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4.1 out of 5

"Resort was awesome!! Staff was humble and warm.. would be even better if it was all inclusive. " More

By a verified traveler on Mon 03 Jul 2017

Hotel Description

3.5-star beachfront resort near Dorado Beach

On the beach

A stay at this Dorado del Mar resort places you within 6 miles (10 km) of Dorado Beach and 9 miles (15 km) of Punta Salinas. Casa Bacardi is within 12 miles (20 km) and Plaza Rio Hondo is within 16 miles (25 km).

Poolside dining

A full-service spa, 2 restaurants, and 3 outdoor pools are all featured at this smoke-free resort. Families will appreciate the children's pool and onsite laundry facilities. Enjoy the fitness center and free cooked-to-order breakfast each morning.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 174 guestrooms also offer furnished balconies and flat-screen TVs with cable channels. WiFi, wired Internet, and refrigerators are also available.

Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$159* Per night/room Sep 21 - Sep 22

Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Dorado del Mar Beach Resort ratings based on 93 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Dorado del Mar Beach Resort

Everyone (11) Couples (3) Family (3)
4 out of 5
I was very impressed with the service and the staff. They were incredibly helpful and professional. My only issue was that I check out, I was access with a resort fee for $35.00 per night. My issue was not the fee, but I was not informed about during my reservation process, which was made over the phone. What if instead of $35.00, it would have been $100.00 per day. I think that as customer this information is pertinent to my decision if I want to stay there.

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 9, 2019 by B. Santiago

Hi Beltran! We're sorry for the inconvenient. At the bottom of Travelocity's reservation page indicates important information about fees and what they include. Thank your for your feedback and again, sorry for the inconvenient. We hope to see you soon.

5 out of 5
Everything was great and beautiful! The view was great and the pool

Posted by on Aug 27, 2019

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Comment from Hotel Management

Sep 9, 2019 by B. Santiago

Thank you for your review! We are so pleased that you enjoyed your stay with us. We hope to see you again for another incredible stay at our resort.

2 out of 5
The pool was not maintained and shared with another hotel. The deepest part of the pool was 3.5 feet. There wasn’t any activities for the guest for a resort. The resort was very isolated.

Posted by , from New York, NY on Jul 11, 2019

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Comment from Hotel Management

Jul 15, 2019 by J. Ruiz

Thank you Iris for your time to let us aware of your stay with us. Please accept our apologies for not meeting your expectations during your stay with us. We will be communicating your experience with our team in efforts to improve our guest experience. We hope you are able to give us another opportunity and turn this new experience into a 5 of 5.

5 out of 5
The staff went above and beyond. Room was extremely comfortable and clean. The view was fantastic. Breakfast was superb!

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 15, 2019 by J. Ruiz

Thank you for your comments. it pleases us that you enjoyed your stay with us, and that our staff was there to assist you. We hope to have again for another amazing stay at our beach resort.

3 out of 5
The staff was very friendly. I did not like that my bed did not have fresh sheets daily. I know this because when I got in bed there was popcorn in it from the day before. Some of my face clothes were a little dingy. My patio had an old beer bottle and cigarettes left over from the previous guest and was never picked up during my entire stay. My mini frig did not work. I feel they should have a shuttle that can take you at least in 20 mins. distance of the hotel. With all that being said the staff was very accommodating.

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jul 2, 2019 by J. Ruiz

Thank you for your feedback regarding your stay at our resort. Please accept our apologies for not meeting your expectations; we are very glad our team was able to assists you while on property. As we move forward to a more environmentally conscious hotel, our policy stands with new clean linen every 3 days while staying on our spacious suites, in addition to arrival and departure time. We apologize, due to transportation regulations on the island, hotels may not offer free shuttles. We hope you can give us another opportunity to have you as a guest. Thank you for your patronage.

1 out of 5
Do not stay at the Embassy Suites by Hilton Dorado del Mar Beach Resort unless you like to be treated rudely by the staff. The managers were nice and tried to help but the staff was as unfriendly as they could be. Housekeeping were nice too.

