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Crowne Plaza New Orleans French Qtr - Astor by IHG

4.0 star property
4-star hotel near Bourbon Street

Choose dates to view prices

Photo gallery for Crowne Plaza New Orleans French Qtr - Astor by IHG

Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Check-in/check-out kiosk
Exterior
Meeting facility
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking available

Explore the area

View in a map
739 Canal Street at Bourbon, New Orleans, LA, 70130
  • Place, Bourbon Street
    ‪1 min walk‬
  • Place, Canal Street
    ‪1 min walk‬
  • Place, Caesars New Orleans Casino
    ‪10 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom

  • 400 sq ft
  • Sleeps 5
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Tower (Alexa Tower)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Tower (Alexa Tower)

7.8 out of 10
Good
(81 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Tower (Alexa Tower)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Tower (Alexa Tower)

7.6 out of 10
Good
(65 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (French Quarter View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (French Quarter View)

7.4 out of 10
Good
(8 reviews)
  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds (High Floor)

7.2 out of 10
Good
(34 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (New Orleans View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (New Orleans View)

7.2 out of 10
Good
(22 reviews)
  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible Bathtub (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible Bathtub (Mobility)

7.2 out of 10
Good
(15 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Communications)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking (Communications)

7.8 out of 10
Good
(13 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Room amenity

Junior Suite, 1 King Bed

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (New Orleans View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking (New Orleans View)

  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom

  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

7.8 out of 10
Good
(15 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(5 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Canal Street View)

View from room

Room, 1 King Bed (Canal Street View)

7.6 out of 10
Good
(26 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Tower (Canal Street View, Alexa Tower)

Standard Room, 1 King Bed, Tower (Canal Street View, Alexa Tower) | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Tower (Canal Street View, Alexa Tower)

7.2 out of 10
Good
(23 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Canal Street View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds (Canal Street View)

7.8 out of 10
Good
(7 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Tower (Canal Street View, Alexa Tower)

Standard Room, 2 Queen Beds, Tower (Canal Street View, Alexa Tower) | View from room

Standard Room, 2 Queen Beds, Tower (Canal Street View, Alexa Tower)

8.6 out of 10
Excellent
(17 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Windowless)

Suite, 1 King Bed (Windowless) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed (Windowless)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications, Alexa Tower)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications, Alexa Tower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Tower (Alexa Tower)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Mobility Accessible, Tower (Alexa Tower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications, Alexa Tower)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications, Alexa Tower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible, Tower (Alexa Tower)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Mobility Accessible, Tower (Alexa Tower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Alexa Suite)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom (Alexa Suite)

  • Sleeps 5
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

8.2 out of 10
Very good
(94 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.0 out of 10
Very good
(39 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(143 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

New Orleans

French Quarter stay.A stay at this French Quarter hotel places you steps from Canal Street and within a 5-minute walk of Bourbon Street. Caesars New Orleans Casino and Jackson Square are also within half a mile (1 km).

What's nearby

  • Bourbon Street - 1 min walk - 0.0 miles
  • Canal Street - 1 min walk - 0.0 miles
  • Caesars New Orleans Casino - 10 min walk - 0.6 miles
  • Caesars Superdome - 13 min walk - 0.7 miles
  • Ernest N. Morial Convention Center - 15 min walk - 0.8 miles

Getting around

  • Canal at Bourbon Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 19 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 28 min drive

Restaurants

  • ‪Blue Bayou Seafood Restaurant And Oyster Bar - ‬1 min walk
  • ‪Zesty Creole - ‬1 min walk
  • ‪Popeyes Louisiana Kitchen - ‬2 min walk
  • ‪Krystal - ‬1 min walk
  • ‪Voodoo Chicken & Daiquiris - ‬2 min walk

About this property

Crowne Plaza New Orleans French Qtr - Astor by IHG

4-star hotel near Bourbon Street
Crowne Plaza New Orleans French Qtr - Astor by IHG offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 20 meeting rooms are available. Event space at this hotel measures 32000 square feet (2973 square meters) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza New Orleans French Qtr - Astor by IHG. For a fee, parking is available.

