Book Hotels in Frome

"Our stay at Princess Resorts was very disappointing. Housekeeping woke us up 2.5 hours before checkout, banging and yelling despite the “do not disturb” light being on. Service at the Jamaica Food Market was also poor. While waiting for a table, I asked to wait for my family, but the hostess (Sonya) refused and pressured me to go in alone with an unwelcoming attitude. Although check-in was 3 PM, we didn’t settle until 4 PM and were told the water park closes at 5 PM. After a 7-hour flight and 1-hour shuttle, we decided to go try the food truck at 4:30 PM, but it was already closed and out of food. We were told the ice cream shop was 24 hours, but ice cream stops at midnight. Kids’ amenities are limited. The game room is restricted (13+ and 18+), excluding my younger 7 and 11 yea old. The sports bar food was low quality. We saw they offered karaoke so tried to go do that but was told that kids aren’t allowed after 8 PM. That’s left us with nothing to do. Drinks tasted watered down unless you had a specific wristband, which wasn’t explained. We also dealt with reservation issues between Expedia and the resort, so my mom was overcharged by an additional person. They wouldn’t offer a refund or accomodation. The room had standing shower water and a sewage smell. Dining is limited to short restaurant hours, with buffets as the main option otherwise, and room service costs extra. Only positives were the Bob Marley show and jerk chicken. We would not return."

"The property was amazing, lots of options for food (overall food was just OK, nothing great) bars, pools, coffee. Rooms were super nice and clean, great views. Pool areas and bars were spectacular & plenty of room on private beach to hang out. The main issue was the staff at the bars, buffets and around the pool. Many staff were unfriendly and did not attempt to go out of their way to make sure guest were being served and having a good time. Many staff seemed like they were being bothered when you asked for a drink and/or to order food. Everyday at the breakfast buffet we were never offered refills of water or coffee. When we went to ask for more we were assured someone would bring them to us, but it never happened. We been to many all inclusive resorts and this was overall the least friendly staff we have encountered. The resort itself was amazing, but the staff itself took away from the overall experience you get from and all-inclusive resorts."

"Infinity pool was clean and well maintained. The staff were very friendly. And the food was really good. "

"The best beach where we had been! Good food and nice, polite and pleasant staff!"

"The view from our balcony was spectacular. The hotel was recently renovated and was clean. The parking was adequate and the breakfast was excellent and included. We enjoyed visiting with the staff as well."

"Clean room Liked first floor with a patio Good location to beaches and restaurants Would definitely go back"