we look forward to welcoming you back on your next visit to our great city. Kind Regards, Rocky Rodriguez Assistant General manager St. James Hotel

About the St. James Hotel New Orleans Downtown (French Quarter Area)

Location 330 Magazine St, New Orleans, LA 70130

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and a garden are also featured at the business-friendly St. James Hotel New Orleans Downtown (French Quarter Area) . Parking is available for a fee. This 3.5-star New Orleans hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (26 km / 16.2 mi)
  • Train station: New Orleans Union Passenger Terminal (1.9 km / 1.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

St. James Hotel New Orleans Downtown (French Quarter Area) offers 84 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans.

  • Pillowtop beds
  • HD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Chophouse New Orleans - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization 30 days in advance for full payment for any Special Event bookings where payment for the stay will be made on site instead of at the time of booking.

This property may require payment equal to 1st night's stay plus tax for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 39.90 per night (in/out privileges)
  • Rollaway bed fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • St. James Hotel New Orleans
  • St. James New Orleans
  • St James New Orleans
  • St. James Hotel
  • St. James Hotel Ascend Hotel Collection
  • St. James Hotel an Ascend Hotel Collection Member
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.