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"We had a really bad experience with Hilton on prem partner for local tour services. We trusted if Hilton is providing on prem booking services for loc ... " More

By a verified traveler on Fri 30 Dec 2022

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Hotel Description

3.5-star beachfront resort near Dorado Beach East Golf Course

On the beach

Your stay at this Higuillar resort places you within 6 miles (10 km) of Dorado Beach East Golf Course and Dorado Beach. Punta Salinas is within 9 miles (15 km) and Casa Bacardi is within 12 miles (20 km).

Poolside dining

This smoke-free resort features a casino, a full-service spa, and 2 restaurants. Enjoy a day at the beach kayaking, or relax with sun loungers. Families will appreciate the children's pool and onsite laundry facilities.

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$259* Per night/room Mar 5 - Mar 6

Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Dorado del Mar Beach Resort ratings based on 35 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Dorado del Mar Beach Resort

Everyone (8) Couples (6) Family (17)
2 out of 5
Very shocking for Hilton, hotel needs major updating, very old and not very nice.

Posted by on Jan 17, 2023

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Comment from Hotel Management

Jan 18, 2023 by Noelisha Medina

Thank you, Carlos for taking the time to write about your experience in our resort. We apologize for not meeting your expectations; we strive to create our guest the best memories. We will share your experience with our team in efforts to improve and take corrective action. If you are ever in our area, we hope you can reconsider and give us another opportunity to make it Right for you. Thank you for staying with us.

3 out of 5
We had a really bad experience with Hilton on prem partner for local tour services. We trusted if Hilton is providing on prem booking services for local attractions, it will be cost effective and better customer experience but that wasn’t true. We were very disappointed and helpless and felt cheated as a tourist and will never recommend anyone to trust any Hilton partners for local attractions in Puerto Rico. The private vendor sales agent located near lobby was really a cheater. They are selling all the tours packages on double price. We booked a package for UTV in rainforest for 3 people for couple days in advance through her and she charged $239 for that which was available for $139 online and that was the real cost and when we asked to cancel this she behaved very rudely and threatening us to call the security, we called on call Hilton manager but he was able to provide any help. We also had bad experience with Bio bay tour booked through them , we booked the for for 5 people at 5:30 Pm because of the kids and it was a confirmed booking but suddenly one day before that lady called and told that 5:30 tour is canceled and you will have to go 7:30PM and she can’t cancel and provide any refund. When we reached there for the tour at 7:30 there ,the kayaking company told us 5:30 tour went as per plan and it wasn’t canceled. We got the wrong information and had to struggle in the dark with small kids because of this vendor company which is Hilton’s local partner. Hilton should r

Posted by on Dec 30, 2022

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5 out of 5
Beautiful. Everyone was very friendly.

Posted by on Apr 17, 2022

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Comment from Hotel Management

Jun 2, 2022 by glinares

Thank you for your review. We are excited and glad you enjoyed your time at our beach resort. We take pride in our service and guest experience and we are happy you feel welcomed. We hope to see you again for another amazing time. Come back soon.

3 out of 5

Posted by on Mar 24, 2022

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3 out of 5
This property is not a resort IMO. Some listed amenities were unavailable, food service was limited and overpriced, hotel seemed understaffed. Was generally disappointed with the overall experience.

Posted by , from NEWTON on Mar 7, 2022

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3 out of 5
ZERO amenities. Needs a coffee shop or small convenience store, even a vending machine would have been helpful. 20-25 min walk to a drug store. Elevators were frequently not working. Advertised water sports (kyacks etc). This is not true. NOT ENOUGH SEATS at the pool or beach. More broken than not. This is even when arriving early at the pool to try and get a seat. Rooms are supposed to be cleaned every 3rd day, but that did not happen. Need to taxi to restaurants or other activites/excursions. This adds up. Stayed in San Juan previously and it was a more convenient location.

Posted by on Mar 2, 2022

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1 out of 5

Posted by on Feb 1, 2022

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5 out of 5
Staff was very friendly and helpful. Property as pictured.

Posted by , from Maple Hts. on Jan 21, 2022

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5 out of 5

Posted by on Jan 2, 2022

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2 out of 5
The location

Posted by on Jan 2, 2022

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About the Embassy Suites by Hilton Dorado del Mar Beach Resort

Location 201 Dorado Del Mar Boulevard, Dorado, 00646

Property Features

Embassy Suites by Hilton Dorado del Mar Beach Resort offers its guests a full-service spa, 3 outdoor swimming pools, a spa tub, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. There are 9 meeting rooms available. A casino, a children's pool, and spa services are also featured at the family-friendly Embassy Suites by Hilton Dorado del Mar Beach Resort. Parking is available for a fee. This 3.5-star Dorado resort is smoke free.

  • 174 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Casino
  • Manager's reception (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Dorado del Mar Beach Resort offers 174 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to furnished balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Dorado resort provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.

  • Private balcony (furnished)
  • Separate bedroom
  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. The resort hosts a free manager's reception daily.

Blue Seahorse Pool Grill - This poolside family restaurant specializes in local and international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Paradise Cafe - This restaurant specializes in local and international cuisine and serves breakfast and dinner. Open daily.

E'terie - This café overlooks the pool and garden. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Fishing nearby
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped rentals on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Mobile key entry is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.85 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 14.50 per night (in/out privileges)
  • Valet parking fee: USD 20 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorado Beach Embassy Suites
  • Embassy Suites Dorado Beach
  • Embassy Suites Dorado Beach Resort
  • Embassy Suites Dorado Mar Beach
  • Embassy Suites Dorado Mar Beach Resort
  • Embassy Suites Mar
  • Embassy Suites Mar Resort
  • Embassy Suites Hilton Dorado Mar Beach Resort
  • Embassy Suites Hilton Mar Beach Resort
  • Embassy Suites Hilton Dorado Mar Beach
  • Embassy Suites Hilton Mar Beach
  • Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
  • Embassy Suites Dorado Del Mar Beach And Golf Resort
  • Dorado Embassy Suites
  • Embassy Suites Dorado del Mar Beach Golf Resort
  • Embassy Suites Hilton Mar
  • Embassy Suites by Hilton Dorado del Mar Beach Resort Resort
  • Embassy Suites by Hilton Dorado del Mar Beach Resort Dorado

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.