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Staybridge Suites Charlotte Ballantyne, an IHG Hotel

3-star property
15735 Brixham Hill Avenue, Charlotte, NC 1-855-201-7819
3.8 out of 5
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See all 8 travelocity Reviews

"The room was awesome.Nice beds!! and the parking to accessing our room.Loved the free laundry facilities. " More

By a verified traveler on Mon 21 Oct 2019

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Hotel Description

3-star hotel near CSA OrthoCarolina Sportsplex

Ballantyne stay

Your stay at this Ballantyne hotel places you within 6 miles (10 km) of CSA OrthoCarolina Sportsplex and Carolina Place. Quail Hollow Club is within 6 miles (10 km) and SouthPark Mall is within 9 miles (15 km).

Renovated in 2019

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Suite, 1 Bedroom, Accessible, Kitchen (Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$118* Per night/room Dec 4 - Dec 5

Studio Suite, 1 King Bed, Accessible, Kitchen (Communication Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 8 Max

Suite, 1 Bedroom, Kitchen

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Studio Suite, Kitchen

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Staybridge Suites Charlotte Ballantyne, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Staybridge Suites Charlotte Ballantyne, an IHG Hotel

Everyone (5) Family (3)
1 out of 5
Room was not ready for us. Dishwasher has been run but not emptied. There were no wash clothes. We didn’t even have enough towels for our family of 3. The shower was out of shampoo. I had to go to the front desk multiple times to get what I needed. The pool area wasn’t restocked on towels. We ended up sharing. The 5 am evacuation due to the fire alarm going off was the highlight. I will say the fireman did their job well and I’m thankful no one was hurt.

Posted by , from Talbott on Nov 21, 2021

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Comment from Hotel Management

Nov 22, 2021 by Joseph

Jason, Thank you for taking the time to review the Staybridge Suites Ballantyne. I deeply regret that you were unable to enjoy your stay with us. We take our clean promise very seriously and if you ever enter a room that you feel is below your standards, please do not hesitate to call the front desk to rectify any issues with the room. As for the dishwasher, this is a standard for our hotel during the pandemic. Our guests can rest easy knowing that your dishes are clean, sanitized, and untouched. Also, for your next stay with us, if you're in our pool area, there is a phone that connects directly to the front desk if you ever have an emergency, questions, or requests. We look forward to your next stay!

5 out of 5

Posted by on Aug 6, 2021

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1 out of 5
I had a cockroach in the room and they changed rooms but overall I felt like it wasn’t a problem to them

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 28, 2021 by NC

We are constantly working on improving our guests’ overall experience and take all the comments into consideration. Thank you again and we hope to host you during your future travels to Charlotte. Best Regards, Nicole Clyburn General Manager

5 out of 5

Posted by on Aug 30, 2020

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Comment from Hotel Management

Sep 7, 2020 by Nclyburn

Thank you for the 5 star review! Best Regards, Nicole Clyburn General Manager

5 out of 5

Posted by on Nov 24, 2019

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Comment from Hotel Management

Dec 3, 2019 by Nicole C.

Thank you for your feedback and we hope to host you again during your future travels to Charlotte. Best Regards, Nicole Clyburn General Manager

5 out of 5
The room was awesome.Nice beds!! and the parking to accessing our room.Loved the free laundry facilities.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Nov 1, 2019 by nc

Thank you so much for your review of our hotel. We appreciate all your wonderful comments. I am pleased to hear you enjoyed our comfy beds and complimentary laundry facility. Thank you for choosing the Staybridge Suites Charlotte Ballantyne and we hope you will visit us again soon. Best Regards, Nicole Clyburn General Manager

4 out of 5

Posted by on May 20, 2019

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Comment from Hotel Management

May 21, 2019 by Guest Services

Thank you for your score of 4 out of 5! What could we have done to make it a 5 out of 5?

4 out of 5
Shampoo and conditioner and shower gel were all out. Wouldn’t let my daughter check in early. Miscommunication between reservations and front desk. Yusuf was very apologetic and nice. Kinda of noisy for a hotel.

Posted by on Dec 19, 2018

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Comment from Hotel Management

Dec 21, 2018 by Nicole

Thank you for taking the time to review our property, we appreciate your feedback as it helps us improve upon our services. Thank you for choosing the Staybridge Suites Charlotte Ballantyne. Sincerely, Nicole Clyburn General Manager

About the Staybridge Suites Charlotte Ballantyne, an IHG Hotel

Location 15735 Brixham Hill Avenue, Charlotte, NC 28277

Property Features

Staybridge Suites Charlotte Ballantyne, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Staybridge Suites Charlotte Ballantyne, an IHG Hotel. Free self parking is available. A complete renovation of Staybridge Suites Charlotte Ballantyne, an IHG Hotel was completed in December 2019. This 3-star Charlotte hotel is smoke free.

  • 118 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Staybridge Suites Charlotte Ballantyne, an IHG Hotel offers 118 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Dining room
  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:00 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per pet, per week
  • Maximum 2 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Staybridge Suites Charlotte Ballantyne Hotel
  • Staybridge Suites Charlotte Ballantyne
  • Staybridge Suites Charlotte Ballantyne an IHG Hotel
  • Staybridge Suites Charlotte Ballantyne, an IHG Hotel Hotel
  • Staybridge Suites Charlotte Ballantyne, an IHG Hotel Charlotte

You should know

  • Pool access available from 8 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.