Book Hotels in Ciales

"We checked in on Thursday Feb 26th. As we walked down the hall you could smell a moldy musky smell. I felt water drip on me and looked up and there was a hole cut in the ceiling like 4' by 4' with water dripping and what looked like mold around the hole. There was a 2nd similar hole just down the hall from the 1st. I assume they were trying to fix the issue, but you could see what looked like moldy and a strong musky smell. We went up the elevator and got to the room which had the same moldy smell to it. By this time my wife was already coughing. The bed sheets and pillow cases were not clean. We walked back down stairs and checked out. I had ordered through expedia and both parties basically said it was too late to cancel and that I wouldn't get a refund for the next few days I had paid for. We left and stayed elsewhere"

"Estancia impecable"

"Internet was not great. The ac in the room was an issue. Everything else was fine."

"We did not have breakfast included, but I tied the continental breakfast once. They had lots of choices. Room was clean, the staff was amazing by the pool area especially Jaime the tall bartender. We have partial Oceanview and was not upgraded as well."

"yes ocean view was awesome "

"Room was new and spotless"