Book a hotel near San Jorge Children's Hospital, Santurce

"Some of the staff in the casino are not that infmative."

"It was a truly disappointing stay. Upon arrival, I noticed a red stain on the room's carpet, and the overall cleanliness left much to be desired. For instance, there were strands of hair on the duvet and dust accumulated in the corners. Furthermore, the air conditioner was mounted on the ceiling directly above the bed... It seemed like the filter wasn't changed often, and since it was right above the bed, the wind gave me a headache. Also, the outside door was left open during my stay because the interior walls in the hallway were being painted, so the indoor air quality was poor. Furthermore, this is the first time I've seen a hotel that didn't even provide Kleenex tissues and told me to use a bounty instead. To make matters worse, on the morning of my last day—when I needed to head to the airport—the water stopped working. This made it impossible not only to shower but also to use the toilet properly. I reported the issue to the manager, but I was even more frustrated by their unprofessional handling of the situation; I didn't receive anything resembling a sincere apology, even at checkout. This was my first trip to Puerto Rico, and unfortunately, I don't think I'll be left with any fond memories, all thanks to this hotel."

"Amazing service, food and a great experience- highly recommend it!!"

"The hotel was very clean, staff was able to accommodate me earlier into my room prior to check in, great amenities. and it was located in a great location"

"The hotel, location and staff was excellent 10/10, just wish they update the rm decor&furniture. I would definitely go back👍☀️"

"Great location with many options for food and shopping. I felt safe in the area walking at night. Smaller hotel with rooftop pool and bar that wasn’t overly crowded. You receive a small food/beverage credit daily. My mattress was extremely soft and uncomfortable the first night. I notified staff and they immediately changed out the mattress. Staff were kind and helpful. My only issue was operating the thermostat - I couldn’t seem to figure out how to increase the temperature so ended up turning the unit off at times. Was informed by a local tour guide that the beach near the hotel is not the safest for swimming due to frequent rip tides but the beach itself was nice with beach loungers and umbrellas available for use. Overall a very nice stay!"