This 4-star New Orleans hotel is smoke free.

  • 693 guestrooms or units
  • 14 levels
  • 2 buildings
  • Meeting rooms
  • 32000 sq ft of conference space
  • 2973 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza New Orleans French Qtr - Astor by IHG offers 693 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Similar properties

Exterior
Wyndham New Orleans - French Quarter
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 4,589 reviews
$123 nightly
The price is $146
Oct 19 - Oct 20
Total with taxes and fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 27.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 35 per person
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

This property does not permit coolers in guestrooms.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel New Orleans French Quarter
Crowne Plaza New Orleans French Quarter
Astor Crowne Plaza New Orleans Hotel
Astor Crowne Plaza Hotel
Astor Crowne Plaza New Orleans
Astor Crowne Plaza
Crowne Plaza New Orleans

Frequently asked questions

How close is Crowne Plaza New Orleans French Qtr - Astor by IHG to the airport?

Crowne Plaza New Orleans French Qtr - Astor by IHG is 16.2 mi (28-min drive) away from the Louis Armstrong New Orleans Intl. Airport (MSY) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza New Orleans French Qtr - Astor by IHG?

As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza New Orleans French Qtr - Astor by IHG on Nov 2, 2025 start from $79.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza New Orleans French Qtr - Astor by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza New Orleans French Qtr - Astor by IHG.

Does Crowne Plaza New Orleans French Qtr - Astor by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza New Orleans French Qtr - Astor by IHG, but cooked-to-order breakfast is offered for a fee of between USD 15 and 35 per person. It's available every day from 8:00 AM to 10:00 AM.

Is there a casino at Crowne Plaza New Orleans French Qtr - Astor by IHG?

No, there is no casino at this hotel, but Caesars New Orleans Casino (9-min walk) and Fair Grounds Race Course (6-min drive) are nearby.

What time is check-in at Crowne Plaza New Orleans French Qtr - Astor by IHG?

Check-in begins at 4 PM. A fee applies for early check-in.

Is there free parking at Crowne Plaza New Orleans French Qtr - Astor by IHG?

Free parking is not available at this hotel. Valet parking is available for USD 49 per day.

Does Crowne Plaza New Orleans French Qtr - Astor by IHG have a pool?

Crowne Plaza New Orleans French Qtr - Astor by IHG features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Crowne Plaza New Orleans French Qtr - Astor by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Crowne Plaza New Orleans French Qtr - Astor by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza New Orleans French Qtr - Astor by IHG to downtown New Orleans?

Crowne Plaza New Orleans French Qtr - Astor by IHG is 0.2 mi away from New Orleans.

Reviews

Crowne Plaza New Orleans French Qtr - Astor by IHG Reviews

7.6

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 2054 out of 4952 reviews
Rating 8 - Good. 1114 out of 4952 reviews
Rating 6 - Okay. 757 out of 4952 reviews
Rating 4 - Poor. 463 out of 4952 reviews
Rating 2 - Terrible. 564 out of 4952 reviews

Reviews

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 3 nights in Sep 2025

8/10 Good

Demetria

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The lobby area is amazing but the rooms need updating. It gives very spooky rooms. The TV is seriously small. The lobby gave a different view from what the actual rooms look like. The beds were extremely hard.
Stayed 1 night in Sep 2025

6/10 Okay

Joseph

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Properties location was ideal for catching public transit and walking the french quarter. Staff was extremely friendly but the front desk seems to be in a constant state of constant state of confusion. The Travelocity rate does not match what the hotel charges, or the fact they want a 60 dollar a night incidental hold. I still dont have my rate straightened out after multiple trips to the front desk. I am now home trying to straighten it out.
Stayed 7 nights in Aug 2025

10/10 Excellent

Norbert

Traveled with group
Liked: Staff & service
Destination charge 25 dollars for parking on top of 49 dollar fee. Ridiculous!!
Stayed 1 night in Aug 2025