Posted by on Feb 21, 2019

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Comment from Hotel Management

Feb 21, 2019 by Hotel management

Karina, We pride ourselves on providing a courteous and attentive customer service. Your feedback will be shared with the team to make sure we meet our guest expectations at all times. We hope to see you in the future!

4 out of 5
Resort was awesome!! Staff was humble and warm.. would be even better if it was all inclusive.

Posted by , from Westchester, NY on Jul 3, 2017

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Comment from Hotel Management

Jul 17, 2017 by Janelly

Thank you for your feedback. We are very please you enjoyed your stay with us.

4 out of 5
Cons: The hidden resort fees.
The hotel was very updated, clean and nice. Enjoyed the 2 hour evening happy hour.

Posted by on Mar 23, 2017

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Comment from Hotel Management

Mar 27, 2017 by Isaias.

Hi: Thank you for your feedback. We want to thank you for your patronage and your time to let us aware of your stay with us. We recommend to look into all of our websites for all of the information regarding our resort and your stay with us to avoid inconveniences at check in time. We thank you again for your review and we welcome you for another great stay with us.

4 out of 5

Everything was great

The hotel is very comfortable. My children loved the pools and the private beach area.

Posted by , from NY on May 1, 2016

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Comment from Hotel Management

May 4, 2016 by Isaias Rodriguez

Thank you for your feedback. We are very happy your family enjoyed your stay with us. We pride ourselves in being a family friendly resort. We hope we see you again soon.

3 out of 5

Nice hotel and setting, excessive fees

Pros: Setting, views, private beach
Cons: The fees are much higher than appropriate
This is a nice hotel, and the setting is amazing. The views, the private beach, the pools -- all are beautiful. Unfortunately, this was spoiled by the hotel's fees, which are outrageous. Aside from the very high taxes, there are high parking fees, resort fees, etc. Be aware: If you stay here, it will cost you a LOT more than the base room rate.

Posted by on Nov 17, 2015

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About the Embassy Suites by Hilton Dorado del Mar Beach Resort

Location 201 Dorado Del Mar Boulevard, Dorado, 00646

Property Features

Embassy Suites by Hilton Dorado del Mar Beach Resort offers its guests a full-service spa, 3 outdoor swimming pools, a spa tub, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi and wired Internet for a fee. A 24-hour business center and limo/town car service are available. Event space at this resort measures 22,000 square feet (2 square meters) and includes conference space. A children's pool, spa services, and tour/ticket assistance are also featured at the family-friendly Embassy Suites by Hilton Dorado del Mar Beach Resort. Parking is available for a fee. This 3.5-star Dorado resort is smoke free.

  • 174 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 22,000 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Separate living room
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (39.1 km / 24.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Dorado del Mar Beach Resort offers 174 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to furnished balconies. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Dorado resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony (furnished)
  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. The resort hosts a free manager's reception daily.

Blue Seahorse Pool Grill - This poolside family restaurant specializes in local and international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Paradise Cafe - This restaurant specializes in local and international cuisine and serves breakfast and dinner. Open daily.

E'terie - This Cafe overlooks the pool and garden. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

The onsite spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 14.95 (rates may vary)
  • Self parking fee: USD 14.50 per night (in/out privileges)
  • Valet parking fee: USD 20 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorado Beach Embassy Suites
  • Embassy Suites Dorado Beach
  • Embassy Suites Dorado Beach Resort
  • Embassy Suites Dorado Mar Beach
  • Embassy Suites Dorado Mar Beach Resort
  • Embassy Suites Mar
  • Embassy Suites Mar Resort
  • Embassy Suites Hilton Dorado Mar Beach Resort
  • Embassy Suites Hilton Mar Beach Resort
  • Embassy Suites Hilton Dorado Mar Beach
  • Embassy Suites Hilton Mar Beach
  • Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
  • Embassy Suites Dorado Del Mar Beach And Golf Resort
  • Dorado Embassy Suites
  • Embassy Suites Dorado del Mar Beach Golf Resort
  • Embassy Suites Hilton Mar
  • Embassy Suites by Hilton Dorado del Mar Beach Resort Resort
  • Embassy Suites by Hilton Dorado del Mar Beach Resort Dorado

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.