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"Great balcony view, nice pools and hot tub, nice private beach. Great complimentary breakfast. Great staff, friendly. Room was constantly cold, 65-69 ... " More

By a verified traveler on Wed 24 Nov 2021

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Hotel Description

3.5-star beachfront resort near Dorado Beach East Golf Course

On the beach

Your stay at this Dorado del Mar resort places you within 6 miles (10 km) of Dorado Beach East Golf Course and Dorado Beach. Punta Salinas is within 9 miles (15 km) and Casa Bacardi is within 12 miles (20 km).

Poolside dining

A full-service spa, 2 restaurants, and 3 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Enjoy the gym and free perks like cooked-to-order breakfast and WiFi in public areas.

Free wired Internet, sofa beds

Featuring conveniences like sofa beds and living rooms, the 174 guestrooms also offer free wired Internet and flat-screen TVs with cable channels. Furnished balconies, refrigerators, and microwaves are also available. Housekeeping is available on request.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$187* Per night/room Jan 26 - Jan 27

Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Dorado del Mar Beach Resort ratings based on 30 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Dorado del Mar Beach Resort

Everyone (6) Couples (7) Family (13)
2 out of 5
The location

Posted by on Jan 2, 2022

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2 out of 5
The beach access was great! Many of the chaise lounge chairs around the pool (on grass) were broken. Dirty wet towels, trash around pool. Shower in room not draining. Mold in bathroom floor, room closet (iron, iron bag, blow dryer, blow dryer, safety box), mud on chair, dirty and broken hot tub. The gym was relocated to a conference room, 3 treadmills (3/3) broken, dirty room, no water fill stations, towels, and empty hand sanitizer pump. There was a drunken man walking around the pool, we walked away, asked him to leave and reported him to staff. He kept bothering my 8 y/o and I. I will NOT ever recommend this place.

Posted by on Dec 27, 2021

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Comment from Hotel Management

Dec 27, 2021 by J. Ruiz

Thank you for the feedback. Please accept our apologies for not meeting your expectations during your stay with us. We will share you experience with our team in efforts to take corrective action as we take the safety of our guest seriously. If you are ever in our area, please consider giving us another opportunity to improve your experience and make it a positive one. Thank you

4 out of 5
Great balcony view, nice pools and hot tub, nice private beach. Great complimentary breakfast. Great staff, friendly. Room was constantly cold, 65-69 degrees, hard to control the thermostat. Carpet felt sticky/wet at times. Tv only had basic tv channels. Enjoyed the stay, will do it again!

Posted by on Nov 24, 2021

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3 out of 5

Posted by on Oct 14, 2021

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1 out of 5

Posted by on Aug 14, 2021

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2 out of 5
Property needs to be updated. Seemed like half of staff was missing

Posted by on Aug 12, 2021

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4 out of 5
The quick response from management and facilities on fixing anything you need within the room

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 9, 2021 by J. Ruiz

Thank you for the feedback. We apologize for the inconvenience, and we thank our team members for being able to show you the Embassy Way and Make it Right for you to make your stay a more pleasurable one. We hope you can stay with us again.

4 out of 5
Did not enjoy the hotel restaurant, not authentic puerto rican food. Enjoyed lunch by the pool & free drinks are the best.

Posted by on Aug 5, 2021

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Comment from Hotel Management

Aug 9, 2021 by J. Ruiz

Thank you for the feedback. We are glad you were able to enjoy our to daily Reception drinks included in your stay. We apologize for your restaurant experience not meeting your expectations on local criollo food, we will share with our team. Thank you for choosing our resort and we hope we can have you again with us.

1 out of 5
For the nightly rate I paid I was very disappointed. Upon checking into my room I had to call the front desk because my sink in the bathroom was stopped up. The second day I had to call because the TV was locked and we had to wait 40 minutes, and call back a 2nd time for someone to show up. On the 3rd morning I went to the front desk to request towels because the towel person was not out yet. I stood at the front desk more than 5 minutes before the person I was standing in front of acknowledged that I was there. I then had to wait over 30 minutes, and ask an additional time for towels to go to the "beach" area. That was first thing in the morning (around 6:30 am) and there were no towels. That evening we ordered room service and the food they brought me was not what I ordered. When leaving on a short excursion, they don't allow you to take towels with you. The rooms are dated and the carpet was moist when walking barefooted. I don't feel the nightly rate matches the service that was delivered.

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jul 29, 2021 by J. Ruiz

Thank you for the feedback. Please accept our apologies for not meeting your expectations during your stay with us. We will share you experience with our team in efforts to take corrective action. If you are ever in our area, please consider giving us another opportunity to improve your experience and make it a positive one. Thank you

3 out of 5
Nice pool area, and quiet beach. Outside of that, the room was what I’d expect out of a $90/nt hotel- a/c didn’t cool properly, bath drain was clogged, room was dated, and service was lousy. Waited at pool bar for 20 minutes on multiple occasions…breakfast was not well organized, again with long waits, typically 15 minutes… understand covid impacts, but if they are going to charge a premium room rate resort fees, then the service, amenities, and accommodations should be reflective of that. Very disappointing….

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jul 29, 2021 by J. Ruiz

Thank you for the time to write about your experience at our resort. Please accept our apologies for not meeting your expectations; we hope to be able to change it into a positive one. Thank you for the patronage and the opportunity to have you with us.

About the Embassy Suites by Hilton Dorado del Mar Beach Resort

Location 201 Dorado Del Mar Boulevard, Dorado, 00646

Property Features

Embassy Suites by Hilton Dorado del Mar Beach Resort offers its guests a full-service spa, 3 outdoor swimming pools, a spa tub, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this resort measures 22,000 square feet (2 square meters) and includes conference space. A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Embassy Suites by Hilton Dorado del Mar Beach Resort. Parking is available for a fee. This 3.5-star Dorado resort is smoke free.

  • 174 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 22,000 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Dorado del Mar Beach Resort offers 174 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to furnished balconies. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Dorado resort provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.

  • Private balcony (furnished)
  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. The resort hosts a free manager's reception daily.

Blue Seahorse Pool Grill - This poolside family restaurant specializes in local and international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Paradise Cafe - This restaurant specializes in local and international cuisine and serves breakfast and dinner. Open daily.

E'terie - This café overlooks the pool and garden. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snorkeling nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

The onsite spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 14.50 per night (in/out privileges)
  • Valet parking fee: USD 20 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorado Beach Embassy Suites
  • Embassy Suites Dorado Beach
  • Embassy Suites Dorado Beach Resort
  • Embassy Suites Dorado Mar Beach
  • Embassy Suites Dorado Mar Beach Resort
  • Embassy Suites Mar
  • Embassy Suites Mar Resort
  • Embassy Suites Hilton Dorado Mar Beach Resort
  • Embassy Suites Hilton Mar Beach Resort
  • Embassy Suites Hilton Dorado Mar Beach
  • Embassy Suites Hilton Mar Beach
  • Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
  • Embassy Suites Dorado Del Mar Beach And Golf Resort
  • Dorado Embassy Suites
  • Embassy Suites Dorado del Mar Beach Golf Resort
  • Embassy Suites Hilton Mar
  • Embassy Suites by Hilton Dorado del Mar Beach Resort Resort
  • Embassy Suites by Hilton Dorado del Mar Beach Resort Dorado

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.