4/10 Poor

Lauren

Stayed 4 nights in Jul 2025

10/10 Excellent

Todd

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the stay! I will continue to stay at this hotel when I come to New Orleans, LA. Let them valet park your car and you can walk anywhere you want to go.
Stayed 3 nights in Jul 2025

6/10 Okay

Carlos

Liked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Victoria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is stepping feet from Bourban Street. The dislike is the pool is small and literally for standing not swimming.
Stayed 5 nights in Jul 2025

6/10 Okay

Miracle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

Shirley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was a place to sleep, I was bitten by bugs as long as the light was on, too much smoking in front of the building, and I didn’t feel safe getting on the elevator with shady looking people.
Stayed 4 nights in Jul 2025

10/10 Excellent

avonda

Stayed 3 nights in Jul 2025

2/10 Terrible

kahri

Stayed 3 nights in Jul 2025

10/10 Excellent

Jakata

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains look like coffee stains on them as well as some spots in the floor. Room was stinky, but other than that it was okay.
Stayed 1 night in Jul 2025

2/10 Terrible

Amber

Disliked: Cleanliness, amenities, property conditions & facilities
This place is old and so dirty. Random doors open. I felt like I was staying in a hostel. The pool was not accessible and it was the main reason why I booked. The front desk even gave me a green wristband knowing the pool wasn’t accessible and from what I could see it was dirty and nothing like the pictures. I will never book here again
Stayed 1 night in Jul 2025

10/10 Excellent

Jauwayllyn

Love it!
Stayed 3 nights in Jul 2025

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You know exactly why you will never get a single good word from me and you can be sure I’ve let everyone know about how you ignored my requests. Rubbish hotel. Worst I’ve ever been to by far
Stayed 9 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Let freedom ring!

Hotel was what we wanted with location and close to all the fun. We spent July 4th here and let me tell you, New Orleans lets freedom ring!
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Bedbug infestation

The location of this hotel was great, and everyone was very helpful at the counter and valet in person. The room was pretty dirty. Our tub and sink had cracks, paint was missing above our room and our ironing board was broken and they said they couldn’t replace it. We all received bedbug bites our last night. I called the lower lobby to speak to a manager, and I was put on hold for a while. Eventually, we had to just fall asleep because we had to travel in the morning.
Stayed 2 nights in Jul 2025

6/10 Okay

Bianca

Traveled with group
Liked: Staff & service

Service

The bed was not comfortable. There was not a comfortable but some sheets. Also our toilet was leaking every time we flushed and water was running on the floor. We have videos
Stayed 2 nights in Jul 2025

10/10 Excellent

Paula Yvette

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the location,, transportation system was great. The whole ambiance was great. Information was giving at all time , even down to a good place to eat..
Stayed 3 nights in Jul 2025

10/10 Excellent

J. Marc, Delmar

Stayed 5 nights in Jul 2025

8/10 Good

Gilda

10/10 Excellent

Toni, Camarillo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and food.
Stayed 4 nights in Jul 2025

8/10 Good

Eliyahu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Keturah

Disliked: Cleanliness, amenities
My 1st room at beds in the bed and the shower water would not go down so we had water at our ankles & it also had a stain on the iron board. The 2nd room had crumbs on the floor and smelled like the sewer. I talked with the front desk on Thur when I saw the bed etc. he said he will let the manger’s know and they will contact me the next day which didn’t happen. I went back down the next day to speak wit the front desk again and he didn’t write it in my reservations but made a manager report. That 3rd day I went down and talk to another employee about what happened and they couldn’t find my complaint. I ask if she could reach the manger and she said she was not available but made a call and the manger said I need to come down to the desk to talk to her. I went down to talk to her the 4th day and she said she didn’t see and complaint in my reservations. I have a print out with the complaint.. she finally looked at the manager complaint sheet and found it. Then told me that it was not that she can do because I booked a third party. Reservations. . I need a full refund. I have all of the information and evidence that I need for you to be able to see everything I’m talking about.
Stayed 4 nights in Jul 2025