Skip to main content
Beginning of main content

Enter dates to see availability

"Don’t stay!!! They were racism and disrespectful towards people of color. They had no idea both my husband and I are fluent in Spanish. So we understo ... " More

By a verified traveler on Tue 22 Jun 2021

Hotel Description

4.5-star beachfront resort near La Guancha

Beachfront retreat

Stay at this Ponce resort and you'll be within 2 miles (3 km) of La Guancha and 6 miles (10 km) of Museo de Arte de Ponce. Teatro la Perla and Parque de Bombas are also within 6 miles (10 km).

27-hole golf course

This smoke-free resort features a golf course, free water park access, and a casino. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Free Internet, MP3 docks

The 255 soundproofed guestrooms offer free WiFi and free wired Internet, as well as MP3 docks. Other amenities include balconies or patios, refrigerators, and LCD TVs with cable channels.

Standard Single Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$152* Per night/room Aug 9 - Aug 10

Premium Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Single Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Studio Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hilton Ponce Golf & Casino Resort ratings based on 26 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Ponce Golf & Casino Resort

Everyone (8) Couples (7) Family (9)
3 out of 5
Don’t stay!!! They were racism and disrespectful towards people of color. They had no idea both my husband and I are fluent in Spanish. So we understood clearly their remarks and comments. Also the resort 2hr from the hotel so be ready to pay over 145 to

Posted by on Jun 22, 2021

Was this review helpful to you?
4 out of 5
Na

Posted by on Jun 9, 2021

Was this review helpful to you?
Comment from Hotel Management

Jun 16, 2021 by Management Team

Thank you for staying with us! We appreciate your feedback.

3 out of 5
I liked the location of the property. It was quiet and less touristic but the amenities were lacking and so was customer service. Majority of staff seemed very put out and disgruntled. Not approachable at all with exception to a couple front desk staff and one waitress at the bar. We had 2 rooms for a full week, requested fresh towels once and they finally came 2 days later after several covid and limited housekeeping excuses. The full breakfast at $22 pp was the exact same everyday and not made fresh. The resort restaurants were horribly over priced, most of them closed or served the food in the general lobby area and service was terrible. Staff wouldnt even respind to friendly gestures of saying hello or smiling to make us feel wanted or comfortable. The beach closed at 7 by gate which was odd to us and the pool at 9. We requested help with tours/excursions and were g8ven a number to call or to go to gift shop. Gift shop told us they dont do tours any longer even though its still on their sign and offered no help. We found someone off the resort through VIP Tours and that was the best day of the entire trip. All in all, we were disappointed with the expense and having to work harder to get what we needed during our stay than those there to make our trip enjoyable. We wont recommend or return unfortunately. We expected more.

Posted by on Jun 6, 2021

Was this review helpful to you?
4 out of 5
The property was clean and relaxing. When we booked we didn’t know the property was 1.5 hours away from SJU airport so transportation was expense. There are no activities in close proximity so if you stay here be prepared to STAY there.

Posted by on May 25, 2021

Was this review helpful to you?
Comment from Hotel Management

May 31, 2021 by Hilton Ponce

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Property was great, staff friendly and very helpful

Posted by on May 11, 2021

Was this review helpful to you?
Comment from Hotel Management

May 14, 2021 by Management Team

Thank you for staying with us! We appreciate your great feedback.

3 out of 5
Staff and service is great! But the hotel infrastructure needs improvement. Will not rsvp again. Sorry 😞

Posted by on Apr 14, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 20, 2021 by Management Team

Thank you for staying with us! We appreciate your feedback and we are sorry the Hotel was not up to your expectations. We hope you reconsider visiting us in a near future.

4 out of 5
The staff was friendly and attentive The room could be cleaner

Posted by on Mar 28, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 13, 2021 by Management Team

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Pool was beautiful except water slide was down the whole week

Posted by on Mar 28, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 13, 2021 by Management Team

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Check in was awful we had luis he was not pleasant at all. Very disappointing. The rest of my stay was great staff other than him were wonderful. The beach closed entirely too early. The resort has wild dogs which I loved as most people do. Guests should be warned not to throw rocks at them. I was feeding two of them and a guest threw rocks at them which is a little traumatizing. Keep the dogs educate guests tho please.

Posted by on Mar 21, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 13, 2021 by Management Team

Thank you for your recent visit and for taking the time to share your comments. We are sorry you were not happy during your stay. Your opinion is very important for us and our Executive Team has been informed of your concerns. We hope you reconsider visiting us in a near future.

1 out of 5

Posted by on Mar 16, 2021

Was this review helpful to you?
Comment from Hotel Management

Mar 17, 2021 by Management Team

Thank you for staying with us. We appreciate your feedback!

About the Hilton Ponce Golf & Casino Resort

Location 1150 Caribe Avenue, Ponce, 00716

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Hilton Ponce Golf & Casino Resort, where you can play a round of golf at the golf course and cool off in one of the 2 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Parking is available for a fee. This 4.5-star Ponce resort is smoke free.

  • 255 guestrooms or units
  • 4 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • 26910 sq ft of conference space
  • 2500 sq m of conference space
  • Built in 1992
  • Casino
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (120.4 km / 74.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Ponce Golf & Casino Resort offers 255 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and laptop-compatible safes. Rooms open to balconies or patios. 37-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and microwaves can be requested.

  • Private balcony or patio
  • MP3 dock
  • In-room dining
  • HD television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.

La Terraza - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

La Cava - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.

El Bohio - This poolside family restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Sancho's - Overlooking the ocean and golf course, this sushi bar serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a complimentary water park and 4 outdoor tennis courts. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Snorkeling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Casino nearby
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Marina nearby
  • Basketball on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 14.00 for adults and USD 7.00 for children (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)
  • Valet parking fee: USD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: USD $75 (subject to availability)
  • In-room microwave fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Ponce Casino
  • Hilton Ponce Golf & Casino Resort
  • Hilton Ponce Golf Casino
  • Hilton Ponce Golf And Casino Resort
  • Hilton Ponce Golf Hotel Ponce
  • Hilton Ponce Hotel
  • Hilton Ponce Resort
  • Hilton Ponce Golf Casino Resort
  • Hilton Golf Casino Resort
  • Hilton Golf Casino
  • Hilton Ponce Golf And Casino Resort
  • Hilton Ponce Resort
  • Hilton Ponce Hotel
  • Hilton Ponce Resort Ponce
  • Hilton Ponce Golf & Casino Resort Ponce
  • Hilton Ponce Golf & Casino Resort Resort
  • Hilton Ponce Golf & Casino Resort Resort Ponce

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.travelocity.com/Ponce-Hotels-Hilton-Ponce-Golf-&-Casino-Resort.h6322-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Ponce-Hotels-Hilton-Ponce-Golf-&-Casino-Resort.h6322-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Ponce-Hotels-Hilton-Ponce-Golf-&-Casino-Resort.h6322-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.